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Re: My printer doesn't recognize paper size 4"x11" and won't print the label i need on a g

January 11, 2020, 11:31 am
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Hello,

Try the solution following (Windows only):

  1. On the keyboard, simultaneously press the Windows logo button and R. The Run window then opens.
  2. Type printui /s /t0, then press Enter. The Print Server Properties window then opens.
  3. Click on the forms tab, then check the Create a new form box.
  4. Check the Create a new form box.
  5. type the name you want in the Form name: field.
  6. Facing Unit:, select English or Inches.
  7. In the Width field, type 4.00in, then in the Height field, type 11.00in.
  8. Click on OK.
  9. Open the software from which you want to print this label and select the format you just created.
  10. Try to print.

If you need more information, see the section Creating Custom Paper Sizes.

I remain at your disposal of needed.

Regards,

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Re: computer on eithernet cannot find wireless printer. I did enter IP address. Scanner is connec...

January 11, 2020, 11:44 am
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I have an ethernet cable to plug into the printer (since it appears I cannot use wirelessly when computer is on ethernet) but I need some kind of adaptor. The port on the printer is for a USB. I do not want to connect via USB. The only adaptors I find  will not fit into the port on the Envy 5055 (is it a USB 3.1 port?)

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Re: My printer isn't working and I'm getting code 0x61000020

January 11, 2020, 11:47 am
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Hi

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and reinsert the ink cartridges.

Refer to step 1 in this document.

 

If the issue persists, perform the steps mentioned in this document to resolve 0x errors.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Cleaning Printer

January 11, 2020, 11:50 am
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How do I clean printer after paper jam?

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Re: Long delay in printing

January 11, 2020, 11:52 am
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With my  HP Officejet 4630e all- in-one series  printer, there's a delay of 20-30 minutes between copies. The 1st copy comes out right away but the 2nd and 3rd copies takes forever….. Sometimes  I ask for 1 copy and 2 copies come out. can anyone help

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Re: Deskjet 2622 Color ink cartridge won't show any level and won't print

January 11, 2020, 11:55 am
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Hi

Welcome to the HP Support Community. I'd be happy to assist you. As you are using an Android mobile, HP Print and Scan Doctor will not work on it. This diagnostics application is only for Windows PC.

 

Print a Printer Status Report to check the level of ink

Press and hold the Cancel button  for 3 seconds.

A Printer Status Report prints.

 

Try making a standalone copy in black and color to identify the defective ink cartridge.

 

Install HP Smart app to print and scan from your Android mobile. You may also check the ink levels on this app.

Click here to download and know more about the app.

 

If the issue persists, perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Re: My printer doesn't recognize paper size 4"x11" and won't print the label i need on a g

January 11, 2020, 12:03 pm
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Hi,

The printer does not support such a size.

 

The printer supports 76.2 to 127 mm (3.0 to 5.0 inches) wide and 127 to 482.6 mm (13.0 to 19.0 inches) long custom sizes, an 11 inches long paper is not within the supported range of the printer.

 

You may find its specifications below, see 'Paper-handling specifications >Supported custom sizes':

https://support.hp.com/au-en/document/c04704159

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Re: I HAVE A LENOVO LAPTOP AMD A HPOFFICE JET 3830. HOW DO I PRINT FROM THE LENOVO TO THE JET PRI...

January 11, 2020, 12:06 pm
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Hi

Welcome to the HP Support Community. I'd be happy to assist you.

 

Using Hotspot to connect the printer and the PC is not recommended. It may not work. 

 

You may use the USB cable connection. Connect these two devices via USB cable.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue on the PC

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Unplug the USB cable between the printer and the PC, Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Refer to this document for more assistance on connecting the printer using a USB cable.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Can't find any troubleshooting pages to test with in the latest HP 5510 App

January 11, 2020, 12:12 pm
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I can't find the usual pages to test with in the latest and greatest HP Smart app for my 5510.

