Hi @Sandra4436,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your subscription!

We're thrilled to have the opportunity to assist you and provide a solution.

Please Refer to this link: Click Here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

@AH148,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer’s photo tray might be misaligned or obstructed. The clunking noise could indicate that the tray is struggling to move properly. Kindly follow the below steps;

1. Check for Obstructions

Remove any paper from the photo tray.

Inspect the tray and rollers for any stuck paper, debris, or misaligned parts.

2. Reseat the Photo Tray

Pull out the photo tray completely, then gently push it back in until it clicks into place.

Ensure it's not positioned too far in or out, as this can cause errors.

3. Reset the Printer

Turn off the printer and unplug it for 60 seconds.

Plug it back in and turn it on to see if the issue resolves.

4. Update Firmware & Drivers

Make sure your printer’s firmware is up to date. You can check for updates via the HP Smart app or HP’s website.

5. Test with Different Paper

If using thicker photo paper, try regular photo paper to see if the issue persists.

Adjust paper guides so they aren’t too tight against the paper.

6. Check the Printer Sensors & Rollers

Wipe any dust or debris from the paper feed rollers using a lint-free cloth slightly dampened with water.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

@Susan1996,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's perform the power drain on the printer:

1> With the printer turned on, disconnect the power cord from the back of the printer and the wall outlet.

2> Press and hold the power button on the printer for 20 seconds.

3> Wait for 60 seconds and connect the power cord back in.

4> This should reset the printer.

a> Check/Wipe Cartridge Contacts:

The "Cartridge Problem" message may be caused by dirt or damage to the gold contacts on the cartridge.

Remove the cartridge and wipe the contacts with a non-fibrous tissue.

If no dirt is visible, use alcohol-based cleaning solution or cartridge flush to remove stubborn marks.

b> Wipe Contacts Inside the Printer:

If the cartridge contacts are clean, the contacts inside the printer may be dirty.

If you can see these contacts, clean them with the same method as before.

Be careful not to leave any tissue scraps inside the printer.

We can update the firmware for the printer, it can be done either on the HP Smart app or on the printer's control panel.

Please refer to the 1st and 2nd section (Plus signs) on the link below:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

Thanks for the reply. The whole issue here is I didn't sign up for insta ink.  I signed up an HP account w/app to register warranty and receive the "free" ink w/code they provided as a thank you. No where on the instructions to do this did it say I was signing up with insta ink or that cartridges would stop working. This is why I was completely taken aback when it happened. In my opinion this is deception on HP part and now my printer is dead on the water unless I agree to sign up for a subscription that I do not want.

Hi @jjam 

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

Hi @KatLew,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The E3 error code on your HP ENVY Pro 6455 All-in-One printer indicates a carriage jam, but you've mentioned that there doesn't seem to be an obstruction. Here are some additional steps you might try to resolve the issue:

Restart Printer:

• Power off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait for about 10 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Power on the printer and check if the error persists.

Manual Cartridge Carrier Movement:

• Open the cartridge access door.
• Gently push the cartridge carrier to one side of the printer to check if it slides freely. Even if it can be moved easily, ensure there are no fine debris obstructing its path.

Check for Paper and Other Obstructions:

• Check for and remove any loose paper or debris inside the printer that might be causing the jam.

Clean Printer:

• Use a lint-free cloth dampened with water to clean the interior surfaces of the printer such as the carriage path.
• Ensure that you don't make use of alcohol or any other solvents.

Resetting Printer to Factory Settings:

If the issue still persists, refer to the steps on this link to restore factory defaults.

Updating Firmware:

Kindly refer to this link to update your printer firmware.

Reinstalling Cartridges:

• Remove the ink cartridges and reinstall them carefully.
• Make sure they snap into place securely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hi @Phil354,

Welcome to HP Support Community!  

We need to perform a regional reset on the printer to resolve this issue.  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hp7740 went into a restless Verify mode and stuck no matter what I do (left unplugged over night +++). Reaidng the forums it a regular occurrence.Read a post regarding similar issues and it appears the  solution is specific to users - don’t know where the link is!! Anyone faced similar problems as this is very frustrating and jeopardising our process and work flow. Most upset with HP. 

