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Re: ENVY Photo 7800 shows the blue start up screen but will not advance

April 5, 2025, 8:35 am
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@JM_23, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I can appreciate your concern, but the semi-full reset is sent in private because executing these steps on any other model could cause the printer to brick.

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Wait for 60 seconds and connect the power cord back in.
  5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

If the above does not work, I suggest you refer to this guide to factory default the printer: Restore factory defaults on your HP printer | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: Officejet 6700 premium error

April 5, 2025, 8:39 am
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Hi @Msstuderus,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Cartridge Compatibility: Ensure that the new ink cartridges are compatible with your HP Officejet 6700 Premium printer. Only use genuine HP ink cartridges designed for your specific printer model.

Inspect Cartridges:

  • Remove and Reinstall: Take out the new cartridges and reinstall them properly. Ensure they are seated correctly in their designated slots.
  • Check for Packaging: Make sure you have removed all packaging materials from the new ink cartridges, including protective tapes or seals.

Clean Cartridge Contacts:

  • Power off the printer.
  • Open the ink cartridge access door.
  • Remove the new cartridges.
  • Using a lint-free cloth, gently clean the electrical contacts on the cartridges and in the printer.

Reset the Printer:

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for at least 60 seconds.
  • Reconnect the power cord to the wall outlet and then to the printer.
  • Power on the printer and check if the error persists.

Use Setup Cartridges: For initial setup, use the cartridges provided with the printer. They are specifically designed to initialize the printer setup. If you still face issues after installation, consider using original setup cartridges.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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All lights blinking everyday

April 5, 2025, 8:54 am
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I have a new HP 2743E if it’s not used daily all the lights are blinking and it’s not available to be used until it’s turned off and turned back on.

 

My problem is is I am bedridden most of the time due to a broken back so it’s not like I can go down stairs to turn the darn thing off and turn it back on.

 

I  actually have 2, one set for mailing labels and one for paper ( we tried switching them and it doesn’t matter whether it’s paper or mailing labels if so is the same problem ) . it was bought so that I could send notes and things to my nurse or my kids down in the living room rather than call or yell through the house.

 

I’ve read all the troubleshooting and basically it just says turn off then turn it back on, but what if you can’t do that ?IMG_1010.jpegIMG_1009.jpeg

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Re: Error B842E1B0 on 9015 printer. Flashing Blue Screen

April 5, 2025, 8:47 am
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Hi @Aman0107,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

To resolve this issue, try the following steps:

Power Cycle the Printer:

  • Turn off the printer.
  • Disconnect the power cord from the back of the printer and the wall outlet.
  • Wait for about 60 seconds.
  • Reconnect the power cord to the printer and the wall outlet.
  • Turn on the printer.

Factory Reset:

  • Ensure the printer is turned off.
  • Disconnect all cables, including the power cable.
  • Wait for about 60 seconds.
  • Reconnect the power cable only.
  • Turn on the printer.

Check for Firmware Updates:

  • Ensure your printer firmware is up to date. You can check for updates via the HP Support website or the HP Smart App.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: Printer Initiating Printing by Itself

April 5, 2025, 8:50 am
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Hi Zoey.

 

Thank you for the guidance.  I ran through the entire process as you described and successfully resolved the printing issue.

I encountered this same issue a couple of years ago and resolved it but did not document how it was resolved.  I have archived your instructions for future reference should this issue occur once again.

 

Your prompt support is sincerely appreciated.

 

Bill

 

 

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0xc19a0040

April 5, 2025, 8:55 am
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Error.. has been occurring for about a week(i just didn't have time to try and fix it) , have tried all trouble setting suggested... the links to update hardware in the suggestions don't seem to work, photocopier also does not work

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Printer HP error account issue

April 5, 2025, 9:10 am
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  • I have an HP 8020E printer I tried to reset it and I have the serial number but right now it will not talk to my phone and tells me I have an account error
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Re: I completed all troubleshooting options I can find, but keep getting "printer failure" message

April 5, 2025, 9:12 am
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Hi @Lampe,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

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Re: printer always offline

April 5, 2025, 9:18 am
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@deacont1, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

  

First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on. 

 

Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP Smart, this is the easiest way to ensure your printer is properly set up.

 

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

 

If all else fails, try a factory reset on the printer (found in the settings menu) and start fresh. 

 

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

HP Printers - Printer isn't available error (Android) | HP® Support

HP printer not found by the HP Smart app or operating system | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

 

Regards,

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hp officejet pro plus 8600 pro error message blue screen B300004

April 5, 2025, 9:20 am
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hp officejet pro plus 8600 pro error message blue screen B300004

I have tried resetting, replacing cartridges and cleaning printhead

Still error message  Help!!!

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I have an office Jet 4650. It is displaying error code OXO11A17FF DOT11_PRIVATE

April 5, 2025, 9:55 am
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Re: Printer is printing blurred pages

April 5, 2025, 9:57 am
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@Ziggy64, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP DeskJet 2820e All-in-One Printer is printing blurred or fuzzy pages, even though ink levels appear fine, here are some steps you can try to resolve the issue:

✅Step-by-Step Fixes:

Check Paper Quality and Type

  • Use plain, white, inkjet-compatible paper.
  • Make sure the paper isn't damp, curled, or loaded improperly.

Run the Printer Head Cleaning Tool

Blurry prints are often caused by clogged nozzles.

Here’s how to run the cleaning:

  1. Open the HP Smart App on your PC or phone.
  2. Click on your printer > Printer Settings> Tools.
  3. Select Clean Printheads (might be listed under "Print Quality Tools").
  4. Follow the on-screen prompts and print a test page.
  • If it still looks bad, repeat the cleaning 1–2 more times, but not more than that in one session.