 

I need to clean the print heads, etc. as I'm sure my issue will be resolved with this.  I've looked where the pages used to be but can't find them.

 

I can find the test print but I get a page with a red (faint) image in the middle of it and that's it.

 

I print so rarely that to keep the print heads primed I should print something once a week.  Well, I usually don't. 🙂  I've probably waited since early December to print anything.

 

So, I'm certain the other colors which aren't working will work once some level 1 and level 2 cleaning and print head cleaning happens.  But ... where'd these pages go?

 

Thanks,

 

Mike

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Re: My hp 6968 will not print- Printed test form OK but not documents

January 11, 2020, 12:17 pm
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I have a hp6968 printer that will not print black-- it prints color portion of doc but not black 

I do not see indicator that black ink is empty--  should that indicator be on the printer screen

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Re: error codes OXB8000530 and OX83C0000A

January 11, 2020, 12:18 pm
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done the turn off thing  but can not remove ink cartridges carriage is far to right.

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Re: Accidentally threw box along with start up ink cartridges in garbage

January 11, 2020, 12:21 pm
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Hi

Welcome to the HP Support Community. I'd be happy to assist you.

 

Performing an OOB reset on the printer may help to bypass the use of setup ink cartridges.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Re: HP 7110 officejet wide format setup inks missing

January 11, 2020, 12:25 pm
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Hi

Welcome to the HP Support Community. I'd be happy to assist you.

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer. These ink cartridges are not available in local stores.
  • Performing an OOBE reset on the printer may help.
  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Re: 3x5 index cards printing slightly skewed

January 11, 2020, 12:26 pm
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Unresolved Jam in the ADF of my Office Jet HP Pro 8060 Plus printer

January 11, 2020, 12:31 pm
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I have done every trouble shooting suggestion to clear the jam in the  ADF of my OfficeJet Pro 8600 Plus Printer. When I attempt to fax or copy a document ( which is seen when in the tray) the paper is accepted 75% of the way over the roller and then it pulls  to the right. and jam. I removed several small bits of paper from behind the rollers but it did not resolve the jamming. The regular printing function is excellent and THIS is my only issue. There are also no unfamiliar sounds coming from the unit.

Is it worthwhile to bring it in for  repair service?

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Printerhead problem

January 11, 2020, 12:31 pm
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Printer says printerhead problem

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Re: Beyond Frustrated - HP OfficeJet 4650 Won't Print in Color

January 11, 2020, 12:32 pm
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You are welcome.

 

Save your "clean and clear" procedure - as much trouble as it is to check and double-check each location, sometimes it is worth the extra effort.  Smiling.

 

Happy color printing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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IP missmatch

January 11, 2020, 12:34 pm
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I recently moved. As a result went from my own Netgear router to router provided by cable company. When I tried to connect the printer wireless system it would print. Kept getting an error report on printer network. After running a lot of troubleshooters from Microsoft and HP I still can't print wireless. Works fine on USB cable. The computer lists the IP number as identical too the IP number that the printer prints out except the last two digits are different. . Printer says its connected to wireless network. Computer is connected to wireless network. I have manually reentered both IP but they don't stick. The only solutions I find in the community that worked are from MAC's. Seems like it should be something simple this not very computer savvy operator could do but I need help. Would really like to move printer to a more convenient location.

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Re: Cleaning Printer

January 11, 2020, 12:41 pm
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So much depends on the particular printer.

 

Example:

HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays

 

Not your printer?

 

How to find the document for your printer:

Open printer home page

Open Support Home

Enter the name of your device

Next

Open Category Troubleshooting

Select Topic Jams and Feed Problems

 

 

Reference

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

 

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category> Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of the Rat

 

 

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PRINTER DOES NOT RESPOND TO COMMAND FROM MACBOOK PRO

January 11, 2020, 12:48 pm
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I just installed my new OfficeJet Pro 6978. It is definitely connected to my wifi system, but it will not respond to print commands from my MacBook Pro

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