Thank you so much for your help. This resolved the problem. 

Hi @4JonG 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like you're having trouble with your HP OfficeJet Pro 6230, especially with printing and driver installation. To answer your question, the HP OfficeJet Pro 6230 is indeed still supported, but there might be some issues with the drivers or software that are causing the printing problems.

Here’s how you can troubleshoot and resolve the issue:

1. Check for Printer Status and Connectivity

• Check the printer's status: Make sure the printer is properly powered on and connected to the same Wi-Fi network or USB connection as your computer.
• Check for error messages: See if your printer’s screen or any software on your computer shows any error messages or alerts.
• Ensure there are no paper jams or other issues inside the printer.

2. Reinstall the HP Printer Drivers

Sometimes, the issue can be caused by outdated or corrupted drivers. Here's how you can reinstall them:

• Visit HP’s Support Website: Go to the official HP support page for the HP OfficeJet Pro 6230 here.
• Search for your printer model (HP OfficeJet Pro 6230).
• Under the Drivers & Downloads section, select your Operating System (Windows or Mac).
• Download the latest printer drivers and software for your system.
• Run the installer to reinstall the driver. Make sure to follow all the prompts and ensure that the printer is connected during installation.

3. Use the HP Smart App or HP Print and Scan Doctor

If you’re still having issues after installing the drivers:

• HP Smart App: If you haven’t already, try downloading the HP Smart App on your computer or mobile device. It helps with printer setup, driver management, and troubleshooting.
• HP Print and Scan Doctor: This is a free tool that can automatically detect and fix issues with HP printers. Download it from the HP website, run it, and it may help resolve any problems with the printer or drivers.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

I finally got my printer to work correctly by creating a certificate and installing it with keychain and setting it to always trust then uploading it to the printer. I was using the generic PCL driver but the color and quality wasn't very good.  I can now use the proper HP driver for my HP_Color_LaserJet_Pro_M478f_9f.  Follow the steps below and hopefully it will work for you as well.

CREATE THE REQ FILE.

1. Open textedit and paste the following:

[req]
distinguished_name = req_distinguished_name
x509_extensions = v3_req
prompt = no
[req_distinguished_name]
C = xxxxxxx
ST = xxxxxx
L = xxxx
O = HP
OU = HP-IPG
CN = xxxxxxxxxxxxx.xxxxxx.xx.x.xxxx.xx
[v3_req]
keyUsage = digitalSignature, keyEncipherment, dataEncipherment, nonRepudiation
extendedKeyUsage = serverAuth
subjectAltName = @alt_names
[alt_names]
DNS.1 = localhost
DNS.2 = 127.0.0.1

2. Open System Settings/Printers & Scanners

3. Select the HP printer with the expired certificate.

4. In the pop-up GUI select "Printer Queue..."

5. In this pop-up select "Show Printer Web Page..."

6. Do what you need to do to access the web page ie. answer security warning, login etc...

7. On the web page select "+Security/Certificates".

8. Under Printer Certificate section select "(view)" next to Staus: Installed.

9. In the Issuer and /or Subject block you will find the values for CN, L, ST, and C. Copy
these values to the textedit file replacing the xx's Ensure you maintain the space before and after the = in the text file.

10. After inputting all of the values in the textedit save the file as req.conf in a new folder on the desktop.

11. Open /System/Applications/Utilities/Terminal.app and cd to the folder on the Desktop. ie. cd Desktop/New_Folder <enter>

12. In terminal type/paste the following OpenSSL command then press <enter>. This will create key.pem and certificate.pem in the folder on the desktop: openssl req -x509 -nodes -days 6000 -newkey rsa:2048 -keyout key.pem -out certificate.pem -config req.conf -extensions 'v3_req'

13. In terminal type/paste the following OpenSSL command to get the P12 file used for the printer. Remember the password you input when running this command: openssl pkcs12 -inkey key.pem -in certificate.pem -export -out certificate.p12

INSTALL CERT ON MAC

1. Go to the Keychain Access App on your device.

2. Select "File/Import Items..."

3. Select the cert file that you created earlier.

4. Double click on the imported cert and expand the trust section

5. Set it to "Always Trust". Note: You may have to do this twice to get all of the selections.

INSTALL CERT ON PRINTER
1. On the printer webpage select "+Security/Certificates". Select the "Configure" button. 

