Quantcast
Channel: All Printing Errors or Lights & Stuck Print Jobs posts
Viewing all 320370 articles
Browse latest View live
↧

Re: Error Message "tray is open" on HP envy 6020E

March 24, 2025, 11:08 am
$
0
0

Hi @Grandma1967,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

The "Tray is Open" error may occur after a paper jam, even if you have cleared the jam and reset the printer. Follow these steps to troubleshoot and resolve the issue:

Check the Tray Position:

  • Ensure that the tray is properly closed and seated. Pull out the tray and then push it back in firmly.

Inspect for Objects:

  • Inspect the paper tray area for any foreign objects or remaining pieces of paper that might be causing the error.

Reset the Printer:

  • Sometimes, a simple reset can clear such errors. Follow these steps to reset your HP printer:
    • Turn off the printer, then disconnect the power cord.
    • Wait for 60 seconds before reconnecting the power cord.
    • Turn the printer back on and check if the error message is cleared.

Checking for False Jam:

  • Follow the steps in the HP provided document to ensure you have properly cleared all areas of potential paper jam.
  • Paper Jam Error

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

↧
Search

Hp printer prints half a page on and off

March 24, 2025, 11:18 am
$
0
0

Hi all.

 

i just bought another useless HP Printer and it is already printing half a page. it’s a HP Envy 6120e printer

 

i have tried cleaning the cartridges, and using the clear smears tools, taking the wires out but still getting the same problem.

 

thanks

↧
↧

Re: Hp printer prints half a page on and off

March 24, 2025, 11:20 am
$
0
0

What half top-bottom or left-right? What printer model you are referring to?

↧

Re: Hp printer prints half a page on and off

March 24, 2025, 11:21 am
$
0
0

it’s a HP Envy 6120e printer

it is always the bottom half not printing.

↧

Re: Hp printer prints half a page on and off

March 24, 2025, 11:25 am
↧
↧

Re: Hp printer prints half a page on and off

March 24, 2025, 11:28 am
↧

Re: Hp printer prints half a page on and off

March 24, 2025, 11:29 am
$
0
0

If you just bought it return it.

↧

Re: Printer failure

March 24, 2025, 11:32 am
$
0
0

Thank you for response @DonCheech. 

Since you've tried all the steps, including a factory reset, and the printer still refuses to accept the new HP cartridge, it's possible that:

  1. The printhead has retained an error state from the off-brand cartridge.
  2. The HP cartridge's chip is not being recognized properly.
  3. There's firmware corruption or hardware failure in the ink system.

Final Steps to Try:

1️⃣ Force Firmware Update via USB

If the printer is grayed out in the update tool, try updating via a direct USB connection instead of Wi-Fi:

  • Download the firmware update from HP’s website.
  • Connect the printer directly to your PC via USB (not over Wi-Fi).
  • Restart the update tool and check if the printer is selectable.

2️⃣ Remove & Reseat the Printhead (If Detachable)

If your OfficeJet Pro 8610 has a removable printhead:

  • Remove all ink cartridges.
  • Lift the latch and carefully remove the printhead.
  • Wipe the copper contacts with a damp lint-free cloth.
  • Reinsert the printhead and lock it in place.
  • Reinstall the ink cartridges and power the printer back on.

3️⃣ Use HP’s "Single Cartridge Mode" Trick

  • Remove all cartridges and close the door.
  • Restart the printer and let it detect "Cartridges Missing".
  • Insert only the black cartridge first and see if the printer recognizes it.
  • Then insert the cyan cartridge separately and check for changes.

4️⃣ Replace the Cyan Cartridge (Possible Chip Failure)

  • Even though it's an HP cartridge, there is a chance the chip is faulty or was locked out due to the previous off-brand ink.
  • If possible, return it for a replacement or try another HP cyan cartridge.

At this point, if none of the above works, it’s likely a hardware-level failure in the ink system, and repair or printhead replacement may be the only solution. 

 

I hope this helps!

 

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

 

Take care and have a great day.

 

Max3Aj

HP Support

↧
Search

Re: ERROR CODE FIX

March 24, 2025, 11:35 am
$
0
0

@srarodriguezlan,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code EBS00P0013 on your HP LaserJet M110we printer usually indicates a setup or firmware-related issue. Try these steps to resolve it:

 

1. Reset the Printer

Remove the toner cartridge.

Unplug the power cord from both the printer and the wall outlet.

Press and hold the power button for 15 seconds, then release it.

Wait for 30 seconds before plugging the power cord back in.

Reinsert the toner cartridge and turn the printer back on.

 

2. Update the Printer Firmware

Go to the HP Software and Driver Downloads page.

Enter your printer model (HP LaserJet M110we) and download the latest firmware update.

Follow the on-screen instructions to install the update.

 

3. Reinstall the Printer Software

Uninstall the current HP Smart App or printer drivers from your computer.

Restart your computer.

Download and install the latest version of the HP Smart App or drivers from HP's website.

 

4. Check Network Connection

Ensure your printer is properly connected to Wi-Fi.

If you experience issues, try reconnecting the printer to the network using the HP Smart App.

For troubleshooting, consider temporarily connecting the printer using a USB cable.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Asfiya03

HP Support

↧
↧

Re: Officejet 6978 0x6100004a error

March 24, 2025, 11:42 am
$
0
0

Hi @RyanGaik,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Power Cycle the Printer

Turn Off the Printer:

  • Press the power button to turn off the printer.
  • Disconnect the power cord from the back of the printer and the power source.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the power source and the printer.
  • Turn the printer back on and check if the error is cleared.

