did not help at all
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Re: Error Code 0x61000020
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Re: Printer Only Prints Using USB Cable
Hi,
Please reinstall printer by using full driver installer pack. It will search printer and install it. Make sure your printer is connected with same router by which your computer is connected.
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Re: I get a Message when trying to Print = Hold for Authentication
I am very glad that deleting and recreating the queue worked for you. Often times in the scenario the macOS will continue to try and use the same credentials even when creating a new queue to the same share. That is the only reason I went with that approach. But your point is well taken. We can offer the queue deletion as a first step.
Thank you for your response and information.
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Re: HP OfficeJet 3830 Series only prints black/white. Does NOT print in color.
What about color copy? Does the printer make copies in color?
If you see color on the diagnostic page, it means the printer is fine and the issue lies in the printer driver.
Installing the printer driver compatible with Win 7 OS on your Win 10 PC will help. Let us try these steps:
Clean reinstallation of Pre-installed HP drivers
- In Windows, search for and open Programs and features
- Select your HP Printer
- Select Uninstall
- In Windows, search for and open Devices and printers
- In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
- Open up the run command with the “Windows key + R” key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the “Drivers” tab
- Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
- Select Ok
- Select Apply and Ok on the Print Server Properties windows
- Close Devices and Printers, restart the computer.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Try printing.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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HP 6975 Office Jet
since the last Windows 10 Upgrade, my printer will not print text. i have run HP Print and Scan Doctor numerous times, but none of the tools make a difference in the performance of my printer. I purchased the printer 5 months ago...
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Printer Assistant won't launch
Printer was working yesterday, suddenly the Printer Assistant won't launch. Hour and hours with troubleshooter, rebooting. Won't allow me to re-download the drivers!
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Re: Error Code 0x61000020
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
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Re: Printer copies in red - not black
Device - HP Officejet 6835
Problem - Problems with Copy and Scan Functions
a. Until recently, the printer performed copy and scan functions correctly. But now:
(1) When copying and I choose Color it copies correctly. But when I choose Black it makes black using color ink.
(2) When I attempt to scan... from computer end when selecting scan in HP Printer Assistant, the software on the computer does not find the scanner function on the printer... from printer end I get "No Computer Found".
b. When running Print and Scan Doctor 5.2.1 when it gets to the Communicating with HP Officejet 6830 display, the progress bar moves reasonably quickly across the screen until it get about 1/8 inch from the end. At that point it stalls out. No matter how long you wait, the progress bar never progresses to the end.
c. The printer still prints correctly in either color, or black and white mode. HP Printer Assistant correctly interacts with the printer function of the printer when doing things like printing a Print Quality Diagnostic Page.
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Scanner issue on iMac Catalina 10.15
I have HP 8600 all in one and can't seem to receive my scan to computer. Just updated my iMac to Catalina
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Re: Scanner issue on iMac Catalina 10.15
I have hp 8600 and can't scan after updating to Catalina 10.15.1
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Half page printing even after troubleshooting it through the hp software
Hi,
I bought a new printer 2 weeks ago,
I also bought original cartridges hp 803 coloraamd b/w ordered from online hp store. I started to print around 40-50 pages and then the printer only printed half page. At the middle of the page there were broken white lines and rest of the document didn't printed.
Now the printing quality has also degraded
Would like to know what's going on with a new printer.
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My HP2540 will print my documents but nothing from the web. help
My HP2540 will print my documents but nothing from the web.
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Re: The cartridge listed above is not intended for use in this printer as it is currently configured
Thank you for the response.
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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HP envy photo 7164 setup without setup cartridges
I'm trying to help a relative setup their HP Envy photo 7164 but they have misplaced the setup cartridges. How can I continue the setup without the cartridges?
Thanks.
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Re: HP Printer OfficeJet Pro 6978
First, thank you for your help and patience - You have been great
This morning I tried from the start of the discussion (had to reinstall the printer, which shows on the 'Printer and Devises' as HP Officejet Pro 6970 PCL-3. Went to HP Customer Support - Software and Drive Downloads, - Firmware and downloaded to file. Ran the file and IT DID NOT FIND MY PRINTER. Back to square one.
I apologize for my lack of computer skill - I am ready to bring in someone and pay them to fix . . .
Thanks - Lynn B
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Re: HP OfficeJet Pro 6978 Error 0x6100004a
hp error code for office jet pro 6968
0x6100004a
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Re: HP OfficeJet Pro 6978 Error 0x6100004a
the link in the first suggestion is not working, invalid page
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Re: HP Officejet 5746 is printing sporadically and is no longer listed in "Printers and Scanner
Remember, if you ever need help related to your HP device,
We'll be right here and happy to help, take care and have an awesome day, ahead.
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Re: HP OfficeJet Pro 6978 Error 0x6100004a
could this problem be an IP address issue, is there a way to reset IP?
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Re: HP OfficeJet Pro 6978 Error 0x6100004a
reset ip and now it seems to be doing maintenance and error is not showing.
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