2. Select "Import a Certificate and Private Key" then select "Next"

3. Select "Choose File" and navigate to the desktop folder created earlier. Select the .p12 file. then select "Upload"

4. In the Password section input the password used when you made the .p12 file in step 13 above.

5. Select "Mark private key as exportable". If you need to you will be able to export the cert from the printer at a later date.

6. Select "Finish".

You should be able to print now using the proper HP driver.  If you are using the generic driver remove and reinstall the printer on your Mac.

Hi @plgret 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E0 error on your HP ENVY 6055e All-in-One Printer typically indicates an issue related to the ink cartridges, or the printer is having trouble recognizing them. Since you've already checked that the ink cartridges have plenty of ink, let’s walk through some troubleshooting steps to resolve the issue.

Steps to Fix the E0 Error on HP ENVY 6055e:

1. Turn Off and Restart the Printer

• Power off your printer by pressing the Power button.
• Unplug the power cord from the back of the printer and wait for about 30 seconds.
• Plug the printer back in and turn it on again.
• Sometimes a simple restart can clear temporary errors.

2. Check the Ink Cartridges

• Open the cartridge access door again, and carefully remove both ink cartridges.
• Inspect the cartridges for any protective plastic tape or shipping locks that may have been left on the cartridges. These need to be removed before installation.
• Check the contacts on both the ink cartridges and inside the printer. The metal contacts on the cartridges should be clean and free of debris or ink build-up.
• Reinstall the ink cartridges carefully, making sure they are seated properly and securely in place.

3. Clean the Ink Cartridge Contacts

• Use a soft lint-free cloth or cotton swab slightly dampened with water or rubbing alcohol to clean the metal contacts on the ink cartridges and the printer’s cartridge holder.
• Let everything dry completely before reinstalling the cartridges.

4. Check for Paper Jams

• Open the printer and ensure there are no paper jams inside. Even small bits of paper can cause an issue.
• Check both the input tray and the output tray for any stuck paper.

5. Perform a Printer Reset

• If the above steps don’t work, try performing a reset of the printer.
• Turn off the printer and unplug it.
• Wait for at least 60 seconds to ensure the printer resets completely.
• Plug it back in and power it on.

6. Update Printer Firmware

• If the printer still shows the E0 error, try updating the printer firmware. Go to the HP support website and check for any available firmware updates for your model.
• You can also use the HP Smart App to check for updates and install the latest firmware.

7. Replace the Ink Cartridges

• If the error persists, even after cleaning the cartridges and ensuring everything is properly installed, you might have a defective cartridge or one that is incompatible with the printer.
• Consider replacing the ink cartridges with new, compatible ones.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Hi @OXC4EB9953 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The 0xc4eb9953 error code on your HP Envy 4504 printer typically indicates an issue with the printer’s ink system or an issue with the cartridge. This error can be caused by several factors such as a misaligned cartridge, issues with the ink cartridge contacts, or a firmware problem.

Here are some troubleshooting steps to resolve the 0xc4eb9953 error:

1. Check the Ink Cartridges

• Remove the ink cartridges from the printer and check for any protective tape or packaging material that may still be on the cartridge.
• Clean the contacts on both the ink cartridge and inside the printer. Use a soft, lint-free cloth or a cotton swab lightly dampened with water or rubbing alcohol.
• Reinstall the cartridges, ensuring they are seated properly.

2. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 30 seconds, then plug the printer back in and turn it on again. This can sometimes reset the printer and resolve the issue.

