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Printer issue

Hello even though I changed the 2 ink cartridges on my printer HP DeskJet 2721e, I I still have a E0 message on the printer and it does not want to work. I dont know how to solve this issue

Hi @gvhrg 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a frustrating issue with your HP OfficeJet Pro 8610 printer. The "printer failure" and "initializing mode" errors can be tricky, but here are some steps to help resolve the problem:

Step 1: Perform a Semi-Full Reset

1. Turn off the printer and unplug it from the power source.
2. Open the ink cartridge access door and remove all cartridges.
3. Close the door and press the Home button on the screen.
4. Tap the area where the Back button would be four times to access the hidden support menu.
5. Scroll down to the Reset Menu and select Semi-Full Reset.
6. Wait for the printer to shut down, then turn it back on and follow the on-screen setup instructions.

Step 2: Clean the Printhead

1. Remove the printhead from the printer:
   • Open the ink cartridge access door and lift the latch handle.
   • Carefully remove the printhead.
2. Clean the electrical contacts on the printhead using a lint-free cloth and distilled water.
3. Reinstall the printhead and ensure it is seated properly.

Step 3: Update Printer Firmware

1. Visit the Update the firmware on an HP printer | HP® Support for your printer model.
2. Download and install the latest firmware update.
3. Restart the printer after the update.

Step 4: Check for Hardware Issues

1. Run HP Diagnostics:
   • Turn off the printer and press Esc repeatedly during startup.
   • Select System Diagnostics and run the tests.
2. If diagnostics indicate a hardware issue, contact HP Support for further assistance.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

One other clue as to what's happening - If i turn the printer off and send a job it sits in queue, and when I turn the printer on it disappears without the printer doing anything. The printer seems to activly reject jobs but doesn't put up any error message like it's some kind or permission issue. Is there any setting that can make a printer do that?

Can't be done.

Hi @DSmith0123 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've already gone through a lot of effort to resolve the issue with your HP OfficeJet Pro 7740, and I can understand how frustrating this must be. Since you've tried cleaning and even replacing the printhead, here are some additional steps to consider:

Step 1: Perform a Power Reset

1. Turn off the printer and unplug it from the power source.
2. Disconnect any USB or network cables.
3. Wait for at least 2-3 minutes.
4. Plug the printer directly into a wall outlet (avoid surge protectors) and turn it back on.

Step 2: Check for Firmware Updates

1. Download and install the latest firmware update. Update the firmware on an HP printer | HP® Support
2. Restart the printer after the update and check if the issue persists.

Step 3: Inspect the Printhead Assembly

1. Ensure the printhead assembly is seated correctly in the carriage.
2. Check for any obstructions or debris in the printhead slot.
3. Verify that the electrical contacts on the printer and the printhead are clean and undamaged.

Step 4: Reset the Printer

1. Access the hidden support menu:
   • Turn on the printer and press the Home button.
   • Tap the area where the Back button would be four times to access the menu.
2. Select Reset Menu and perform a Semi-Full Reset.
3. Follow the on-screen instructions to complete the reset.

Step 5: Test with Original HP Cartridges

1. Ensure you are using genuine HP ink cartridges, as third-party cartridges can sometimes cause compatibility issues.
2. Remove and reinstall the cartridges to ensure they are properly seated.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

There's this symbol but I don't know the meaning

Hello. I'm getting an e3 error message on my brand new HP 7301 printer. None of the HP suggestions have enabled me to clear it. There was a paper jam, but I know that is resolved. Also, when I am able to print, there are two small creases at the top of each printed page. Help?

@Marty3791, thank you for your response

If you encounter the error code 049834E8 on your HP OfficeJet Pro 9015e All-in-One Printer, it typically indicates a problem related to the printhead or ink cartridges. Here are specific steps to help resolve this issue:

Step 1: Restart the Printer

1. Turn off the printer and wait for about 60 seconds.
2. Turn the printer back on and see if the error persists.

Step 2: Check the Printhead and Ink Cartridges

The error code might be due to issues with the printhead or ink cartridges. Follow these steps to inspect and resolve any potential issues:

Remove and Reinsert the Ink Cartridges

• Turn on the printer.
• Open the ink cartridge access door.

• Push in on the front of the ink cartridge to release it, and then pull it toward you to remove it from its slot.
• Reinsert the ink cartridge into its slot and ensure that it snaps into place properly.

• Close the ink cartridge access door.

Replace the Printhead (If Necessary)

• Turn on the printer.
• Open the ink cartridge access door.

• Lift the carriage latch handle to unlock the printhead.
• Without removing the ink cartridges, grasp the sides of the printhead, and then lift the printhead and pull it toward you. 

• Place the printhead face-up on a sheet of paper.
• Remove the new printhead and SETUP ink cartridges from the package, set the ink cartridges aside.

