HP 7740 totally dead. No touch screen. Only three lights on which do not respond to being pressed. No response to open door for printer cartridges.  Everything was just fine yesterday. No updates, no changes of any kind. Help!

@McBur, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP printer is displaying a Printhead Problem error that won’t clear, try the following troubleshooting steps:

Restart the Printer

Turn off the printer and unplug it from the power source.

Wait for 2-3 minutes and then plug it back in.

Turn the printer back on and check if the error persists.

Reseat the Printhead (If Removable)

Open the printer cover and remove the ink cartridges.

If the printhead is removable, carefully lift it out and then reinsert it.

Reinstall the ink cartridges and close the printer cover.

Clean the Printhead

If your printer allows printhead cleaning, use the printer’s built-in cleaning cycle from the Printer Maintenance menu.

If the printhead is removable, clean the electrical contacts gently with a lint-free cloth and distilled water (avoid touching the nozzles).

 Check Ink Cartridges

Ensure that the ink cartridges are genuine HP cartridges.

Remove and reinstall them securely.

If the error started after replacing cartridges, try using another set.

Update the Printer Firmware

Go to HP support website and check for any available firmware updates.

Install the update and restart the printer.

Reset the Printer

Unplug the printer while it is ON.

Press and hold the Power button for 30 seconds.

Plug the printer back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

I have a 2755e inkjet hp printer . I recently replaced the ink cartridges both i get small e flashing Large 0 flashing and NO print. Color ink NEW Black ink New from amazon. I also put in ORIGINAL cartigages 

@ForcedScreenNam, Thank you for your response. 

I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

I hope this helps! Keep me posted. 

Max3Aj

HP Support 

@Hima565, Thanks for the update! It looks like the issue is related to how the printer handles different paper types. Here’s what I suggest to get the correct print size while maintaining high photo quality:

Change Scaling to "Actual Size" or "Custom"

• Right now, your Scaling is set to "Shrink to fit".
• Try changing it to "Actual Size" or manually setting a Custom Scale (100%).

Steps:

1. Open Print Settings.
2. Under Scaling, select "Actual Size" instead of "Shrink to Fit".
3. If there's no "Actual Size" option, set Custom Scale = 100%.
4. Print and check if the size issue is fixed.

Use "HP Photo Paper" Instead of "Glossy Paper"

• If you're using third-party glossy photo paper, the printer might be misinterpreting the paper thickness.
• Try selecting "HP Photo Papers" instead of generic "Glossy Paper".

Manually Set Print Margins (If Available)

• If borderless printing expands the image too much, check if there's a Margin or Expansion setting in the Advanced Options.
• If possible, reduce image expansion to prevent cropping.

Print Using a Different Software

If the issue continues, try printing from another app like: ✅HP Smart
✅Microsoft Photos
✅Adobe Photoshop or IrfanView (For more control)

These apps sometimes handle paper types and scaling better than the default print dialog.

Print in "Plain Paper" Mode for Glossy Paper (As a Workaround)

Since printing in Plain Paper mode gives the correct size, but lower quality, you can:

1. Set Paper Type = Plain Paper even when using Glossy.
2. Increase Print Quality to Best or Maximum.
3. See if the print quality improves.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

Hi @SteveB410 

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

Hi @vicli 

Thanks for letting us help you out! 

 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Hawks_Eye

@Larry652, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Deskjet 2623! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To troubleshoot your issue, please follow these steps from this link.   

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@Vignesh051, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding paper jam issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Before arranging a service engineer, let’s try a few troubleshooting steps that might resolve the issue quickly.

Try These Steps:

Power Off & Inspect: Turn off the printer and unplug it for safety. Open the paper tray and output area to check for any jammed paper.

Gently Remove Paper: If you find any stuck paper, pull it out slowly in the direction of the paper path. Avoid tearing it.

Check Rollers: If the paper is stuck deep inside, check the rollers for any debris or damage. Wipe them with a lint-free cloth if needed.

Reset the Printer: Plug it back in, turn it on, and try printing again.

A Few Questions to Pinpoint the Issue:

Is the paper jamming in a specific spot, like the input tray or inside the printer?

Are you using the recommended paper type and size for your printer model?

Have you recently replaced or adjusted any parts like the paper tray or rollers?

Also, which HP Unit are you using?

Let me know what you find! If the issue persists, I’ll guide you on the next steps, including arranging a service if needed.

Looking forward to your update!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

Hi @Fletchs,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Driver

Ensure that your printer driver is up to date. While you believe it is currently at version 3.0, it is good to double-check and ensure the driver is the latest version.

1. Visit HP Customer Support: Go to the HP Customer Support - Software and Driver Downloads page.
2. Select Printer Model: Enter "HP OfficeJet 6950" and select your printer model.
3. Download Latest Driver: Check for the latest available driver for macOS and download it.