3. Check for Firmware Updates

• Visit the HP Support website or use the HP Smart App to check if your printer has the latest firmware.
• Updating the firmware can sometimes resolve printer errors related to the ink system.

4. Perform a Printer Reset

• Some users find that performing a hard reset can fix persistent errors. Follow these steps:
  1. Turn off the printer.
  2. Unplug the power cord from the printer and the wall outlet.
  3. Wait for 30 seconds.
  4. Plug the printer back in and turn it on.

5. Replace Ink Cartridges (if needed)

• If the error persists even after cleaning and resetting, it’s possible that one of the ink cartridges is defective. If you are using third-party or refilled cartridges, try replacing them with genuine HP cartridges to see if this resolves the issue.

6. Check for Paper Jams

• Ensure there are no paper jams or debris inside the printer. Even small pieces of paper can cause errors, especially if they interfere with the cartridge movement or other internal components.

7. Use the HP Print and Scan Doctor

• HP offers a diagnostic tool called HP Print and Scan Doctor, which can automatically detect and resolve many common printer issues.
  • You can download the tool here: HP Print and Scan Doctor.
  • Follow the on-screen instructions and let it try to diagnose and fix the error.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Printer is stuck on startup screen...HP with one dot...how can I fix this....I have tried unplugging for 60 seconds etc

Hi @Mattbombero 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "There is a problem with the printer or ink system" is quite common with HP printers, and it often indicates an issue with the printer’s ink system, such as a problem with the ink cartridges, contacts, or the printer itself.

Here are a few troubleshooting steps you can try to resolve the issue:

1. Turn Off and Unplug the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 30 seconds to allow the printer to reset completely.
• Plug the printer back in and turn it on to see if the error clears.

2. Check the Ink Cartridges

• Open the printer and check the ink cartridges to ensure they are properly installed.
• Remove and reinsert the ink cartridges. Make sure that they’re seated properly and locked into place.
• If you have ink cartridges from third-party brands, try replacing them with genuine HP ink cartridges to rule out compatibility issues.

3. Inspect the Ink Cartridge Contacts

• The error may be caused by dirty or damaged contacts. Turn off the printer and remove the ink cartridges.
• Use a clean, lint-free cloth or a cotton swab lightly dampened with water or rubbing alcohol to clean the metal contacts inside the printer and on the cartridges.
• Once clean, reinstall the cartridges and turn the printer back on.

4. Check for Paper Jams

• Inspect the printer for any paper jams or debris that could be causing the issue.
• Remove any paper stuck inside the printer carefully.
• Sometimes small pieces of paper can cause issues with the ink system, so be thorough.

5. Reset the Printer

• Sometimes, a reset can clear this type of error. Follow these steps:
  1. Turn off the printer and unplug it from the power source.
  2. Wait for 30 seconds to a minute.
  3. Plug the printer back in and turn it on again.
  4. If the error persists, try doing a hard reset (more detailed reset depending on your printer model).

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

HI @Musicman22,

Welcome to HP Support Community.

 Thank you for posting your query, I will be glad to help you.

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

I see that you have an issue using non-HP ink cartridges on your printer.

 Please refer to the below links for more information related to your issue.

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 https://support.hp.com/hk-en/document/c05308850

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 I hope this helps.

 Take care and have a great day ahead!

 Rachel571 

HP Support

Hi @Evan12344 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the screen on your HP Envy Photo 7855 printer is frozen while trying to download or update, there are a few troubleshooting steps you can try to resolve the issue:

1. Perform a Hard Reset

• Turn off the printer by pressing the Power button.
• Unplug the printer from the power source.
• Wait for 30 seconds to 1 minute.
• Plug the printer back in and turn it on again.
• Check if the screen is still frozen or if it resumes functioning.

2. Check the Printer for Error Messages

• Sometimes the printer may be showing an error message that's causing the screen to freeze. Look for any messages on the screen or any blinking lights and take note of them.
• If there are error messages, address them based on what the message says.