• Grasp the printhead on both sides with the electrical contacts facing the rear of the printer.
• Carefully lower the carriage latch handle until it snaps into place.

1. Close the ink cartridge access door, and allow the printer to complete its initialization process.

• Additional Troubleshooting

If the error still persists, you should contact HP Support for further assistance or consider replacing your printhead if it's damaged or incompatible. Replacement printhead assemblies can be ordered from the HP Parts Store or through authorized service providers.

Hi @GrassieGrant 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Accidentally mixing ink colors can be tricky, but it’s manageable! 

Here’s how you can address the issue with your HP Smart Tank 7002 All-in-One printer:

Step 1: Stop Using the Printer

• Avoid printing until the issue is resolved to prevent the mixed ink from spreading further into the system.

Step 2: Drain the Mixed Ink

1. Turn Off the Printer: Power off the printer and unplug it from the power source.
2. Access the Ink Tank: Open the ink tank cover to access the affected tank.
3. Remove the Mixed Ink: Use a syringe or ink extractor tool to carefully remove as much of the mixed ink as possible. Be cautious to avoid spilling.
4. Dispose of the Ink Properly: Dispose of the extracted ink in accordance with local waste disposal regulations.

Step 3: Clean the Ink Tank

1. Use a lint-free cloth or tissue to wipe the inside of the tank gently.
2. If necessary, rinse the tank with distilled water to remove any residual ink. Allow it to dry completely before refilling.

Step 4: Refill with the Correct Ink

1. Once the tank is clean and dry, refill it with the correct pink ink.
2. Ensure you use the ink recommended for your printer model to avoid compatibility issues.

Step 5: Perform a Printhead Cleaning

1. After refilling, turn the printer back on.
2. Access the printer’s maintenance settings and run a printhead cleaning cycle to flush out any mixed ink from the system.

Step 6: Test the Printer

• Print a test page to check if the colors are back to normal. You may need to run multiple cleaning cycles for optimal results.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @oregonian2 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds frustrating when a key feature like double-sided printing isn't working as expected. 

Let's troubleshoot this step by step to get your HP Envy 6155e printing double-sided from your computer:

Step 1: Check Printer Settings

1. Open the Control Panel on your computer and go to Devices and Printers.
2. Right-click on your HP Envy 6155e and select Printer Properties.
3. Navigate to the Device Settings tab.
4. Look for an option like Duplex Unit or Double-sided Printing and ensure it is set to Installed.
5. Click OK and restart your computer.

Step 2: Verify Print Preferences

1. Open a document and press Ctrl + P to access the print dialog.
2. Select your HP Envy 6155e printer.
3. Click on Printer Properties or Preferences.
4. Look for a setting like Print on Both Sides or Duplex Printing and enable it.
5. Save the settings and try printing.

Step 3: Update Printer Drivers

1. Visit the HP Support website and search for your printer model.
2. Download and install the latest full-feature driver for your printer.
3. During installation, ensure that duplex printing is enabled.

Step 4: Reset Printer Settings

1. Turn off the printer and unplug it from the power source.
2. Wait for about 2 minutes and then plug it back in.
3. Reconnect the printer to your computer and check if the double-sided printing option appears.

Step 5: Test with HP Smart App

1. Open the HP Smart app on your computer.
2. Check if the double-sided printing option is available within the app.
3. If it works from the app, the issue might be with the printer driver or software settings.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @crawfish7 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

For a few weeks now, the display on my printer HP7200E shows a problem with the HP account and announces that soon no printing will be possible. Logged in in the HP account there is no indication of a problem. The printer is registered and a contract for sending the cartridges is upright. What is the problem and how can I solve it? 

@johnkitty, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printhead Problems with HP Smart Tank 5101 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your new HP Smart Tank 5101 All-in-One Printer is indicating a printhead problem and you've already gone through all the available troubleshooting instructions, it's advisable to follow these advanced steps:

Ink Level Check: Ensure that all ink tanks in your printer are filled to the recommended levels. Low ink levels can affect print quality and functionality.

Printhead Cleaning: Use the HP Smart app to clean the printhead. This can fix issues like streaks, incorrect colors, and faded printouts.

• Open the HP Smart app.
• Click on the image of your printer to open the settings.
• Under Tools, select Print Quality Tools.
• Choose Clean Printhead.

Print Quality Diagnostic Page:

• On the printer's control panel, press and hold the Information button for five seconds.
• Then, press and hold the Color Copy button for three seconds.
• A Print Quality Diagnostic Page will print. Review the patterns to check for defects.

Manual Cleaning:

• Turn on the printer.
• Lift the ink access door and wait for the carriage to stop.
• Press the blue button on the carriage to open the printhead cover.
• Remove the printhead and clean it gently with a lint-free cloth and distilled water.
• Then, reinsert the printhead and close the cover.

