@Ranji-99, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your E0 error! 

We're thrilled to have the opportunity to assist you and provide a solution.

To troubleshoot your issue, please follow these steps from this link.    

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

@wane3, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!   

We're thrilled to have the opportunity to assist you and provide a solution.    

Try these steps:   

Check for obstructions in the carriage path  

Clear obstructions from the carriage area inside the printer.  

With the printer on, disconnect the power cord from the rear of the printer.  

Open the door to access the carriage inside of the printer.  

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.  

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 

Close the carriage access door.  

Reconnect the power cord to the rear of the printer, and then turn the printer on.  

Hope this helps!  

Take care, and have an amazing day!    

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!    

Regards,   

Hi @Tia60 

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

Hi @mb2501mb 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Printer failures can be frustrating, but let’s see if we can troubleshoot your HP Officejet Pro 8600 and get it back up and running! 

Here are some steps that might help:

1. Restart Your Printer

Turn off the printer and disconnect it from the power source.

Wait for about 60 seconds, then plug it back in and power it on. This can often reset minor issues.

2. Check for Error Messages

If your printer displays an error code or message on the screen, note it down. It can help identify the specific problem.

3. Inspect for Hardware Issues

Open the printer and check for paper jams, stuck cartridges, or any foreign objects.

Remove and reinsert the ink cartridges to ensure they’re seated properly.

4. Perform a Reset

If the printer remains unresponsive, a factory reset may resolve deeper issues. Instructions for resetting can often be found in the printer manual or on HP’s official support website.

5. Update Firmware

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

6. Run the HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Link: https://support.hp.com/in-en/help/printscandoctor

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @TAL222 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're facing several challenges with your new HP Envy 6100e printer, but let’s break them down and tackle each one:

1. Printer Turning Off Randomly

Check Power Settings: Many modern printers have an “Auto-Off” feature to save energy. You can adjust or disable this in the printer settings via the HP Smart app or the Embedded Web Server (EWS).

Power Connection: Ensure the printer is securely plugged into a wall outlet and not a power strip, as voltage fluctuations may cause it to shut off.

Firmware Update: Sometimes, firmware updates resolve such issues, so make sure you’ve installed the latest version.

2. Printing Settings Changing

Default Settings Reset: If the settings keep resetting, it might be a software issue. Open the HP Smart app, navigate to Printer Settings, and set your preferences as default.

Save Settings Properly: After making adjustments, ensure you select "Save as Default" to lock in your desired configurations.

3. Missing Two-Sided Printing Option

Firmware Update Issue: It’s possible the firmware update may have caused this feature to disappear. Visit the HP Support page for your printer and check if there are notes or fixes for this in newer firmware versions.

Check Print Dialog Settings: Sometimes, the two-sided printing option can be controlled directly through the print dialog box in your operating system. Look for an option like “Print on Both Sides” or “Duplex Printing.”

Reinstall the Printer: Try removing and re-adding the printer on your computer, as this can sometimes restore missing features.

4. Printing Only via HP Smart App

Set Your Printer as Default: On your computer, ensure the printer is set as the default device (Settings > Devices > Printers & Scanners).

Driver Conflict: If printing works only through the HP Smart app, there might be a driver issue. Reinstall the printer’s drivers from HP’s official website to resolve this.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @The_World 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It seems like your printer might be receiving and printing unintended network requests, often referred to as "RAW port 9100 jobs" or even spam print jobs. This can happen if the printer is exposed on your network and unintentionally accessible to external sources. 

Here are steps to prevent this and fix the issue:

1. Secure Your Network

Firewall Settings: Ensure that your network firewall blocks access to your printer from external connections. Only trusted devices should be able to send print jobs.

Close Port 9100: Port 9100 is often used for direct printing (RAW printing). If you don’t require this, disable it through your printer's settings or by configuring your router to block traffic on that port.

Go to the printer's settings, either through the HP Smart app or its Embedded Web Server (EWS). Locate the option to disable RAW (Port 9100) printing.

2. Use a Password-Protected Printer Setup

If your printer supports user authentication, enable it so that only authorized users can print.

Check the printer's Embedded Web Server (EWS) settings. You can access it by typing the printer's IP address into a web browser. Look for a section like "Security" and enable a password for administrative access.

3. Disable Unnecessary Features

Turn Off Direct Print Protocols:

Disable protocols like LPD, IPP, and RAW in your printer’s settings unless they are absolutely necessary.

Keep only the ones you use (e.g., AirPrint or HP Smart).

4. Update Firmware

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

5. Enable Private Printing Mode

Some HP printers support features like "Private Printing" or "Secure Printing," where print jobs are stored until a PIN or code is entered on the printer.

6. Restrict Printer’s Access

Assign a Static IP Address to your printer and limit access to it on the network.

Use MAC address filtering in your router to only allow trusted devices to interact with your printer.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Hi @softwaretailor 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer might not be detecting the A5 paper or is set incorrectly for that size. 

Let’s go through some steps to troubleshoot this and get it working:

1. Verify Paper Tray Settings

Ensure you’ve properly adjusted the paper guides in Tray 1 to snugly fit the A5 paper.

Check your printer’s display panel or software settings to confirm that Tray 1 is set to A5 paper. If it’s configured for letter-size paper, it won’t print correctly.

2. Update Print Settings

When sending a print job, manually select the paper size as A5 in the print dialog box on your computer. Ensure that the source tray is set to Tray 1.

3. Check Printer Preferences

Go to the printer settings on your computer:

Windows: Control Panel > Devices and Printers > Right-click your printer > Printing Preferences.

Mac: System Preferences > Printers & Scanners > Select your printer > Options & Supplies.

Verify that A5 is selected as the default paper size for the printer.

4. Update Firmware and Drivers

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

5. Clean the Paper Tray Sensors

Dust or debris on the sensors can prevent the printer from detecting smaller paper sizes like A5. Carefully clean the tray area and paper path using a lint-free cloth.

6. Test Printing from Tray 2

If Tray 1 continues to be problematic, test printing A5 paper from Tray 2:

Load the A5 paper in Tray 2 and adjust the guides.

Manually select Tray 2 and A5 paper size in your print settings.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

@zoellner, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error "The printhead appears to be missing, not detected, or incorrectly installed" along with the code 0xc19a0015 on your HP OfficeJet Pro 8730 printer typically indicates an issue with the printhead. This could be due to an electrical connection problem, ink clogging, or a hardware failure. Here are some steps you can take to resolve it:

Perform a Hard Reset

1. Turn off the printer.
2. Unplug the power cord from the wall outlet and printer.
3. Wait 5–10 minutes.
4. Plug the printer back in directly to a wall outlet (avoid surge protectors).
5. Turn on the printer and check if the error persists.

Check the Printhead Installation

1. Open the printer cover.
2. Remove all ink cartridges.
3. Lift the latch securing the printhead.
4. Take out the printhead and inspect the contacts for any ink buildup or damage.
5. Wipe the printhead’s gold contacts with a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
6. Reseat the printhead firmly.
7. Reinstall ink cartridges and close the cover.
8. Restart the printer.

Update Firmware

If your printer has outdated firmware, it might cause printhead detection issues.

• Visit HP Support and download the latest firmware for your printer.
• Install the update following the instructions.

Try a Different Ink Cartridge

• Sometimes, faulty cartridges can trigger printhead errors. Try replacing the cartridges with new genuine HP ink.

Perform a Semi-Full Reset (Factory Reset)

1. Turn off the printer.
2. Press and hold the Power button and Resume (or Cancel) button together.
3. Hold them for 10-15 seconds until the printer resets.
4. Release the buttons and wait for the printer to restart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

@Rebelhank, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 2332 Deskjet printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your HP 2332 printer shows as offline and won’t print. Don’t worry—I’m here to help you get it back up and running!

Check Connection

• If you're using a USB connection, unplug and reconnect the cable to both the printer and the computer. Try a different USB port if possible.
• If you're using a wireless connection, ensure your printer and computer are on the same Wi-Fi network.

Set the Printer Online

• On your PC, go to Control Panel > Devices and Printers
• Right-click your HP 2332 printer and select "See what’s printing"
• In the new window, click "Printer" (top-left) and uncheck "Use Printer Offline" (if checked).

Restart Everything

• Turn off your printer, unplug it for 30 seconds, then turn it back on.
• Restart your computer and try printing again.

A couple of quick questions to pinpoint the issue:

• How is your printer connected—USB or wireless?
• Did this issue start after a recent Windows update or any changes to your setup?

Let me know what happens after trying these steps, and we’ll go from there! 😊 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

I have an error code.  EBS00P0013. ANYONE KNOW WHAT NEEDS TO BE DONE TO CORRECT THIS?

Hi @Tasha197622, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The E0 error on your HP DeskJet 4255e indicates an issue with the ink cartridges. Since your cartridges are brand new, try the following troubleshooting steps:

1️⃣Check the Cartridge Installation

Turn off the printer and unplug it from the power source.

Open the cartridge door and remove the cartridges.

Inspect the cartridges for any protective tape—remove it if present.

Reinsert the cartridges, ensuring they are snapped in place securely.

Close the cartridge door and restart the printer.

2️⃣Clean the Cartridge Contacts

Turn off the printer.

Remove the cartridges.

Use a lint-free cloth or coffee filter lightly dampened with distilled water to clean the gold-colored contacts.

Let the cartridges dry for a minute, then reinstall them.

3️⃣Reset the Printer

Unplug the power cable from the printer while it's on.

Wait 60 seconds.

Plug it back in and turn it on.

4️⃣Check Ink Levels & Printer Recognition

Print a self-test page:

Press and hold the Resume (❙❙) button for 3 seconds.

If the test page prints, check if the ink levels are correct.

5️⃣Update Printer Firmware

Open HP Smart App or visit HP Support.

Check for any firmware updates and install them.

6️⃣Use HP Genuine Cartridges

Ensure you are using original HP 67 or HP 67XL ink cartridges.

If you are enrolled in HP Instant Ink, make sure you're using the provided Instant Ink cartridges.
 

7️⃣Try a Different Cartridge

If available, try another black cartridge to see if the issue persists.

If a replacement works, the original cartridge may be defective.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

Hi @JoeB4444, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The B8450128 error code on your HP OfficeJet Pro 8028 indicates a firmware or hardware failure that caused the printer to stop working mid-print job. Here are some troubleshooting steps to try:

1. Power Cycle the Printer

>Turn off the printer.

>Unplug the power cable from both the printer and the wall outlet.

>Wait 2-3 minutes.

>Plug the power cable directly into a wall outlet (avoid power strips).

>Turn on the printer and check if the error persists.

2. Perform a Semi-Full Reset

This resets the printer to factory defaults and can resolve firmware glitches.

>Turn off the printer.

>Press and hold the Back (⟲) and Home (🏠) buttons simultaneously.

>While holding the buttons, turn the printer back on.

>Release the buttons when the Reset Menu appears.

>Use the arrows to select Semi-Full Reset and confirm.

3. Update the Printer Firmware

If the printer starts working after a restart, update the firmware to prevent future issues:

>Go to HP Support→ Search for "OfficeJet Pro 8028 Firmware."

>Download and install the latest firmware update.

4. Reinstall Printer Drivers (If Needed)

If the error occurred while printing from a computer:

>Uninstall HP Smart and drivers from your PC.

>Restart your PC.

>Download the latest drivers from the HP Support website.

>Reinstall and test printing.

5. Check for Hardware Failures

If the error persists, it might indicate a hardware failure (such as a corrupted board or failing printhead).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

Hi @JD606,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer

Turn off the printer and unplug it from the power source.

Wait 2-3 minutes.

Plug it back in and turn it on.

Check if the printer still shows "validating."

Reinstall the Cartridge

Remove the new cartridge.

Turn off the printer, unplug it, and wait 1-2 minutes.

Reinsert the cartridge securely.

Turn the printer back on and check the status.

Reset the Printer

Turn off the printer.

Press and hold the Wireless and Cancel buttons (or Power and Resume buttons, depending on the model).

While holding the buttons, turn the printer on.

Release the buttons when the printer starts resetting.

Check for Firmware Updates

Go to HP Support: HP Firmware Updates

Enter your printer model (HP LaserJet M110W).

Download and install the latest firmware update.

Restart the printer and check if the issue is resolved.

Remove and Reinstall Printer on PC

If the printer is connected to a computer:

Open Control Panel → Devices and Printers.

Right-click on HP LaserJet M110W and select Remove device.

Go to HP’s website and download the latest printer drivers.

Reinstall the printer and check if it works.

Use the HP Smart App

Download HP Smart on your phone or PC.

Open the app and try to reconnect the printer.

Follow on-screen prompts to validate the cartridge.

Use Genuine HP Cartridge

If you're using a third-party or refilled cartridge, the printer may fail validation.

Try using a genuine HP toner cartridge.

Factory Reset the Printer

If nothing else works:

Press and hold the Wireless and Cancel buttons for about 10–15 seconds.

The printer will restart and reset to factory defaults.

Let me know if any of these steps work for you! 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

Hi @S5710inKS,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Before seeking professional repair, consider the following:

Power Source: Ensure the power outlet is functional by testing it with another device.​

Power Cable: Inspect the printer's power cable for any visible damage. If possible, try using a compatible replacement cable.​

Reset: Disconnect the printer from the power source, wait about 60 seconds, and then reconnect it.​

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

@JackGBoyd, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the orange light (⚠️) on your HP DeskJet 2855e is solid or blinking, it usually indicates an issue that needs attention. Since you're unable to print, let's go through some troubleshooting steps:

1. Identify the Exact Cause of the Orange Light

Paper Issue: Check if the paper is properly loaded and not jammed.

Cartridge Issue: Even if using original HP cartridges, they may need to be reseated or replaced.

Printer Door Open: Ensure the front or back panel is fully closed.

Low Ink or Cartridge Problem: Check the printer software or HP Smart app for error messages.

Wi-Fi Connection Issue: Even if connected, the printer might need a reconnection.

2. Troubleshooting Steps

A. Restart the Printer

Turn off the printer and unplug it from power.

Wait 1-2 minutes.

Plug it back in and turn it on.

Check if the orange light persists.

B. Check Cartridges

Open the ink cartridge access door.

Remove both cartridges.

Inspect them for any damage or protective seals still attached.

Reinsert them securely and ensure they click into place.

Close the door and check if the light turns off.

C. Check Paper

Make sure paper is loaded properly.

Remove any jammed sheets if present.

Reload the paper and adjust the guides.

D. Reconnect to Wi-Fi

If Wi-Fi is unstable, restart your router.

On the printer, press the Wi-Fi and Cancel buttons together until the power light blinks.

Reconnect the printer using the HP Smart App.

E. Run HP Print and Scan Doctor

Download and install HP Print and Scan Doctor from HP’s website.

Run the tool and follow the instructions to diagnose issues.

3. If the Issue Persists

Check the HP Smart app for any specific error messages.

Try a factory reset: Hold the Cancel + Wireless button for about 10 seconds.

If the orange light is blinking, it may indicate a firmware update is needed. Check for updates in the HP Smart app.

You may refer to this document - HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

@Krissy27, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Refer to this guide for further troubleshooting steps: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Displays | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

1) The Back Plate of the Printer is missing (just the Factory insert not the two sided upgrade) lost in moving.

  Do I have to have that black plate on or closed in order to print? My other printer has to have Everything Closed.

2) Also I am getting an error "There is a problem with the printer or Ink system"  seems to be a regular thing for this model??

   Alot of mis-handling by movers. I have done all the trouble shooting given by HP

@Lanne205, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Yes, a full reset may help resolve the validation issue on your HP OfficeJet Pro 9105e. Here’s what you can do:

1. Power Cycle the Printer

>Turn off the printer.

>Unplug it from the power source.

>Wait 2-3 minutes.

>Plug it back in and turn it on.

>If the issue persists, proceed with a reset.
 

2. Restore Factory Defaults

>On the printer touchscreen, go to Setup (⚙️ or wrench icon).

>Select Printer Maintenance.

>Choose Restore > Restore Factory Defaults.

>Confirm the reset.

>After resetting, the printer will restart, and you’ll need to set it up again.
 

3. Update Firmware

Go to HP Support and check for firmware updates.

Install the latest update via HP Smart or USB connection.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

@AxelF86, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Blue screen code! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let’s try a few troubleshooting steps to get your printer back up and running smoothly.

Power Reset

You’ve already tried unplugging the printer for a minute, which is a great first step! Let’s take it a bit further:

1. Turn off the printer and unplug it from the power source.
2. Unplug any USB or Ethernet cables (if connected).
3. Wait at least 3 minutes before plugging the printer back in.
4. Turn it on and check if the blue screen appears again.

Update the Firmware

An outdated firmware version might be causing this issue. Try updating it using these steps:

1. If your printer turns on without the blue screen, go to the printer’s control panel.
2. Navigate to Setup > Printer Update and install any available updates.
3. If you can’t access the menu, update the firmware via your PC using the HP Smart app or from the HP support website (HP Software & Drivers).

Reset the Printer to Factory Defaults

If the issue persists, a factory reset might help:

1. On the printer's control panel, go to Setup > Printer Maintenance > Restore Defaults.
2. Select Restore Factory Defaults and confirm.

Troubleshoot the Scanner Issue

If the blue screen disappears but scanning still shows "Scan in use," try this:

• Restart both your printer and the computer.
• If connected via USB, try a different port or cable.
• If using HP Scan software, reinstall it from the HP website.

If none of these steps work, let me know! We can explore further solutions or check if a service might be needed.

Looking forward to your update! 😊 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

I cannot get the printer to print anything. Evidently it had instant ink at one time but I do not want to subscribe to that.