@Justinmxz800x, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printer Error Message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your printer displays the error message "Printer error, please turn printer off/on" and cycling the power several times does not resolve the issue, try the following steps to troubleshoot:

Restart the Printer:

• Turn off the printer using the Power key.
• Unplug the printer's power cord.
• Wait for 10-15 seconds.
• Plug the power cord back in and turn on the printer.

Check for Connections:

• Ensure that all cable connections (both LAN and power) are securely connected.
• Try using a different power outlet to ensure the issue is not related to the power supply.

Update Firmware:

• Ensure your printer’s firmware is up-to-date. Outdated firmware can sometimes cause errors.
• Refer to your printer's manual or HP support documentation for instructions on updating firmware.

Reset the Printer:

• Follow the printer's manual for instructions on how to perform a factory reset.
• Typically, this can be done from the printer’s control panel.

Check for Physical Obstructions:

• Open the printer and check for any paper jams or obstructions.
• Remove any foreign objects found inside the printer.

Printer Maintenance:

• Refer to the manual for any specific maintenance tasks that may need to be performed, such as cleaning the printhead or input rollers.
• Sometimes regular maintenance schedules can help alleviate or prevent error messages.

Check for Error Codes:

• If the front panel displays an error code along with the message, refer to the HP support documentation for specific guidance on that error code.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

Hello,

Somehow, I forgot the username and password of the HP Deskjet 3639 EWS.

I can't find a way to reset them or the printer.

I tried holding the power and pressing the cancel button 6 times without success.

I also tried admin and the WPS PIN, but it didn't worked.

How can I reset the printer to default?

Thanks,

Alex

@BevGilmore, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Orange Light Flashing on HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer displays an orange triangle light (yellow bang) when connected via USB to your Lenovo computer running Microsoft Windows, this often indicates a connection or driver issue. Here’s how to troubleshoot and resolve this problem:

1. Understand the issue:

When connecting an HP printer to an ARM 64-bit computer with a USB cable, the following issues can be seen:

• A Driver is unavailable message displays under the printer name in Printers & Scanners.
• A yellow triangle (yellow bang) displays next to the printer icon in Devices and Printers.
• A yellow bang and Troubleshoot selection display in the printer's right-click menu in Devices and Printers.
• In Device Manager, the printer is listed under Print queues and in Other devices with a yellow bang.

2. Steps to Resolve:

Disconnect USB Connection:

Disconnect the printer from the USB connection and install the printer over a Wi-Fi connection. This method can often bypass issues related to the plug-and-play drivers for USB composite devices.

Set Up Network Printer:

To set up a network printer in Windows without installing additional drivers:

Allow Windows to Download Manufacturer Drivers:

• Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected.

Connect Printer to Network:

• Wi-Fi Connection:
  • For printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
  • For most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light will stop flashing when the connection completes.
  • For HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
• Wired (Ethernet) Connection:
  • Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

finally got around to it, but a factory reset through the printer's web interface allowed me to start printing again.  Hopefully this is a one time thing.

@Bosunbloo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Troubleshooting HP Cartridges: HP Envy 6458! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are encountering issues with your HP Envy 6458 printer not recognizing or having problems with cartridges purchased directly from HP, there are several steps you can take to address this issue:

Reinstall the Cartridges:

• Remove the cartridges from the printer and reinstall them to ensure they are seated correctly.
• Make sure to remove any plastic tape or packaging materials from the cartridges.

Reset the Printer:

• Turn off the printer, unplug the power cord, wait about 10 seconds, and then plug it back in and turn the printer on again.

Update the Printer Firmware:

• Ensure that your printer’s firmware is up to date. You can check for updates and install the latest firmware by visiting the HP Support Page.

Use Genuine HP Cartridges:

• Confirm that the cartridges are genuine and compatible with your HP Envy 6458 model.

Cartridge Cleaning:

• Clean the electrical contacts on the cartridges and the printer using a lint-free cloth.

Printer Error Messages:

• Check the printer screen for specific error messages. Follow any instructions provided on the screen to resolve errors.

HP Cartridge Protection

HP printers can have a feature called "Cartridge Protection", which prevents the use of cartridges that were previously used in another printer. If you need to disable this feature, you can typically do this via your printer software or settings. Here’s how you can manage or disable cartridge protection settings:

Disable Cartridge Protection

Access Printer Software:

• On your computer, open the HP printer software or the HP Smart app.

Navigate to Printer Settings:

• Find the settings related to cartridge protection. This is usually located under printer maintenance or supply settings.

Disable Cartridge Protection:

• Turn off the cartridge protection feature and save the changes.