Align the Printheads

  1. In the HP Smart App, go to Printer Settings> Tools.
  2. Select Align Printhead.
  3. Follow the instructions and scan the alignment page if prompted.

Check Ink Cartridges Physically

Even if the ink levels show "OK":

  • Open the cartridge access door and check for ink smudges or leaks.
  • Ensure both cartridges are seated firmly and snapped into place.
  • Remove and reinsert them if unsure.

Check Print Settings

  • When printing, go to the Print Properties/Preferences dialog.
  • Set print quality to “Best” or “Normal” (avoid “Draft”).
  • Ensure the paper type matches what you loaded (Plain Paper, Photo Paper, etc.).

Update Printer Firmware

Sometimes blurry printing is caused by software bugs.

  • Open HP Smart App> Printer Settings > Advanced Settings> Tools> Printer Updates.

🔧 If Nothing Works:

Try printing a diagnostic page from the printer itself: Press and hold the Cancel (X) and Start Copy Color buttons at the same time – this usually prints a report.

If the blur is only with one color, it may be a cartridge issue even if it’s showing as “ok”.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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Re: I completed all troubleshooting options I can find, but keep getting "printer failure"

April 5, 2025, 10:12 am
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HP printer OfficeJet Pro 6978 All-in-One Printer

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Re: Blank pages

April 5, 2025, 10:24 am
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You didn't provide the most important information.

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Re: HP ENVY 5530

April 5, 2025, 10:35 am
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Hi @dixiekaye,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Turn Off the Printer

  • Turn off the printer, then unplug the power cord. Wait about 10 seconds, then plug it in again and turn on the printer.
  • Check if the error persists when the printer is back on.

2. Check for Any Obstructions

  • Make sure there are no paper jams or obstructions in the paper path, cartridge access area, or other parts of the printer.

3. Inspect Ink Cartridges

  • Open the cartridge access door and make sure the ink cartridges are properly seated.
  • Remove and reinsert the cartridges to ensure they are installed correctly.

4. Reset the Printer

Follow these steps to reset the printer:

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the back of the printer.
  • If the printer does not automatically turn on, press the power button to turn it on.

5. Firmware Update

  • Ensure your printer firmware is up-to-date. Outdated firmware can sometimes cause errors that might be fixed with an update.
  • Visit the official HP website and download any available firmware updates for your HP ENVY 5530 printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: Officejet Pro 9018e tray open message after duplex printing

April 5, 2025, 10:38 am
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@NLI1, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check the duplexer (two-sided printing part):

Open the duplexer and look for any paper stuck or dust inside. Clean it gently with a cloth.

 

Check Paper Alignment:

Make sure the paper in the tray is properly aligned. The paper should fit tightly against the sides and be flat.

 

Check Duplex Settings:

Go to the printer settings and make sure duplex (two-sided printing) is turned on.

Try printing a test duplex page directly from the printer to see if the problem is with the printer or computer.

 

Reset the printer:

Turn off the printer, hold down the Cancel and Resume buttons, then turn the printer back on. This resets it and can help clear glitches.

 

Reinstall Driver and Update Firmware:

Even if the driver seems fine, try reinstalling it from the HP website. Also, check for any available firmware updates for your printer.

 

Also, refer to this guide: HP Printers - An 'Out of Paper' error displays, printer does not pick paper | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: printer offline error message

April 5, 2025, 10:40 am
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@MurrayK2, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I can help with that! Here are some steps you can try to resolve the "printer offline" error for your HP OfficeJet Pro 6978:

Restart Devices: Turn off your printer and disconnect it from the power supply. Restart your computer or mobile device and your internet router. Then, turn the printer back on and try to print again.

Check Network Connection: Ensure that both your printer and the device you are printing from are connected to the same Wi-Fi network. The printer's wireless light should be solid blue, indicating it is connected.

Use HP Smart App: Download and open the HP Smart app on your computer or mobile device. Use the "Diagnose & Fix" tool within the app to automatically resolve any issues.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This tool can automatically detect and fix various printing issues.

Check Printer Settings: On your computer, go to the printer settings and ensure that the "Use Printer Offline" option is not selected. 

 

You may refer to this link -HP Printer Offline Issues - How to Fix | HP® Support

HP printer is offline or unavailable | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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Re: Printer failure message. I have done everything recommended

April 5, 2025, 10:42 am
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Hi @W-M1,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

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Re: Error code F0.01.01.02 and failure to recognize serial number on brand new printer

April 5, 2025, 10:49 am
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@SC191, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Error code F0.01.01.02 on your HP Envy 6555e printer typically indicates an internal firmware error. Here are some steps you can take to resolve this error:

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Wait for 60 seconds and connect the power cord back in.
  5. Turn on the printer.

Factory Reset Printer: Restore factory defaults on your HP printer | HP® Support

  • Restore your printer to factory defaults using the Embedded Web Server (EWS):
    • Open the EWS using the printer's IP address.
    • On the EWS home page, click the Settings or System tab.
    • Restore the printer to factory defaults.

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reference: Text messages and numerical error codes | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: help with printer code

April 5, 2025, 11:05 am
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Hi @NikkiB16,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Restart the Printer:

  • Turn the printer off and disconnect the power cord.
  • Wait for about 30 seconds.
  • Reconnect the power cord and turn the printer on.

Check for Paper Jams:

  • Open all accessible areas where paper travels through the printer.
  • Make sure there is no paper jam or debris.

Check Ink Cartridges:

  • Open the ink cartridge access door.
  • Ensure that the ink cartridges are properly installed and there is no obstruction.
  • Remove and reinsert the cartridges if necessary.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

 

Restore Printer to Factory Defaults:

 Refer to the steps on this link to restore factory defaults.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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