3. Check the Internet Connection

• If the printer is trying to download something (e.g., a firmware update) and the screen freezes, it could be due to a poor or interrupted internet connection.
• Make sure the printer is connected to the Wi-Fi network. You can check this by printing a network configuration page (refer to your printer's manual for instructions).
• If the connection is unstable, try reconnecting to Wi-Fi or moving the printer closer to the router to improve signal strength.

4. Perform a Printer Reset

• Resetting the printer to its default factory settings can sometimes resolve frozen screen issues. Follow these steps:
  1. Open the printer settings from the touchscreen panel.
  2. Go to Settings > Printer Maintenance > Restore Defaults or similar options.
  3. Confirm the reset and let the printer reboot.

5. Clear Printer Queue

• If there is a print job stuck in the printer queue, it may cause the printer to freeze while processing. To clear the queue:
  1. Cancel any active print jobs from your computer or through the printer’s display.
  2. Go to Control Panel > Devices and Printers on your computer.
  3. Right-click on your HP printer, and select See what’s printing.
  4. Click Cancel All Documents.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

HP Laserjet p1102W was working fine. Suddenly I get Printer status: either error or idle.

Hi @TJM69 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a stuck cartridge carrier in your printer, which is causing the 0x6100004a error and preventing you from removing the cartridges. Here’s a step-by-step guide to help you resolve the issue:

1. Power Off and Unplug the Printer

• Turn off the printer and unplug it from the power source. This will ensure safety while working on the printer.
• Wait at least 10-15 seconds to allow the printer to reset internally.

2. Check for Obstructions

• Carefully inspect the area around the cartridge carrier for any small pieces of paper, debris, or foreign objects that might be blocking the cartridge carrier's movement.
• If you see any obstructions, remove them carefully using a pair of tweezers or your hands (be gentle to avoid damaging the printer).

3. Gently Move the Cartridge Carrier

• With the printer powered off, gently try to move the cartridge carrier by hand from left to right.
• If it’s stuck, apply very light pressure to see if it will loosen. Do not force it. If it moves slightly, continue gently guiding it.

If it still doesn’t move, this might indicate a more serious issue inside the mechanism.

4. Check for Cartridge Alignment Issues

• Sometimes, the cartridges themselves can get misaligned, causing the carrier to get stuck. Remove the cartridges (if possible) to check for any misalignment or damage.
• Ensure that the cartridges are properly seated back into their slots before continuing.

5. Manually Move the Carrier with the Printer Off

• If the cartridge carrier is still stuck, you can try manually moving the cartridge carrier when the printer is powered off:
  • Carefully use a flat tool like a plastic card (a credit card, or similar) to gently nudge the carrier if it's only slightly stuck. Make sure to avoid damaging the printer’s internal components.
  • If the carrier is jammed tightly, this may indicate a mechanical issue that would require professional service.

6. Perform a Printer Reset

• After trying to move the cartridge carrier, plug the printer back in, but do not turn it on yet.
• Press and hold the Power button for about 15 seconds to perform a hard reset. This can sometimes clear errors related to stuck cartridges or mechanical issues.

7. Check the Paper Path for Jammed Paper

• Although the error says “paper jam,” it's still a good idea to carefully inspect the paper path for any paper scraps that might be blocking the printer's internal components.
• Use a flashlight if needed to look into the paper tray and other accessible areas to see if there’s anything lodged in the way.

8. Clean the Ink Carriage Area

• If the cartridge carrier still won’t move, you may want to clean the ink carriage area to ensure there is no ink buildup that could be causing it to get stuck.
• Use a lint-free cloth lightly dampened with water to wipe down the area around the cartridge carrier.