Check for Paper and Obstructions

  • Open the ink cartridge access door.
  • Remove the ink cartridges.
  • Check for any paper pieces or foreign objects inside the printer. Make sure there are no obstructions in the paper path or printhead area.
  • Gently move the printhead carriage to the left and right to ensure it moves freely.
  • If your printer has a rear access door, open it to look for obstructions or paper jams. Remove any debris you find.
  • Reinstall the ink cartridges and close the ink cartridge access door.

Clean the Printhead

  • Open the printer and remove the ink cartridges.
  • Carefully lift the printhead latch and remove the printhead.
  • Using a lint-free cloth moistened with distilled water, clean the electrical contacts on the printhead and inside the printer carriage.
  • Allow the contacts to dry completely.
  • Place the printhead back into the printer.
  • Secure the printhead latch and reinstall the ink cartridges.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Perform a Hard Reset

  • Turn off the printer.
  • Hold down the power button for about 15 seconds to reset any residual power.
  • Release the power button and turn the printer back on.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

↧

Re: Error Message "tray is open" on HP envy 6020E

March 24, 2025, 12:09 pm
$
0
0

Found the problem to tray open error message. One of the clips under the tray is broken(white clip). I need to order a new tray but can’t find it on the hp site. When I look it says the tray isn’t available yet. 

↧

Re: I get a message "copy does not support statement (5.5x8.5in.) Load supported paper. can't

March 24, 2025, 12:15 pm
$
0
0

Hi @Wendy407,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Load Supported Paper Size:

  • Ensure you have loaded a supported paper size, such as 8.5x11 inches (letter size), into the input tray.
  • Adjust the paper width guides to fit snugly against the loaded paper.

Check Printer Settings:

  • On the printer's control panel, go to Settings or Setup.
  • Navigate to Copy Settings.
  • Confirm that the paper size is set correctly to 8.5x11 inches or the appropriate size you are using.

Reset Printer Defaults:

  • Sometimes, resetting the printer settings to default may help resolve configuration issues.
  • Go to Settings > Printer Maintenance > Restore Defaults.
  • Follow the prompts to restore the printer to its factory settings.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Use HP Smart App:

  • Download the HP Smart app from the Google Play Store or Apple App Store.
  • Use the app to verify and configure the paper size settings.
  • Ensure the copy settings in the app match the paper loaded in the printer.

Check Copy Settings:

  • On the printer's control panel, select Copy.
  • Press Settings or Copy Settings.
  • Verify the paper size is set correctly to the size of paper loaded in the tray (e.g., 8.5x11 inches).

Test Copying

Perform a Test Copy:

  • Load a document on the scanner bed or ADF (Automatic Document Feeder).
  • Ensure the document size matches the paper in the tray.
  • Start a copy and check if the error persists.

Perform a Hard Reset:

  • Turn off the printer and unplug it from the power source.
  • Wait for about one minute and then plug the printer back in.
  • Turn the printer on and try to copy again.

Following these steps should help resolve the issue with the copy size error on your HP OfficeJet Pro 6978 and ensure documents are copied at the correct size.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

↧

Message on printer-Supply system problem

March 24, 2025, 12:47 pm
$
0
0

Printing error message-System Supply Problem. Already rebooted system, changed out all ink cartridges and still saying Magenta cartridge is empty 

↧
↧

Why does error show alertID 8048

March 24, 2025, 12:57 pm
$
0
0

My hp envy printer has just hp ink cartridges added and now says AlertID 8048 sms configuration not found and won't print copies 

Why is this happening and how to fix asap please

↧

Printer Failure

March 24, 2025, 1:04 pm
$
0
0

Hello, I have a HP Officejet Pro 8620. It worked fine until yesterday when a printer error came up.

It says: 

There is a problem with the printer or inc system.  Turn printer off, then on.  If the problem persists contact HP.

 

There is no number. When we restart it no change.

 

Please help!

 

Thank you.

Erin

↧
Search

Re: Printer Failure

March 24, 2025, 1:05 pm
$
0
0

Also, it has brand new inc cartridges.  Should be ok on that front.

↧

Re: Printer Failure

March 24, 2025, 1:08 pm
↧
↧

code B801FE66

March 24, 2025, 1:16 pm
$
0
0

My HP printer 9015e screen just turned bright blue with code B801FE66 and all the little icons on bottom of printer screen are flashing.  I tried to turn off computer but it won't turn off.

↧

error E 0

March 24, 2025, 1:22 pm
$
0
0

Great here we go again with the typing and trying again. Today, ladies and gentlemen, we are working with a HP  ENVY 6455 All-In-One. Today this device has become the bne of my existence and is creating tormenting little printer spawn mems on the net. Now seriously I have read the other threads that contain an E 0 error and the slightly apply however I have tried all of the steps is not more with some exception the printer is currently not installed on my machine or network so I can not run a full diagnostic on it yet alone install it due to the E 0 error.  It is an inherited machine from when my fayher passes and my mother got a new all-in-one.

Here are the facts have genuine  and correct HP ink cartridges. They are not loose in connection and both connections (printer and cartridge) have been cleaned. Paperjam has been searched fpr, not found but cleared. Error has been limited to the color cartridge only.  Both cartridges have been replaced with new cartridges. Machine is currently unplugged and before todays attempted install has been unplugged for 3 months without error.

Troubleshooting steps have been followed.

Please advise.

 

Frustr8Dad

↧

Hpdeskjet 4100 no WiFi connection

March 24, 2025, 1:28 pm
$
0
0

Hpdeskjet4100 - out of the blue it won’t connect to WiFi. Help desk no help either

↧
Viewing all 320370 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>