8600 says printer problem with magenta cartridge, I replaced, same problem, I replace with another new cartridge, same problem

My printer stopped printing about 2 weeks ago.  I had a paper issue in which I had to pull several pages out of the printer; however the printer continued to print after that. More recently the printer would not print.  I suspected the WiFi and confirmed the printer was connected.  I suspected paper and assured the paper was properly loaded.  Randomly, I was able to print one sample page in black ink only.  I suspected the color ink may be too low and I replace the color ink. Now, I can't even print the black only sample page. Please share thoughts on further trouble-shooting.

Thanks.

I have a HP Officejet Pro 7740 printer.  It was working fine until yesterday.  When I send a print job, I hear the printer making the sounds like it is trying to print, then I get a (Paper Problems) error message, and I can either (X) out or select O.K.  Please help!  I have tried unplugging, waited over 3 minutes and plugging it back up and I still get the same error message.

@Kat588, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The E0 error on your HP DeskJet 4152e usually indicates a cartridge issue or a general printer error. Try these steps to fix it:

Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on.

Check and Reinsert the Cartridges

• Open the cartridge door and remove both ink cartridges.
• Inspect them for any damaged or missing contacts.
• Wipe the electrical contacts (gold-colored) gently with a lint-free cloth.
• Reinsert the cartridges firmly into their slots.
• Close the cartridge door and check if the error clears.

Perform a Hard Reset

• With the printer turned on, disconnect the power cable from the back.
• Wait 2-3 minutes.
• Reconnect the power cable and turn on the printer.

Use Original HP Cartridges

• Ensure you are using genuine HP 67 or HP 67XL ink cartridges.
• If you're using Instant Ink cartridges, ensure your subscription is active.

Check for Paper Jams

• Open the paper tray and cartridge access area.
• Remove any stuck paper or debris.

Reset the Printer to Factory Defaults

If the error persists:

1. Press and hold the Wireless& Cancel (X) buttons together for 5-10 seconds until the power light blinks.
2. Release and wait for the printer to restart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

@Ash1238, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "EO" error on your HP ENVY 6020e printer indicates that it is expecting setup cartridges for the initial installation. Unfortunately, HP printers enrolled in HP+ or Instant Ink require setup cartridges for first-time activation. Since you didn’t receive them, the printer won’t accept standard replacement cartridges yet.

Here’s what you can do:

Check if Your Printer is Enrolled in HP+

Your printer model (HP ENVY 6020e) is likely part of HP+, which requires setup cartridges. Check if it has HP+ enabled:

• Look for an HP+ sticker on the box or in the printer manual.
• If HP+ was activated during setup, you must use HP setup cartridges first before switching to regular ones.

Try Bypassing Setup Mode 

If your printer is not enrolled in HP+, you may try:

1. Reset the printer
   • Unplug the power cord for 5 minutes, then plug it back in.
2. Reinstall the printer software
   • Download and install HP Smart from HP website.
3. Check if your cartridges are compatible
   • Ensure you purchased the correct cartridges (HP 305/HP 67/HP 123, depending on region).

If these steps don't help then you will have to contact the regional support for further assistance - Contact Official HP® Support - United Kingdom | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

My HP Cartridge is brand new and I probably only printed 10 pages at most and I still have a low level.

I tried all the suggestions and it still indicates low level.

I can't return the cartridge to Amazon because I'm just over 30 days. I don't know what to do. I have never had a problem in all the years replacing a cartridge. I spent $50 on the cartridge so I'm hoping you can help me

@Gemma_2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check for Error Messages

Does the printer display a specific error code or message?

If so, let me know what it says.

2. Restart Everything

Turn off the printer, unplug it from power for 60 seconds, and then plug it back in.

Restart your computer.

If using Wi-Fi, restart your router as well.

3. Check Ink Levels & Paper

Make sure there's enough ink in the cartridges.

Ensure you're using the correct paper type and it's loaded properly.

4. Run HP Print and Scan Doctor

Download and run HP Print and Scan Doctor to detect and fix any issues.

5. Reinstall Printer Drivers

Uninstall the printer from your computer.

Download and install the latest drivers from HP's official site.

6. Check Print Settings

Go to Printer Preferences and ensure:

The correct paper size is selected.

Print quality is set to normal or best.

No page scaling or shrink-to-fit settings are enabled.

7. Try Printing a Test Page

From the printer control panel, print a test page.

Does it print correctly?

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

@Gabriela-M, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your cartridge or account issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're getting a "Cartridge or Account Issue" message on your HP printer. No worries—I’ll help you sort this out!

