Hi Alden4
The printer still won't turn on. Is there anything else I can try?
Thank you very much in advance
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Re: ERROR CODE 0XB94DA7E6
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Re: Officejet pro 6978
Hi @Valeri79,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds incredibly frustrating to deal with an issue like this, especially when you've followed all the recommended steps without success. The "Printer Problem" and "Paper Jam" errors on your HP OfficeJet Pro 6978 might be caused by a variety of factors. Here's a step-by-step troubleshooting guide to help you narrow down and resolve the issue:
1. Check for Actual Paper Jams
- Inspect all areas: Open the printer and check the paper tray, rear access door, and the area around the ink cartridges for any paper fragments or debris.
- Clean the rollers: Use a lint-free cloth slightly dampened with water to clean the paper feed rollers. Ensure they can move freely.
2. Reset the Printer
- Disconnect the printer from power while it’s on.
- Wait for 60 seconds, then plug it back in.
- Turn it on and check if the error persists.
3. Update or Reinstall Printer Firmware Update the firmware on an HP printer
- Connect your printer to the computer.
- Visit the HP Software and Driver Downloads page.
- Download the latest firmware for your OfficeJet Pro 6978 and install it.
- Note: A firmware update might resolve internal bugs causing the issue.
4. Inspect the Ink Cartridges
- Remove the cartridges and check for any residue or damage.
- Clean the contacts gently with a dry lint-free cloth.
- Reinsert the cartridges securely and ensure they are genuine HP cartridges.
5. Run a Printer Diagnostic Tool
- Download and run the HP Print and Scan Doctor utility from HP's support site.
- This tool can identify and fix common issues automatically.
6. Check for Obstructions in the Paper Path
- Open all access panels and inspect for tiny pieces of paper or foreign objects. Even a small obstruction can trigger a false "paper jam" error.
7. Perform a Factory Reset
- Resetting the printer to its factory settings can sometimes resolve persistent errors.
- Caution: This will erase all network and custom settings.
- On the printer’s control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.
8. Hardware Issue?
If none of the above steps work, the issue might be hardware-related, possibly with the paper sensors or feed mechanism.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Printer not printing Cyan
Hi Andr-1611,
You can find the supplies status report
Thanks,
Kind regard,
Thomas451
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Printer jam
Printer says paper jam however when I check there is no paper stuck. Also if/when it does print the ink is barely there
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Re: Error code 0XC0250000 TRTHREADSTOP C keeps coming back
Hi @ArPou ,
We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.
This might require one-on-one interaction via remote assistance to fix the issue over the phone.
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
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Re: Toner incompatible for Laser Jet M139WE
I tried those. Now I tried the factory reset. Now I cannot connect my printer to the wifi so cannot get past the "printer setup" in the HP Smart app. Meanwhile, on the printer, it is still flashing the Error 11 for incompatible toner cartidge.
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Printer Error
At least once a day I get the eject paper, wifi light, colour print and power light all stars to flash, this will start if I am using the printer or not or first thing in the morning. If I press the on / off button the printer will reset itself and work fine for six hours.
I cannot find any example of this in the HP help, if anybody has any ideas about what is happening please let me know.
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supply system problem
printer is not printing and there is a message flash on the printer screen and that is SUPPLY SYSTEM PROBLEM kindly help.me out from this thanking you
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I got the error code 0XB8CD9066. What do I do?
I got the Error Code 0XB8CD9066 and the Printer won't let me do anything on it either. Before that I couldn't even connect my phone with it, ergo - I couldn't print anything either.
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Will not print. Problem with printer or ink system message on screen. Turned printer off then on
Will not print. Problem with printer or ink system message on printer screen. Turned printer off then on. Problem still persists. HP1299E7 Office Jet Pro 8600
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Re: New HP Officejet pro 8130 won't print
Hello Elohi_NR.
Thank you for your response. First just for clarification, the day we set up the printer I only printed one page. It worked once. The next day is when I started having problems. Note: only my computer has an issue. All of our Apple devices (our phones, my ipad and husband's Mac) work just fine. Per your instructions, I have:
1 shut off and restarted both the computer and printer, to no avail. The print job does not even show up.
2 We only have one wifi network and my computer is connected to wifi. I have no other issues online.
3 The only software updates have been in connection to trying to fix this problem. I have downloaded the hpsmart app. It shows that the printer is ready and just now when I tried to print a test doc, it said my document is on it's way. No document shows in the queue.