Restart Printer:

• After changing the settings, restart your printer to ensure the new settings are applied.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

Thanks for helping me with my printer problem. Had trouble downloading HP Print and Scan Doctor.  After downloading, I click the "extract" button. It started to extract the files and advise me that it couldn't a files.  I don't know which file.  It continued and the HP Print and Scan Doctor problem was added to my computer / computer desktop.  I opened it and used it to try to fix my printer problem, but it didn't work.  Still doesn't print in black ink. Don't know if HP Print and Scan Doctor program working properly.  Try again later.

Hi,

The error is likely related to an ink cartridge problem, to allow providing a better answer in context, please be sure to clarify your exact HP printer model.

Shlomi

Hi @Jim4302 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a new cartridge causes issues, especially when it’s from HP. Let’s troubleshoot further to identify and resolve the problem:

Step 1: Verify the Cartridge

Inspect the Cartridge:

• Check for any visible damage or leaks on the cartridge.
• Ensure the protective tape has been completely removed from the cartridge contacts.

Test with Another Cartridge:

• If you have an older or spare black cartridge, try installing it to see if the issue persists. This will help determine if the new cartridge is defective.

Step 2: Clean the Contacts

1. Turn Off the Printer and unplug it.
2. Clean the Cartridge Contacts:
   • Use a lint-free cloth slightly dampened with distilled water to gently clean the copper contacts on the cartridge.
3. Clean the Printer Contacts:
   • Similarly, clean the contacts inside the printer where the cartridge connects.
4. Allow everything to dry completely before reinserting the cartridge.

Step 3: Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 2–3 minutes.
3. Plug it back in and turn it on. This can help reset the printer’s internal systems.

Step 4: Perform a Semi-Full Reset

1. Access the hidden support menu:
   • Open the printer door and remove one of the cartridges.
   • Close the lid and press the Home button on the screen.
   • Tap the area where the Back button would be four times to access the support menu.
2. Navigate to the Reset Menu and select Semi-Full Reset.
3. Follow the on-screen instructions to complete the reset.

Step 5: Update Printer Firmware

1. Update the firmware on an HP printer | HP® Support
2. Download and install the latest firmware updates for your printer.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @Jonesy1995 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am trying to setup a printer that I just bought and I’m getting an error message EBS00P0013

Hi @Kt27001 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The "EE" error with all lights flashing on your HP DeskJet Ink Advantage 2700 printer series typically indicates a system issue. 

Here are detailed steps to troubleshoot and resolve the problem:

Step 1: Restart the Printer

1. Turn off the printer and unplug the power cord from the back of the printer.
2. Wait for 30 seconds.
3. Plug the power cord back in and turn the printer on.
4. Check if the error persists.

Step 2: Check for Paper Jams

1. Open the printer’s access door and inspect for any paper jams or debris.
2. Carefully remove any stuck paper without tearing it.
3. Ensure there are no obstructions inside the printer, especially near the rollers.

Step 3: Inspect Ink Cartridges

1. Open the ink cartridge access door.
2. Remove the cartridges and check for any damage or debris on the copper contacts.
3. Clean the contacts gently with a lint-free cloth slightly dampened with distilled water.
4. Reinstall the cartridges and close the access door.

Step 4: Perform a Hard Reset

1. Turn off the printer and unplug the power cord.
2. Press and hold the Power button for 30 seconds.
3. Reconnect the power cord and turn the printer back on.

Step 5: Update Printer Firmware

1. Update the firmware on an HP printer | HP® Support
2. Download and install the latest firmware updates for your printer.
3. Follow the on-screen instructions to complete the update.

Step 6: Run HP Print and Scan Doctor

1. Download and install the Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe on your computer.
2. Open the tool and follow the prompts to diagnose and fix common printer issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

@PraveenreddyK Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Smart Tank printer is experiencing significant delays (15 to 20 minutes) after initiating a print job, the following steps can help diagnose and resolve the issue:

1. Check Ink Levels and Fill Ink Tanks

Low ink levels can impact print quality and speed. Ensure all ink tanks are adequately filled with genuine HP ink.

1. On the control panel, touch the Ink icon.
2. Check the estimated ink levels.
3. Refill any tanks that are low on ink.

2. Check Print Settings

Ensure that print settings match your print job requirements.

• Select the correct paper type.
• Choose the appropriate print quality setting.
• Verify Paper Size.
• Adjust color or black and white settings if needed.

3. Print a Print Quality Diagnostic Page

Printing a diagnostic page can help identify any issues with the printer.