Check Print Settings

Verify that the print settings on your Mac are correctly configured.

1. Print Dialog Box: When printing, click on "File" then "Print" from the application you are using.
2. Settings: Make sure you have selected the correct paper size, orientation, and print quality settings.

Perform a Printer Reset

Sometimes resetting the printer can help resolve unexpected printing issues.

1. Turn Off Printer: Turn off the printer and unplug it from the power source.
2. Wait: Wait for about one minute.
3. Reconnect: Plug the printer back in and turn it on.

Try Printing a Different Document

Check if the issue persists with different types of documents.

1. Print Test Page: Print a test page or a different document to see if the issue is consistent across all print jobs.

Clean Ink Cartridges and Printhead

Ensure the ink cartridges and printhead are clean and functioning properly.

1. Access Printer Settings:
   • Open the HP OfficeJet 6950 printer software on your Mac.
   • Find and run maintenance options for cleaning the printhead and aligning the cartridges.

let me know if the issue persists.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

@Lbell70, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP A640! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since this is an older printer, the issue might be related to outdated drivers or firmware. Here are a few things to try:

Check for Driver Updates

HP officially stopped updating drivers for some older models, but you can still try downloading the latest available version from HP support website.

Try a Different Connection Method

If you're using a USB connection, try a different port or cable.

If you’re printing wirelessly, reconnect the printer to your network and check if the issue persists.

Check for Firmware Updates

Some older HP printers had firmware updates that fixed bugs like this. If your printer has a firmware update option in its settings, try updating from there.

Print from Another Format

If you're printing images, try saving them in a different format (JPEG instead of PNG, for example) and see if the issue continues.

Reset the Printer

A factory reset could help clear out any old settings that might be causing issues. You can usually find this option in the printer’s menu under "Setup" > "Reset Settings."

Let me know if any of these steps help, or if you need more details! Happy to troubleshoot further. 😊 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

Hi @RJW1224,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Printer Connection

Ensure that your printer is properly connected to your computer and network.

1. USB Connection: If connected via USB, ensure the USB cable is securely plugged into both the printer and the computer.
2. Wireless Connection: If using a wireless connection, make sure the printer is connected to the correct Wi-Fi network:
   • Open the printer’s control panel.
   • Navigate to the wireless settings to verify the Wi-Fi connection.

Restart Printer and Computer

A simple restart can often clear errors.

1. Turn Off Printer: Turn off the HP DeskJet 4100 printer.
2. Restart Computer: Restart your computer.
3. Turn On Printer: Turn the printer back on and wait for it to indicate it is ready.

Update Printer Driver

Make sure your printer driver is up to date.

1. Visit HP Customer Support: Go to the HP Customer Support - Software and Driver Downloads page.
2. Select Printer Model: Enter "HP DeskJet 4100" and select your printer model.
3. Download Latest Driver: Download and install the latest printer driver for your operating system.

Set Printer as Default

Ensure that the HP DeskJet 4100 is set as the default printer on your computer.

1. Open Printer Settings: On your computer, navigate to the printer settings.
   • Windows: Go to Control Panel > Devices and Printers.
   • Mac: Go to System Preferences > Printers & Scanners.
2. Set as Default: Right-click on HP DeskJet 4100 (Windows) or Control-click (Mac) and select "Set as default printer."

Clear Print Queue

Sometimes jobs stuck in the print queue can cause errors.

1. Open Print Queue:
   • Windows: Control Panel > Devices and Printers > Select HP DeskJet 4100 > Open Print Queue.
   • Mac: System Preferences > Printers & Scanners > Select HP DeskJet 4100 > Open Print Queue.
2. Cancel All Jobs: In the print queue window, cancel all pending print jobs.

Run Printer Troubleshooter

Use the built-in troubleshooting tools to diagnose and fix problems.

1. Windows:
   • Go to Settings > Update & Security > Troubleshoot.
   • Select Printer and run the troubleshooter.
2. Mac:
   • Go to System Preferences > Printers & Scanners.
   • Control-click on HP DeskJet 4100 and select "Reset printing system."

Check for Firmware Updates

Ensure your printer firmware is up to date.

1. HP Customer Support: Visit HP Software and Driver Downloads and check if there are any firmware updates available.
2. Install Firmware: Follow the instructions to download and install the firmware update.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hi @Maggotface,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP Envy 5540 isn't printing and displays error code OXB88889E4, try clearing the printer queue, restarting both the printer and computer, and checking for paper jams or obstructions. 

1. Clear the Printer Queue:

• Go to your computer's printer settings and find the printer queue.
• Cancel any pending print jobs. 

2. Restart the Printer and Computer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.
• Restart your computer. 

Let me know if it helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hi @RJW1224,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Printer Connection

Ensure that your printer is properly connected to your computer and network.

