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Printhead failure.

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Tried all the suggestions which did not help. HP Officejet Pro 8610

Error code 0xc19a0003

 

 

 

 


My HP Officejet 3831 printer won't print in colour but it can photocopy in colour.

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this is incredeibly annoying as it's not the first time it's happened - such a waste of paper, ink and especially my time going around in circles.  I've de-installed and re-installed but that hasn't helped.

Wireless printing says Administrator locked

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I am trying to set up wifi and everything says Administrator Locked, and I am the administrator HOW DO I UNLOCK?

My printer just stopped printing, just spews out blank paper. How can I tell if it is out of ink?

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My printer just stopped printing, it will spew out blank paper. I have been doing a lot of printing but just put in a new ink cartridge before starting the project. How can I  tell if it is out of ink?  And my other printer (same brand)_ needed new colored ink and we put it in and now it will also just spew out blank paper. I know it is not out of ink. 

Don't turn on or error

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Hi there. The problem with the printer is that I either can't turn it on (green light pulses) or everything on it is blinking. Sometimes I can read out that it shows an E6 or E9 error. There is a software update but it cannot be installed because it is not connected to the computer. The printer is barely 1 month old, but it hasn't been a day to have a problem with it. Now he looks completely dead. Anyone have any ideas?

Re: Finished product not centred or right size.

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, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Does photocopying on the printer work fine?
  • Which application are you trying to print from?
  • Does the print preview look good?

Meanwhile, refer to the document HP Printers - Print Driver Settings Guide (Windows)  for help with settings and preferences.

 

Keep me posted for further assistance.

Re: can't print PDF

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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

Re: My HP Officejet 3831 printer won't print in colour but it can photocopy in colour.

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Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi


Re: how to expand printer paper tray from letter to legal

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Hi,

Please let us know your printer model to better assist your query.

 

Cheers,

Shlomi

Re: Colour Laserjet Pro M254dw

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What youtube video did you watch? I have the same issue and the instructions from the HP worker did not help.

Re: cannot get my aio officejet 4650 to go past error code OX83C0002B PLEASE HELP

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YES. Please do. enough is enough already. I need to speak with someone familiar with my issue; not give me the run around as you have been through  pointing me in the wrong direction because you are not aware of error code I am speaking of. this level of incompetence is going to cost HP customers, to which I have been a loyal one for several years. let's get this fixed now.

 

Escalate the case so someone who actually knows what they are doing can help me. thanks

Re: Pages upside down when printing two sided

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Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi

Error code 71.02.4A

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I have an Officejet Pro 8025 printer with an error code of 71.02.4A that I can't correct. I have tried the suggestions that I found on the community forum but it isn't working. Any suggestions?

Error 79 on HP Color LaserJet Pro M280-M281 Multifunction Printer series

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Hello.

Please help.

I already did everything you said (@jabzi), (https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Multifunction/ta-p/7864853) by my printer keeps looping: "ready state" for few seconds and then "79 Error: Please turn off then on", again and again.

I also downloaded a firmware. I tried to install it in my printer but the printer never gets in "ready state" for more than 3 seconds.

What can I do?

I have several days trying to fix it. I am loosing my mind.

Thank you very much

Re: There is no color printing option on MS Word

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Screenshot 2021-03-15 193343.pngthere is no option for greyscale


Re: There is no color printing option on MS Word

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 wrote:

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi


Please give it a try and let me know the results  , I believe this should sort the problem.

Re: OfficeJet Pro 9015- Both white Power and blue wifi lights flash screen message is B305DFF9

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Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Remove and add the printer using Airprint

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Printer printhead problem

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Printer message:  There is a problem with the printhead.

When trying to clean printhead from HP Smart Solutions message says:  Device is busy.

Have restarted computer but still getting this message.  Help?

Re: There is no color printing option on MS Word

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Yes thankyou it works now.

I had to install another driver

error 0x6100004a

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error0x6100004a   also print problem  paper jam  cartridge problem

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