Printhead Replacement:

• If cleaning does not resolve the issue, consider replacing the printhead.
• Follow the instructions in your printer manual to replace the printhead.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@EhmkeMelissa, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Envy Photo 7855! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy Photo 7855 printer is stuck on a blue bar and does not progress to the Home screen, follow these steps to resolve the issue:

Reset the Printer

1. Turn off the printer using the Power button.
2. Unplug the printer's power cord from the electrical outlet and disconnect any other cables.
3. Wait for at least 60 seconds.
4. Plug the printer's power cord back into the electrical outlet and reconnect any other cables.
5. Turn on the printer using the Power button.

Check for Obstructions

1. Verify that there are no paper jams or obstructions within the printer.
2. Open the input trays and inspect for any misaligned trays or stuck paper.

Update Firmware Using USB Flash Drive

If the printer still does not start up, you might need to update the firmware using a USB flash drive. Here's how:

Determine the Installed Firmware Version:

• From the Home screen on the printer control panel, scroll to and touch the Support Tools button.
• Open the following menus: Maintenance -> Reports.
• Touch the System Information item to find the firmware version.

Prepare the USB Flash Drive:

• Download the firmware update file (.FUL2) from the HP website and copy it to a portable USB flash drive.
• Ensure there is only one .FUL2 file on the USB flash drive.

Update Firmware Using USB Flash Drive:

• Turn on the printer and wait until the Home screen is displayed on the control panel.
• Insert the USB flash drive into the USB port on the printer.
• The Memory Device Options screen appears on the control-panel display.
• Touch "Update Now" on the display.
• The printer will automatically download the firmware file and initiate the update process.
• The printer will restart with normal initialization and the Home screen should appear.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@skinnermarcie, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Ink Reservoir Issues with HP Smart Tank Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears you are experiencing issues with your HP Smart Tank Printer during the setup process, specifically related to the ink reservoir not recognizing that it is full. Below are some steps and considerations to help resolve this issue:

Verify Correct Bottle Placement:

• Ensure that each ink bottle has been correctly matched to its respective ink tank. The colors should align precisely.

Check for Obstructions:

• Open the ink tank cover and verify that there are no obstructions that might prevent the ink from being properly detected.

Re-seat Ink Bottles:

• Sometimes, the ink bottles may not be seated properly. Carefully reinsert each ink bottle into the corresponding tank nozzle and ensure a snug fit.

Perform a Hard Reset:

• You have already performed a hard reset, which is a useful step. Make sure the printer is connected to a functional power outlet during this process.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@Bozena154, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your PDF Printing Issues on HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer isn't printing PDF pages despite the diagnostic tests showing no issues, there are several potential reasons and solutions to consider:

Verify Printer Setup:

• Ensure the printer is correctly connected and turned on.
• Check that there are no error messages or alerts on the printer display.

Printer Software and Drivers:

• Ensure that the printer drivers are correctly installed on your computer.
• Consider reinstalling the printer software and drivers if necessary.

Direct USB Connection:

• If you are using a direct USB connection, make sure the cable is properly connected and not damaged.
• Note that USB connections may have limitations in sharing printer information

Print Settings and Configuration:

• Check printer settings to ensure it is configured correctly for PDF printing. Utilize tools within the printer control panel to perform necessary checks and adjustments

Print-Quality Troubleshooting:

• Use the internal print-quality test pages to diagnose and resolve print-quality problems 

PDF File:

• Ensure that the PDF file is not corrupted. You can try printing a different PDF file to rule out issues with the specific document.
• Check if the PDF file adheres to size and resolution limits. Long PDF files may exceed limitations set by the printing tool (such as 1.3m length at 600 dpi or 2.7m length at 300 dpi)

Printer Restart:

• Try restarting the printer. Turn it off, wait for 10 seconds, and turn it back on  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

Hi @Mike24724 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The HP OfficeJet Pro 7740 typically requires all color cartridges to be installed, even if you're only printing in black. This is because the printer uses small amounts of color ink for maintenance tasks, such as cleaning the printheads, to prevent clogging.

Steps to Print Using Only Black Ink

Enable Grayscale Printing:

• Open the document you want to print.
• Select Print from the File menu.
• Choose your HP OfficeJet Pro 7740 from the list of printers.
• Click on Printer Properties, Preferences, or Advanced Settings (this may vary depending on your software).
• Under Color Options, select Print in Grayscale or Black Ink Only.
• Click OK and print.

Check Printer Settings:

• On the printer's control panel, navigate to Setup > Preferences.
• Look for an option like Use Black Ink Only or Grayscale Printing and enable it.

Override Low Ink Warnings (if necessary):

• If the printer prompts you to replace empty color cartridges, you may need to install non-empty cartridges, even if you don't intend to use them.

Unfortunately, some HP printers are designed to require all cartridges to be installed and functional, even when printing in black only. If this is the case with your printer, you may need to keep all cartridges installed to continue printing.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye