Did you set the paper size on the printer control panel? These printers do not auto-detect paper size so if you do not tell it that there is a6 paper loaded it will assume whatever default paper size is loaded, typically A4. Download the user guide from support.hp.com for details no setting your printer.
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Re: A6 paper placement in printer
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As soon as i turn on my printer its in error mode. How do i get it out so i can complete the set up?
As soon as I plug in and turn on my hp envy 6000 series it goes into error mode. How do I get it out of error mode to complete set up?
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Re: Print jobs deleting after spooling - don't reach printer
Thanks for answering. I didn't have any luck with that. Any other ideas?
HP Print and Scan Doctor doesn't print through the computer, but it can run an internal test sheet if that helps. The computer communicates with the printer. Any idea whether the problem is in the printer or in a file in the computer. After SFC the Windows files should be fine, but I guess there could be an inf file or something telling the computer the printer is restricted or something along those lines. Because the job sometimes says "deleting" it seems something is keeping it from going AND telling it to delete as opposed to just sitting in queue or putting up an error message.
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My HP OfficeJet Pro 8710 is Offline
How can I get this long dependable printer to be online again?
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chomebook not connecting to my Hp printer anymore
HP DeskJet 4100e All-In-One Series To my HP Chrome Book No connection to printer
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Re: chomebook not connecting to my Hp printer anymore
how do I re-connect
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Re: HP Smart App no Cookie error
I believe I have the printer setup using easy start but I cannot login into HP Smart or activate HP+. Every time I try to login I get an error that is either "noSession" or "noCookieFound". I spent hours on the phone with HP support and got nowhere. It is an OfficeJet Pro 8135e straight out of the box. I got it several months ago but never needed to set it up until now. Now I only have a few days left on warranty.
Thanks for any help you can give.
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Printer presets do not contain choice for color on my new HP Tank 7602
I tried to print something in color today but could only print in black and white. The printer presets do not contain an option for COLOR. The machine is fine and printed out a status report with beautiful color but the printer presets do not contain color so I cannot print anything in color. I tried updating the driver but it did nothing. There are no error messages. I checked under System Preferences and looked at all the presets. There is nothing for COLOR.
Thank you for your time on this.
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Printer error code 0XB8C8D536
I have Officejet 5258. It has an error code
0XB8C8D536
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My HP laser jet pro M15W keeps printing my last printing request over and over without stopping.
My HP laser jet pro M15W keeps printing my last printing job over and over without stopping. All I have to do to set it "off and running" is to load paper. This is NOT the printing job that it is set up now to print. Desperate, I tried to do a factory reset, but I can't seem to find good info on how to do that. Would so appreciate help as I have to print the forms for sending out my estimated taxes before April 15th! MacOS Sonoma 14.6 Thank you!
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HP Color LaserJet Enterprise MFP 5800dn Printer can not print from Computer via USB Cable
Hello HP Community, I have HP Color Laser Jet Enterprise MFP 5800dn Printer, we have sold the device few months ago but yesterday the client called in with Printing errors. The Technician tried to mitigate the issue with reinstalling the product drivers but the error still exits. Unfortunately, the client has a policy which does not allow using the ethernet port, therefore the only available option is the USB since the product does not ship with a wireless network option. The product can copy without issues but can not print via USB, am not sure if the Logic card board is the issue as we have changed several USB cables and tried installing the printer on several PCs but still the error appears on each PC, making the product useless.
Its the reason i have written to you to help us solve the problem.
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Re: Laser Jet MFP m236dw error ''49''
Yes, I have done all possible actions.
In the first message I described the essence of the problem. It cannot be solved due to the lack of spare parts. Obviously, a new printer should not fail in a little over 1 year.
Having familiarized myself with this forum, I saw that this problem is systemic in nature, since many users encounter it.
I have been using HP products for a very long time and would like to discuss possible solutions to this problem. Perhaps replacing the printer after the warranty period has expired, or another compensation option.
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Re: Farbdruck nicht möglich
Hey @akdenizhg
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
Thank you for your understanding.