9. Check the Printer for Any Additional Errors

• Once you’ve performed the above steps, power the printer back on and check if the error message is cleared.
• If the error message still appears or the cartridge carrier does not move, try to see if the printer display or any additional diagnostic tools provide more specific details.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Hi @TataMarie63_80 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Hello! I understand your frustration with the HP Deskjet 4222e and the flashing WiFi light. I’ll guide you through a simple process to try and resolve this issue step by step.

Step-by-Step Troubleshooting

Reset Network Settings on the Printer:

• It sounds like you’ve already tried a reset, but let’s confirm that the printer is back to its default network settings.
• To reset the network settings:
  • On your printer, press and hold the WiFi and Cancel (red cross) buttons simultaneously for about 10 seconds until the WiFi light starts flashing.
  • This will reset the printer's network settings, and it will be ready to reconnect to your Wi-Fi.

Reconnect the Printer to Wi-Fi:

• Once the printer has reset its network settings, you need to reconnect it to your Wi-Fi.
• You should be able to reconnect it by using the HP Smart app (for both Windows and Mac) or the HP Wireless Setup Wizard directly on the printer.
• Open the HP Smart app on your PC or phone.
• Click on the + (plus) button to add a new printer.
• The app should search for your printer. If it’s not found immediately, wait a moment for the printer to appear or try clicking on "Add Printer" again.
• Follow the instructions on the app to connect the printer to your Wi-Fi network.
• On the printer’s control panel, press the Wi-Fi button until the blue light starts blinking rapidly (indicating the printer is ready to connect).
• Go to your computer or smartphone, search for the Wi-Fi network called HP-Setup.
• Connect to this temporary network, then open a browser and follow the instructions to select your home Wi-Fi network and enter your Wi-Fi password.

Check Your Wi-Fi Router:

• Ensure that your Wi-Fi router is working correctly and the printer can connect to it. Sometimes, the router's 2.4 GHz band can have issues, so if your router supports dual-band Wi-Fi (2.4 GHz and 5 GHz), make sure the printer connects to the 2.4 GHz band (which is often more stable for printers).
• If you have other devices (like a smartphone) that are connected to the Wi-Fi, test that the connection is working properly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Hi @SteveM1950 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're facing an issue with your HP ENVY 6000 where it prints "printer information" pages but not actual print jobs, and you're receiving an E0 error code. The E0 error typically indicates an issue with the printer's print queue or communication between your computer and the printer. Here are some steps you can try to resolve the issue:

1. Clear the Print Queue

• The first thing you should do is clear any print jobs stuck in the queue.
  • On Windows: Open the Control Panel> Devices and Printers> Right-click on your HP ENVY 6000 printer > See what's printing> Cancel All Documents.
  • On macOS: Go to System Preferences> Printers & Scanners> Select your printer > Open Print Queue> Cancel any stuck jobs.
• After clearing the queue, try printing again.

2. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on.
• Check if the issue persists after restarting both the printer and your computer.

3. Reinstall the Printer Driver

• It's possible that a corrupted or outdated printer driver is causing the problem. Reinstalling the driver might help.
  • Uninstall the printer driver on your computer:
    • On Windows: Go to Control Panel> Devices and Printers, right-click on your printer and choose Remove device.
    • On macOS: Go to System Preferences> Printers & Scanners, select your printer and click the minus sign to remove it.
  • Download the latest driver from the HP website and reinstall it.
  • After reinstalling the driver, add the printer again and check if it prints successfully.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Keep getting Printer Error and I've done all the troubleshooting and replaced ink cartridges

I’m having trouble printing on my HP6978 OfficeJet.

Hi @rotorhead2,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

Help?

(0x800f020b) Error

Trying to upgrade to windows 11

HP printer error

Hi @jzaharat,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that has a blank screen or not booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

Hi BeemerBiker,

Thank you for your suggestions.

The HP ink cartridges inserted are authentic.

Unfortunately, this has not resolved the issue.

Kind regards,

A.

Hi @BE2323,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with print quality on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support