This error usually pops up due to one of these reasons:

✔ You're using Instant Ink subscription cartridges, but your subscription is inactive. (These cartridges only work with an active subscription.)
✔ Your printer is part of the HP+ program, which means it needs Original HP cartridges to function.

Here’s what you can do:

Check your HP account:

Log in to hpsmart.com or hpsmart.com/admin to see if your Instant Ink subscription is active.

Verify your cartridges:

If you’re using Instant Ink cartridges, but your subscription is paused/canceled, you’ll need to reactivate it or switch to standard HP cartridges.

If your printer is HP+, make sure you’re using Original HP cartridges (not refilled or third-party ones).

Restart your printer:

Power off your printer, unplug it for about 60 seconds, then plug it back in and restart it.

If you’re still stuck, let me know what cartridges you’re using and whether you have an Instant Ink subscription—I’d be happy to guide you further! 😊

Looking forward to your update!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@369852, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP LaserJet M140we has hit an account-related issue. 

Why This Happened

1. HP+ Requirement– HP+ printers need to be connected to an HP account and the internet. If there is a problem with account verification, the printer may stop working.
2. Firmware Enforcement– Some HP+ printers refuse to print if they detect an account problem or no internet connection.

Possible Fixes

Since you've already tried most troubleshooting steps, you can try:

• Check your HP account settings at HP Smart and see if the printer is still linked.
• Reset the printer to factory defaults, then try setting it up again without logging into HP Smart (though HP+ may force you to).
• Try using a generic driver instead of HP Smart to print. Official HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

@Bergfex01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Power Reset:

Turn off the printer.

Unplug it from the power source and wait for 2-3 minutes.

Plug it back in and turn it on.

Check for Paper Jams or Obstructions:

Open the printer and inspect for any stuck paper or debris.

Reset the Printhead (if applicable):

Remove the ink cartridges.

If the printhead is removable, take it out and reseat it.

Reinstall the ink cartridges and restart the printer.

Update Firmware:

If possible, update the printer’s firmware via HP’s official website.

Factory Reset:

If the issue persists, perform a factory reset via the printer’s settings menu.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

Hi @MMH9182,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Turn Off and Disconnect:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds and then reconnect the power cord.
• Turn on the printer and check if the error persists.

Remove and Reinstall Print Head:

• Open the printer cover to access the print head.
• Carefully remove the print head assembly from the printer.
  • Ensure the printer is turned on before you attempt to remove the cartridges.
• Check the print head and the contacts inside the printer for any debris or ink buildup. Clean them gently using a lint-free cloth.

Clean Print Head Contacts:

• Use a lint-free cloth dampened with distilled water to gently wipe the copper-colored contacts on the print head and the corresponding contacts inside the printer.
• Ensure that the contacts are clean and dry before reinserting the print head.

Reinstall Ink Cartridges:

• Carefully reinstall the ink cartridges into the print head.
• Ensure each cartridge snaps into place securely.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Perform a Hard Reset:

• Turn off the printer, disconnect the power cord, and wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Test Print:

• Perform a test print to check if the printer is functioning correctly without displaying the error.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

@rkrstar6025, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The blinking blue light on your HP Envy 6110e printer's Wi-Fi button usually indicates a wireless connection issue. Here are the common reasons and solutions:

🔹Possible Causes & Fixes:

1️⃣Printer is Not Connected to Wi-Fi

• The blinking means your printer isn't connected to your Wi-Fi network.
• Try reconnecting:
  • Press and hold the Wireless button (📶) on the printer for 5 seconds until it starts blinking faster.
  • On your phone or PC, open the HP Smart app and follow the Wi-Fi setup instructions.

2️⃣Router or Network Issues

• Restart your Wi-Fi router by turning it off for 10 seconds, then turn it back on.
• Move the printer closer to the router to improve signal strength.

3️⃣Wi-Fi Direct is On Instead of Normal Wi-Fi

• If your printer is in Wi-Fi Direct mode, it won’t connect normally.
• Press the Wi-Fi Direct button (📶) on the printer until the light turns off.
• Try reconnecting using HP Smart.

4️⃣Printer Needs a Restart

• Power off the printer, unplug it for 60 seconds, then plug it back in and restart.

5️⃣Factory Reset (Last Resort)

• If nothing works, reset the printer:
  • Press and hold the Wi-Fi and Cancel (X) buttons together for 10 seconds until the printer restarts.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support