the printer is stuck and the message stop keeps on going on and on and i cannot turn the printer off
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the printer does not respond to print command
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Re: Critical System error on printer
Hi @DamianBrand ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are getting the error code CE.96.20.0B indicates a Critical System Error on your HP OfficeJet Pro 9730e printer. This typically occurs due to firmware corruption, hardware failure, or a communication error within the printer. Here are the steps you can try to resolve this issue:
1. Power Reset the Printer
- Turn off the printer and unplug it from the power source.
- Wait for at least 2–3 minutes.
- Plug the printer back in and turn it on.
- Check if the error clears.
2. Check for Firmware Updates
If the printer can still connect to a computer:
- Visit the HP Support page.
- Download the latest firmware for the HP OfficeJet Pro 9730e.
- Install the firmware via the USB or Ethernet connection.
If the printer is unresponsive, skip this step.
3. Perform a Partial Reset
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the # and 3 buttons simultaneously while plugging the power cord back in.
- Release the buttons when the printer powers on and begins resetting.
- Follow the on-screen instructions and check if the error clears.
4. Perform a Full Reset
If the partial reset doesn’t work, you can attempt a full reset:
- Turn off the printer and unplug the power cord.
- Press and hold the # and 6 buttons while reconnecting the power cord.
- Release the buttons once the printer powers on.
- Complete the setup process.
⚠️Note: A full reset will return the printer to factory settings and may erase network settings and other configurations.
5. Check for Hardware Issues
- Remove and inspect all ink cartridges for any signs of damage or leakage.
- Ensure no paper jams or obstructions are present.
- Verify that all connections (e.g., Ethernet, USB) are secure.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Hp office pro printer
Thankyou I will given it a try
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Re: 5 year old hp 8010 not printing magenta
Hi @Raawn ,
Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action.
Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the“Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: BLANK PRINTOUT
Thank you Irwin6 for your reply. I am able to get printout from the glass.
So, do I need to go through the rest of the steps you listed?
Thanks
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Re: Error message
Hi @EmBrace3 ,
Thank you for your reply
Thank you for posting your query, I will be glad to help you.
I understand the error message you're experiencing with your HP ENVY 4527 indicates a serious issue with either the printer's ink system or internal components. You've already performed many common troubleshooting steps, which helps narrow down the issue. Here’s a comprehensive guide to resolve it:
Step-by-Step Troubleshooting
1. Perform a Hard Reset
- Turn off the printer and unplug it from the power source.
- Wait for at least 2-3 minutes.
- Plug the printer back in and turn it on.
2. Reseat Ink Cartridges
- Open the ink cartridge access door.
- Remove both cartridges and inspect them for damage, leaks, or residue.
- Wipe the copper contacts gently with a lint-free cloth dampened with distilled water.
- Reinsert the cartridges and ensure they "click" into place securely.
3. Check for Firmware Updates
- Go to the HP Smart app or HP's support website on your computer.
- Check if there are firmware updates available for your printer.
- Install updates if applicable.
4. Clean the Printhead
- Remove the printhead (if your printer allows this; check your manual).
- Use a soft, lint-free cloth dampened with distilled water to clean the nozzles and electrical contacts.
- Allow it to dry completely before reinserting it into the printer.
5. Run the Printer Diagnostics Tool
- On your Windows computer:
- Download the HP Print and Scan Doctor from HP's website.
- Run the tool and follow the on-screen instructions to identify and resolve hardware issues.
6. Reset the Printer
- If possible, reset the printer to factory settings:
- Go to Setup > Tools > Restore Factory Defaults (menu names may vary).
- Reconfigure the wireless connection after the reset.
7. Inspect the Printer Internally
- Check for paper fragments, debris, or ink buildup inside the printer.
- Inspect the cartridge area and around the rollers for any obstructions.
8. Bypass Faulty Ink Sensors
- Disable the printer's ability to detect ink levels temporarily:
- On the printer’s control panel, go to Settings > Printer Maintenance > Use Without Ink Sensor (if available).
9. Test Alternate Cartridges
- If you still get the error, try using another set of genuine HP cartridges. Non-HP or refilled cartridges may trigger this error.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Error 71.02.4A
Hi @Ballistic_Flyer ,
Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action.
Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the“Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: My 9 yr old HP Officejet Pro 8600 printer showing printer failure problem w printer or ink syste
Many thanks. I've ordered one so I hope it does the job - fingers crossed 🤞
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Re: How do I unpause my printer. I have an Office Jet Pro9010.
Hi @Bailey2025,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
It seems like an issue with resuming your instant ink subscription and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.
I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
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won't print
HP 6458 printer. I send jobs that don't print. I have to unplug and replug all the time. I get little popups that say "your printer needs attention" whatever that means.
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Re: One color not printing
Hi @sherylwa,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I understand you're experiencing an issue with one of the colors missing while using your printer.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the steps below to fix the issue.
A) Perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) Refer to the steps on this link to further troubleshoot.
D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: My HP Envy 4520 has stopped printing in Magenta.
HI @CharlieHo ,
That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us.
Please click on this link: HP Store Help
If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!
Have a great day ahead!
Gaya1239
HP Support
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Re: My printer
Hi @Mari806,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I understand you're experiencing an issue with printing on your printer.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- Error messages or Blinking lights (if any) on the unit. / - Is the error message on the printer control panel or the printer application?
- May I know which application are you using to print?
- When was the last time your printer was working fine?
- Were there any changes made to your printer recently?
- Are you enrolled in the instant ink service?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
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I'm getting a 79 service code on my HP Color Laser Jet Pro MFP M277c6.
I'm getting a 79 service code on my HP Color Laser Jet Pro MFP M277c6.I've upgraded my software and disabled the IPv6. The printer will print from an email but not from my desktop files.
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Printer losing connection HP Laserjet Pro MFP M426
My printer loses connection and is hardwired to my internet.
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Laserjet 400 m451dn ethernet lost network connection
I have a Laserjet 400 m451dn that has been working perfectly since I set it up 3 months ago, connected via tplink powerline ethernet adapters. Then one day the wife said the printer is off line, I restarted everything and it seemed to resolve the issue but then it went off line a few days later.
Now after multiple restarts, plugging the printer directly into the router, factory restored settings, manually configured IP address, reset again back to dhcp, changed ethernet cables, tried an ethernet switch between the router and printer, nothing is working. The lights are on when the ethernet cable is plugged in and the router says 100 Mbps connected but the printer does not obtain a valid ip address and does not show up. If I set a manual ip address I can't ping it on the network. I'm guessing a hardware fault, maybe a failed network card in the printer but just not sure if there is anything left to try before admitting the printer is toast.
Any help much appreciated.
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Re: Event Code 71.024A Problem printing
Hi @Oat1,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing an issue with your printer that has an error code.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the steps below to fix the issue.
A) Perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to restore factory defaults.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: Won’t turn on
Hi @Pam205,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing an issue with your printer that is not powering on.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the steps below to fix the issue.
- Perform a power drain on the printer.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall outlet directly, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
- Update the printer firmware by clicking on this link if the printer turns on.
- If the issue still persists, try with an alternate power cable that is compatible with your printer.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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I have an HP ENVY 6020e this printer is the worst
Hello, can someone please help? This printer is always offline, there is no display, and it's hard to read what is wrong. I cannot print, and it's so frustrating. I just put in the new cartridges that were sent to me, and now it's flashing 0 E, and I don't understand what's wrong.
Please Help!
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Re: Error code blue screen B8A84422
Hi @ng92627,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing an issue with your printer that has an error code.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the steps below to fix the issue.
A) Perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to restore factory defaults.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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