1. USB Connection: If connected via USB, ensure the USB cable is securely plugged into both the printer and the computer.
2. Wireless Connection: If using a wireless connection, make sure the printer is connected to the correct Wi-Fi network:
   • Open the printer’s control panel.
   • Navigate to the wireless settings to verify the Wi-Fi connection.

Restart Printer and Computer

A simple restart can often clear errors.

1. Turn Off Printer: Turn off the HP DeskJet 4100 printer.
2. Restart Computer: Restart your computer.
3. Turn On Printer: Turn the printer back on and wait for it to indicate it is ready.

Update Printer Driver

Make sure your printer driver is up to date.

1. Visit HP Customer Support: Go to the HP Customer Support - Software and Driver Downloads page.
2. Select Printer Model: Enter "HP DeskJet 4100" and select your printer model.
3. Download Latest Driver: Download and install the latest printer driver for your operating system.

Set Printer as Default

Ensure that the HP DeskJet 4100 is set as the default printer on your computer.

1. Open Printer Settings: On your computer, navigate to the printer settings.
   • Windows: Go to Control Panel > Devices and Printers.
   • Mac: Go to System Preferences > Printers & Scanners.
2. Set as Default: Right-click on HP DeskJet 4100 (Windows) or Control-click (Mac) and select "Set as default printer."

Clear Print Queue

Sometimes jobs stuck in the print queue can cause errors.

1. Open Print Queue:
   • Windows: Control Panel > Devices and Printers > Select HP DeskJet 4100 > Open Print Queue.
   • Mac: System Preferences > Printers & Scanners > Select HP DeskJet 4100 > Open Print Queue.
2. Cancel All Jobs: In the print queue window, cancel all pending print jobs.

Kindly refer to this link to update your printer firmware.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hi @brucefrohlich,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The error code 61:08.2 you are experiencing indicates a memory overflow error. Here are several steps to troubleshoot and resolve this issue:

Clear the Print Queue: Ensure that the print queue is clear before starting a new print job. Sometimes, leftover data in the print queue can cause memory overflow.

Check Print File Size: Ensure that the print files you are sending to the printer are not excessively large. Large files can cause the printer’s memory to overflow.

Reduce Print File Complexity: If possible, simplify the print file by reducing the resolution or complexity. This will help in decreasing the amount of memory required for the print job.

Upgrade Printer Memory: If you frequently print large and complex files, consider upgrading the printer’s memory. Check the printer’s manual for compatible memory options.

Restart the Printer: Perform a hard reset on the printer:

• Turn off the printer.
• Disconnect the power cord.
• Wait for about one minute.
• Reconnect the power cord and turn on the printer.

Firmware Update: Kindly refer to this link to update your printer firmware.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I am trying to print some documents but my printer has stopped working an has also printed out a printer report. It states: "A problem has occurred and you will be unable to print. Except for printer reports. Until the issue is resolved. Check your HP account for more information. To learn more, open the HP Smart App or visit [HP website] and sign in to your account." The supply status is normal and the connection strength is excellent. When I check the App, it only says the warranty has expired. What steps can I take next to help resolve the issue?

Hi @A_P_G,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these Troubleshooting Steps:

Restart the Printer:

• Turn off the printer.
• Unplug the power cord, wait for about one minute, and then plug it back in.
• Turn on the printer and check if the issue persists.

Check Toner Cartridges:

• Open the toner cartridge compartment.
• Remove and reinsert the toner cartridges to ensure they are properly seated.
• Inspect for any protective strips that might be still attached and remove them if necessary.

Check Paper Tray:

• Pull out the paper tray.
• Ensure that the paper is loaded correctly and the paper guides are aligned snugly against the paper stack.
• Verify that the paper type and size settings in the printer software match what is loaded in the tray.

Clean Printer Sensors:

• Dust or dirt on the sensors can cause incorrect readings. Clean the sensors inside the printer gently using a lint-free cloth.
• Ensure there is no paper dust or debris that might interfere with the sensors.

Update Printer Firmware:

• Visit the HP Support website to check for the latest firmware updates for your HP LaserJet Pro 320dw.
• Download and install the latest firmware to ensure any software bugs are resolved.

Resetting Printer:

If the issue still persists, refer to the steps on this link to restore factory defaults.

Verify Printer Software Settings:

• Ensure the printer software settings on your computer are correctly configured.
• Check the printer status in the HP Smart app or printer management software to verify that it correctly recognizes the toner levels and paper tray.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Printer HP inkjet 2755e has new ink NOT HP inks will not print window shows E with 0 suspect innk not sure any thoughts?

I have a hp envy 6000 it keep telling me to close tray but the tray is closed

it doesnt work