4. The printer is the default printer. No jobs appear in the queue.
I am out of ideas. Any thoughts? Will likely take it back to the place we purchased it.
Thanks for trying to help.
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HP PageWide Pro MFP 477dw error message B8BE2070 appeared printing a pdf but other pdf print
HP PageWide Pro MFT 477dw error message B8BE2070 printer error message when printing a pdf but, other pdf print just fine.
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Re: Cartridge jam
Thank you for trying to help. I had seen your earlier post and tried it, but the software was not the problem. The problem was a small white wheel which had fallen off the spoke and jammed the cartridge. Per a video I found, in order to fix that, you need to dismantle the guts of the printer, which requires special tools. I did not have those tools. Like many HP printers, this one became disposable. I went and bought a new printer instead.
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Load paper error
Printer says to load paper, however, the tray has paper.
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What does this error code 0xb8412a30 mean
Error code 0xb8412a30
Lights started flashing and screen turned blue and showed the following code with an exclamation point above it B8412A30.
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New Printer failing to print complete pages
We just installed the HP Smart Tank 7602 - all connected through ethernet. Test print page worked fine - some of the blacks were just ok.
When doing some real printing with multi-page documents, the printer would suddenly stop printing part way through a page. No real error reported. Then it sometimes started again from the beginning of the print job. Happened a number of ties. Also happened when trying to print just a single page. Feels like a network issue - not sure how to diagnoze.
Any advice?
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printer ink cartridge
My printer ink cartridge will not move into view when I open the printer top. How do I access the ink cartridge
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Re: Error code 0XC0250000 TRTHREADSTOP C keeps coming back
Method: Hp Printer Not Printing Colour IF Not Printing Try The Not Printing Instruction Below First.
Create a TCP/IP port
1. Open Printer Properties:
a. Click the Windows search icon, type ‘Printers’ and then open the Printers & Scanners or Devices & Printers settings.
b. Select your printer and click Manage. If there is no Manage option, right-click the printer.
c. Click Printer properties.
d. Click the Ports tab.
2. If the selected port is not a TCP/IP port, we need to create one.
3. Click the General tab and copy the IP address in the Location field. The IP address is the series of 4 numbers separated by dots, after ‘http://’ and before the ‘:’.
4. b. Return to the Ports tab, and click Add Port.
c. Select Standard TCP/IP Port, and then click New Port.
d. In the Add Standard TCP/IP Printer Port Wizard, click Next.
e. Enter the IP address which you copied earlier and a name for the port, and then click Next.
f. Click Finish to close the wizard.
g. Select the new port, click Apply, and close the Printer Properties dialog.
5. Finish setting printer preferences:
a. Click the Windows search icon, type ‘Printers’ and then open the Printers & Scanners or Devices & Printers settings again. There will be two icons for your printer.
b. Select one of the icons for your printer and click Manage. If there is no Manage option, right-click the icon. If you see Printer Properties, click it. If you see Scan Properties, click the back arrow, open the other printer, and click Printer Properties.
c. Click the Device Settings tab.
d. Change “Automatic Configuration” to “Update Now”. It will revert to ‘Off’, but ignore this and click Apply. Close the Printer properties dialog.
e. In the application you want to print from, click Print, and then Printer Properties. On the Paper/Quality tab, select Color and click OK.
6. Try printing again.
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Not Printing.
Go to Hp printer and find the printers ip address which is 192.168.0.??
( - = Select )
1. Go to control Panel - devices & printers - printer scanners - Hp printer
2. Go to printer properties - Ports - Enable bidirectional support.
3. Left click the port ip address in the list above - config port - In the name or ip address box and enter printers ip address 192.168.0.??
4. Click apply
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I'm having trouble re-installing my HP OfficeJet Pro 8600
After trying other options to get my HP OfficeJet Pro 8600 printer to work, I've deleted my default printer and think I've re-installed it. However, I'm still getting a printer error message. Help!
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HP Photo Envy 7155 stuck on loading screen. I NEED A REAL SOLUTION!!!!!! NOW!
My printer is stuck on the loading screen. I have seen the dozens of other threads about the same issue, and followed HP's "suggestions" on how to fix it, but nothing works. I have tried to look for instructions for a hard reset, but the only way I have found is through the menu on the printer, WHICH IS USELESS WHEN THE PRINTER IS FROZEN!
HP, GIVE US A REAL SOLUTION THIS IS ABSOLUTELY RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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