My printer wont shut down. The screen says " shutting down " the progress wheel turns. Been doing that for an hour
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I have an Officejet pro 6968, it won't shut off. Screen says shutting down but it won't
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Re: cannot get my aio officejet 4650 to go past error code OX83C0002B PLEASE HELP
Don't bother. I called in and got the help I needed with just one phone call.
I will need to buy another printer and when I do it WILL NOT BE another HP. the community service is a miserable experience that I no longer care to invest my valuable time with.
have a nice day
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Re: Error 79 on HP Color LaserJet Pro M280-M281 Multifunction Printer series
Hello,
Please check your inbox ( click on Envelope icon - top right of this window ) for more information.
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Re: printing in color problem
Hello,
I would recommend you try the steps as mentioned in the below URL.
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touch screen executes commands without being touched
touch screen executes commands without being touched
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Re: I have an Officejet pro 6968, it won't shut off. Screen says shutting down but it won't
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This situation is similar to a printer that shuts off when it should not do so.
Known Solutions here:
Printer Turns Off Unexpectedly or Repeatedly
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6968 All-in-One Printer
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The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HPdevices.
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Question Resolved / Answered, Click "Accept as Solution"
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hp envy 7100
Using Memorex Expressit label designer. HP Envy 7100 printer will not print the label (9X11 sheet) using the main tray. I've calibrated the printer to Expressit and the printer does print a calibration sheet but will not print the label.
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Re: Finished product not centred or right size.
I tried your suggestions but still not getting the picture I want. I have read many support/community posts on similar problems but none of them fit my issue. Here's hoping you have more things to try. I ran some plain paper through today but still got the wrong size result.
Waiting for your response.
Terry
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My HP 7640 printer continues to stop working and the message states that it needs to reconnect .
I have an HP ENVY 7640 e-All-in-ONe Printer Series. It recently started stopping randomly throughout the day with an error messaging saying to click Ok so that the printer could reconnect and get some kind of info it needed. Basically, it just shuts it's connection off at random. I read the exact same issue happening with this model previously. It was NOT resolved and I read people just got a different printer instead. Because rebooting 5-6 times a day is aggravating. Someone please give a real solution here. NO I checked the drivers. Yes I rebooted everything and Yes I power cycled my modem and router. I did EVERYTHING RECOMMENDED SO FAR. In the correct order and here I am almost a week with this going on. There has to be a fix somewhere right?
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I get an the following error message: General Printer Error - (0x61011beb). What is it?
I get the following error message on my printer: General Printer Error - (0x61011beb). Does anyone know what this is?
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Setup cartridges
Having had problems with the wireless connection, I used one of the reset methods shared on your support website. Turns out, the problem was with the Internet service provider. However, now I am unable to use the printer as I am required to use the SETUP Cartridges which I no longer have. I can provide the Serial Number and the Product Number if need be. I need your help to get the printer working again.
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Officejet 7740 A3 printing wrong size
The printer uses tray 2 with the a3 paper but for some reason it shrinks the image down in the preview. And prints it in a smaller size then the original file. The image file size is exactly a3. Trying to print using HP Smart. I think HP Smart does not read the image as A3 size but something smaller
Edit: can succesfully print trough photoshop on a3 paper with the correct size.
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Printer Failure Ox6100004a
While trying to print a 4x6 card stock file I received a variety of error messages including the subject failure message, Improper Shutdown and Paper Jam. I tried all the troubleshooting procedures I could find but I continue getting the same variety of results. I'm ready to call it quits but as a last resort I thought I would try this forum.
The Virtual Agent recommended removing the ink cartridges and restarting/resetting the printer. They state that "It might be necessary to manually slide the carriage to access the cartridges". Unfortunately I could not move the carriage to remove the ink cartridges.
Any advice would be welcome. I really don't want to invest in a new printer.
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Re: Setup Cartridge Missing
My printer is missing the "set up cartridges." How can I bypass the screen message asking for the cartridges? It is a HP Envy 7158 printer. Please help.
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Printer Failure
Between print jobs, the control screen message is "Printer Failure - There is a problem with the printer or the ink system. Turn printer off, then on if problem persists contact HP".
I have gone through all the troubleshooting and reset steps but the printer will not reset. When I turn it back on the same message comes up. Ink cartridges are good, not obstructions.
Is there a way to reset this printer? How can I tell if a new cartridge carrier will fix the problem?
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Re: HP 515 cannot finish printing from Windows
HI Jay, Thank you very much for the reply.
I have tried:
1. HP Print and Scan Doctor, to the steps where it asks whether to have a test page printed or not, the page never got printed (the printer pull the paper in though, stops halfway, then pushes the paper through without anything printed on it). One interesting thing was the HPPSDr detects more than 1 installed printers, when I only have 1.
2. Already did set the printer to use only IPv4, and I did follow your suggestion to put the manual IP (which is currently the IP that the printer uses right now). I also set the DNS, but still, the same issue pertains.
3. Add the manual port as well, it was working with the port IPHxxxxxx, but now it didn't work on that port as well.
Even sending a windows printer test page failed.
If i can add one thing, i have two PCs in the same network, and those two can print just fine, using "Microsoft IPP Class Driver", and my laptop is the only one using HP Smart Tank 510 series PCL-3 driver. Moreover, it was like a hit and miss when adding the printer to my PC, sometimes it said "driver unavailable", sometimes it said "offline", sometimes it said "app are available" - which is the HP Smart App, but still no print.
Do you think it was my laptop instead of the printer?
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HP ENVY 7858
I NEED HELP FIGURE OUT MY PRINTER HP ENVY PHOTO 7858 DISPLAYS ONLY DOOODEAD OR B8334FB4 AND WOULD NOT ALLOW ANYTHING .I TRIED ALL RE STARTING AND REBOOTING BUT NOT WORKING. PLEASE HELP .TRIED CALLING [content removed]IT GOT ME HOLDING FOR MORE THAN 2 HOURS. IAM HELPLESS. THANK YOU.
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cartridge issue
HP Officejet 5255 it saying remove and reinstall the indicated cartridge, making sure it correctly installed
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Error 79 on MFP M281fdw
Hello,
Started getting Error79. Printer would cycle on and off continuously after getting error 79. Went through the process below. Good news is the printer does not cycle on and off any more. But bad news is it also does not print. Print job just sets in the queue and then errors out.... Help Please. On day 3 of this issue. Thank you in advance!
Process that eliminated error 79:
- Disconnect the printer from the NETWORK
- If on wired network : Unplug the Ethernet cable from back of the printer.
- If on wireless network : Power of the Wireless router. Turn off the printer.
- Wait for 30 seconds. Turn on the printer.
- If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
- Turn off the printer. Wait for 30 seconds and then turn on the printer.
- Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.
N
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Printer blocked once goes to sleep mode
I have a recently purchased HP Envy 6055 that once it goes into sleep mode it states the printer is blocked when printing from any device - Android and Windows 10 devices is what I have have. Once I reboot the printer it works fine. PROBLEM - I want to leave it on so I can print on demand wirelessly and not waste massive amounts of ink on the reboot. I have updated the driver and uninstalled/reinstalled the HP Smart app. I have not enrolled in instant ink. Before I return this, I want to know if there is a solution.
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