1. Select Tools and then Print Quality Report.
2. Evaluate the diagnostic page for any defects.

For detailed steps, refer to HP Smart Tank Printer Print Quality Solutions.

Also, refer to this guide: HP printers - Slow printing (Windows, macOS) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

Hi @Birrell 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your printer is only printing blank pages, here are clear and detailed steps to troubleshoot and resolve the issue:

Step 1: Check Ink or Toner Levels

1. Open your printer’s control panel or software on your computer.
2. Verify the ink or toner levels. If any cartridge is empty or low, replace it with a new one.
3. Ensure that the cartridges are properly installed and seated correctly.

Step 2: Remove Protective Tape

1. If you recently installed new cartridges, check if the protective tape or plastic covering is still on the cartridge nozzles.
2. Remove the tape carefully without damaging the nozzles.

Step 3: Run a Printhead Cleaning

1. Access the printer’s maintenance menu via the control panel or printer software.
2. Select Clean Printhead or Printhead Maintenance.
3. Run the cleaning cycle and print a test page to check if the issue is resolved.
   • You may need to run multiple cleaning cycles if the printer hasn’t been used for a while.

Step 4: Check for Clogged Nozzles

1. Print a Nozzle Check Pattern (available in the maintenance menu).
2. If the pattern is incomplete or missing, perform a Deep Cleaning from the printer settings.

Step 5: Verify Paper and Print Settings

1. Ensure you’re using the correct type and size of paper compatible with your printer.
2. Check the print settings in the print dialog box:
   • Ensure the correct paper size, orientation, and layout are selected.
   • Make sure the Skip Blank Page option is enabled (if available).

Step 6: Update Printer Drivers

1. Visit the manufacturer’s support website and search for your printer model.
2. Download and install the latest drivers for your printer.
3. Restart your computer and try printing again.

Step 7: Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 2–3 minutes.
3. Plug it back in, turn it on, and test the printer.

Step 8: Test with a Different Document

1. Try printing a different file or document to rule out issues with the specific file.
2. If possible, print from another device to see if the problem persists.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

@JunHu, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

Lost connection

Evidently you have lost connection with my hp 4655 printer ..I need help.  

@someetei, Welcome to HP Support Community! 

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer, and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions; follow the reset instructions to perform a full reset and reinitialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link 

Here are the compatible cartridges for your unit:

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

@Clive_242, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP LaserJet Pro MFP M3302fdw is not printing emails in color, follow these steps to troubleshoot and resolve the issue:

1. Verify Printer Settings

Make sure your printer's settings are configured to print in color.

• Open the printer properties or settings on your computer.
• Navigate to the "Printing Preferences" or "Advanced" settings.
• Ensure the color printing option is selected.

2. Check Email Client Settings

Sometimes, the email client settings might be configured to print in monochrome.

• Open your email client.
• Go to the print settings within the client.
• Ensure that the print option selected is set to color rather than grayscale or black and white.

3. Update Printer Software and Drivers

Ensure that your printer drivers and software are up to date.

• Visit the HP Support website and enter your printer model to find the latest drivers and firmware updates.
• Download and install any available updates.

4. Use a Different Application

Try printing your email from a different application or web browser to determine if the issue is specific to the email client.

5. Perform a Printhead Alignment

Perform a printhead alignment to improve color accuracy.

• Go to your printer's maintenance menu.
• Select "Align Printhead" or a similar option.
• Follow the on-screen instructions to complete the alignment.

6. Print a Test Page

Print a test page to check if the printer is able to print in color generally:

• Go to the printer's control panel.
• Navigate to "Reports" or "Tools."
• Select "Print Quality Diagnostic" or a similar option and print a test page.

7. Printer Reset

Power off the printer and disconnect it from the power source for a few minutes. Then, reconnect and power it back on to reset the printer.

8. Clean Ink Cartridge Contacts

If applicable, remove the cartridges and clean the copper-colored contacts with a lint-free cloth lightly moistened with distilled water.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

@PrinterProblemi, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your All Printer Lights Flashing with Error Code E! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If all the control panel lights are blinking on your HP Smart Tank 455 printer and it displays an error code E, follow these steps to resolve the issue:

Reset the Printer

Turn Off the Printer:

• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the Power Cord:

• Unplug the power cord from the power source and wait for 60 seconds.

Reconnect the Power:

• Connect the power cord directly to a wall outlet and to the printer.

Turn On the Printer:

• Turn on the printer to complete the reset process.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

I have purchased new HP brand genuine  cartridges, installed them and I am getting the error message

"one or more cartridges appear to be damaged. Remove them and replace with new cartridges"

I purchased additional new cartridges, installed them and received the same message.