Regards
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Print karne me over laap kar rha hai
Print karne me over laap kar rha hai printer
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Re: Print karne me over laap kar rha hai
Hey @Vishwa14
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
Thank you for your understanding.
Regards
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ink cattridge does not communicate with printer?
Hej,
I receive new ink cartridges I cannot print, it said it do not communicate with the printer. what should I do now?
Thank you!
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Re: connected to wifi and laptop but still won't print
Hi @LIZWH1
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your printer is connected properly but encountering issues with processing print jobs.
Here are some steps to troubleshoot and resolve the "unknown status" and stuck print queue problem:
Step 1: Restart Printer and Computer
- Turn off your printer and unplug it from the power source.
- Restart your computer.
- Plug the printer back in and turn it on.
Step 2: Clear the Print Queue
- Open Control Panel and go to Devices and Printers.
- Right-click on your HP Deskjet 4100 and select See what's printing.
- Cancel all pending print jobs:
- Right-click on each job and select Cancel.
- Restart the Print Spooler service:
- Press Windows + R, type services.msc, and press Enter.
- Locate Print Spooler, right-click, and select Restart.
Step 3: Reinstall Printer Drivers
- Uninstall the current printer drivers:
- Open Control Panel > Programs > Programs and Features.
- Locate the HP printer software and uninstall it.
- Download the latest drivers from the HP Support page for your printer model.
- Install the drivers and restart your computer.
Step 4: Use HP Print and Scan Doctor
- Download the HP Print and Scan Doctor tool.
- Run the tool to diagnose and fix any issues with your printer.
Step 5: Check Network Connection
- Ensure your printer and computer are connected to the same Wi-Fi network.
- Restart your router to refresh the network connection.
- Disable any VPN or firewall temporarily to rule out interference.
Step 6: Update Printer Firmware
- Visit the Update the firmware on an HP printer | HP® Support page and check for firmware updates for your printer.
- Download and install the latest firmware.
Step 7: Test with Another Device
- Connect the printer to another computer or mobile device.
- Try printing to see if the issue persists.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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Cartridge Incompatible
Hi. As what I read and asked some cartridge sellers here in the Middle East, 938 cartridge is compatible for HP OfficeJet Pro 9730e wide format series. Now, I bought a 938 replacement but an error shows or "Incompatible Cartridge". What do I need to do in order to use this 938 to our printer? Thank you
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Re: Problem with the Ink system
Hi @MM0803
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I'm sorry you're facing this issue, especially when you need your printer for work. The "problem with the ink system" error can be frustrating, but here are some steps you can try to resolve it:
Step 1: Perform a Hard Reset
- Turn off the printer and unplug it from the power source.
- Wait for at least 60 seconds.
- Plug the printer directly into a wall outlet (avoid using a surge protector or power strip).
- Turn the printer back on and check if the error persists.
Step 2: Clean the Ink Cartridges and Printhead
- Remove all ink cartridges from the printer.
- Check for any protective tape on the cartridges and remove it if present.
- Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the cartridges and the printhead.
- Reinstall the cartridges and ensure they are seated properly.
Step 3: Reset the Ink System
- Turn off the printer and unplug it.
- Remove the ink cartridges and close the cartridge access door.
- Plug the printer back in and turn it on.
- Reinstall the cartridges when prompted.
Step 4: Update Printer Firmware
- Visit the Update the firmware on an HP printer | HP® Support for your Officejet 6700 Premium.
- Download and install the latest firmware update for your printer model.
Step 5: Run HP Print and Scan Doctor
- Download the Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe tool.
- Run the tool to diagnose and fix any ink system issues.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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not printing- "The server encountered an unexpected condition that prevented it from fulfilling the"
Greetings, HP OJ Pro 8030 not printing MS Office doc, but does print certain HP reports
Type Exception Report
Message Secondary server not ready
Description The server encountered an unexpected condition that prevented it from fulfilling the request.
Exception
java.io.IOException: Secondary server not ready com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75) javax.servlet.http.HttpServlet.service(HttpServlet.java:529) javax.servlet.http.HttpServlet.service(HttpServlet.java:623) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
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