Quantcast
Channel: All Printing Errors or Lights & Stuck Print Jobs posts
Viewing all 312397 articles
Browse latest View live
↧

Re: Wireless Printer Offline

July 25, 2017, 11:38 am
$
0
0

Greetings , 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you need assistance in reconfiguring the router on your printer, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Are you able to make a copy on the printer?

 

To reconfigure the printer on the new router, you would need to uninstall the software and settings completely and reconfigure it on your computer. 

Please follow the procedure mentioned below for assistance. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

↧
Search

Re: HP 2540 Printer cutting off bottom quarter inch of page

July 25, 2017, 11:39 am
$
0
0

 

Thanks for reaching out to us on HP Support Forums. Smiley Happy I came across your post and would like to help.

 

I understand that you have an HP Deskjet 2540 All-in-One Printer. I read that the printer cuts off the bottom inch of the page. I appreciate the steps you have performed and have certainly done a good job.

 

Not worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Does the issue persist while making a photocopy? If yes then it indicates towards a hardware issue.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

I hope this helps. Let me know what happens. Cheers! 

↧
↧

Re: how can i change font size of printed documents on HP Envy?

July 25, 2017, 11:39 am
$
0
0
topgrandma wrote:

I have the hp Envy 7640 and have Windows 10 as my operating system.  This problem started after my computer crashed and Iost all my data.  The tech had to take my cpu to the shop in order to retrieve my data.  He returned it, reinstalled programs and the printer.   At age 81, I'm not tech savvy to do what you suggested as a first means.  Can you give me an easier way to fix it?

You do not have a printer problem.   Calling HP will be a waste of time.

 

Your font size is not controlled by your printer.  If is the application that actually does the printing is where you need to change the font size.   So whatever program you use, MS Word, Wordpad, Notepad, you have to change the font size there to sent the larger size to the printer.

↧

clicking noise

July 25, 2017, 11:41 am
$
0
0

mY hp 2210 IS MAKIGN A CLICKING SOUND AND WILL NOT PRINT.  THE SOUND IS IN THE RIGHT REAR OF THE PRINTER. pLUS THE PRINTER IS GIVING A MESAGE TO ALIGN THE CARTRIDGES. BUT WHEN i TRY TO ALIGN THEM IT WILL NOT DSO ANYTHIGN.  ANY ADVICE OR SUGGESTIONS WOUDL BE GREAT. tHANK YOU

↧

Re: HP Envy 5540 suddenly stopped printing from MS Office 2007 applications

July 25, 2017, 11:58 am
$
0
0

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards obtaining the solution you were looking for.

Thanks for taking the time to let the community know about the solution

That said, If the person is suggesting a paid service, it could be a scam, you may want to report it to the moderator if it seems fishy.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. Smiley Happy

↧
↧

overlapping print

July 25, 2017, 11:58 am
$
0
0

I select a photo to print, the printer prints two over lapping photos, the photo I selected and an earlier photo.

How do I get the printer to just print the selected photo?

Thank you.

↧

Re: HP REWARDS = NO REWARDS

July 25, 2017, 11:59 am
$
0
0

A SCREEN  COMES UP ON MY COMPUTER SAYING GET YOUR REWARD AND SEVERAL SCREEBS LATER I GET THIS THAT MUST NE MY REWARD SO WHEN I NEED AS NEW COMPUTER IT WILL NOT BE HP. 

↧

usb port

July 25, 2017, 12:02 pm
$
0
0

Where, for the love of all that is holy, is the USB port, where I may attach a thumb drive located on my 6968!?

I have asked hp support and they said on the front... I could practically hear the snickering. But, I would bet my last beer that there is none,

↧
Search

Re: Printing

July 25, 2017, 1:25 pm
$
0
0

Hi ,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are having issues printing on your HP Printer. Don't worry I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model number of the printer and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

How is the printer connected? USB/Wireless

Have you tried to print a test page or are you able to make a copy from the printer?

Have you tried to clean the cartridge contact as well as the rollers?

 

Could you please respond to this post with the details, so that I can provide  you with an accurate steps.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

↧
↧

Re: printer problem

July 25, 2017, 1:26 pm
$
0
0

Hello, - Hope you are well Smiley Happy
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!


I understand that you are having trouble printing from the internet. To help you with the issue, I need to know the operating system on your PC. Reply with the details for specific steps.


Also, try to print using a different web-browser and then try and print. If the issue persists, then try to uninstall and reinstall the printer drivers.


Assuming you are using a Windows PC, let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.


I hope that answers your concern adequately. Let me know!

Good luck Smiley Happy
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

↧

Problem with printing

July 25, 2017, 1:28 pm
$
0
0

After confirming printing on a PC, the printer displays the error code oxb80989ac p1 oxe00989ac on the display.
The printer is connected to a PC over the network.

Well thank you.

↧

Re: No connection to network, getting code "C2FE0170"

July 25, 2017, 1:34 pm
$
0
0

Thank you, I thought so, I did everything rebooted, PC, Router, Printer, uninstalled everything and tried to reinstall which it would not let me, put orginal installing disc and nothing.

↧

Re: Suddenly 1 of 2 PCs networked to HP4500 can print only from MS office Not from Quicken or email.

July 25, 2017, 1:35 pm
$
0
0

Hello, - Hope you are well Smiley Happy
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!


I understand that you are having trouble printing from emails or Quicken on one of the printers. It could be an issue with the printer drivers. You can try to reinstall the printer drivers to fix the issue. To provide you with the specific steps I need to know whether this is an Officejet 4500 or an Envy 4500. Let me know the same.


Alternatively, here are the steps to reinstall the printer drivers:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control Panel – Programs and feature – Select all the HP Envy / Officejet printer entries and uninstall them.
  • Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now clickhttp://hp.care/2uUADaw and enter the printer model number to download and install the software.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Those steps should do the trick, let me know the outcome!

Good luck Smiley Happy
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

↧
↧

Printing off centre in better and best quality in Word

July 25, 2017, 1:40 pm
$
0
0

I'm trying to print labels in Word. When I print in 'Better'  or 'Best' quality the labels are off centre so that the margin at the bottom of the page is huge but is tiny at the top of the page.

 

If I print in draft quality then it is fine. Is there anything I can do?

 

Dans

↧

Re: Ink System Failure HP Officejet 7612

July 25, 2017, 1:45 pm
$
0
0

Now 3 weeks out of warranty and they want money to talk to me. I have had it with this company. Thank you for your help.

 

↧
Search

Re: printer cartridge malfunction

July 25, 2017, 1:47 pm
$
0
0

Hi

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you want to return a defective cartridge.

 

Don’t worry, I’d love to help!

 

Here is how you can get in touch with the HP phone support and get the cartridge replaced.

 

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Hope that answers your question and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as“Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

↧

Re: Printing

July 25, 2017, 1:50 pm
$
0
0

I found the IPC number and typed it in.  It claimed it knew about the printer and knew how much ink is left in the printer.  The printer then managed to print the HP Network Configuration Page from the laptop.  I looked at the printout and it said the printer does know about the laptop and recognises it, but it  just can't print any emails or anything from the internet for some unknown reason.

↧
↧

Re: Desk Jet 3630 Printing blank pages

July 25, 2017, 1:51 pm
$
0
0

please help ive tried every possible solution to no avail the printer does as if its printing but only blank pages come out thx in advance. Andrew

↧

Re: Photosmart 7520 Embedded Web Services Administrator log in and password

July 25, 2017, 1:53 pm
$
0
0

, It's great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

Please try performing a semi full reset on your printer and check if it helps.

 

Since the steps to perform semi full reset is confidential, I will send you the steps in a private message. Please watch your inbox for more information.

 

 

 

Hope to hear from you soon!

Have a great day ahead! Smiley Happy

↧

Re: Blank strip across text when printing from Windows 7. OK with iPad (ios)

July 25, 2017, 1:55 pm
$
0
0

Hi ,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues printing on your HP OfficeJet printer. Don't worry we'll work together to find a solution for you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Hare you tried to uninstall and reinstall the printer drivers?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

Next thing, I would suggest here is to Uninstall and reinstall the printer drivers: 

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ).Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL54342/mp-131169-2/OJ6800_73.exe and install the updated printer drivers

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

↧
Viewing all 312397 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>