Very helpful, thank you!
Had already done steps 1-3 without results (including ordering new power cables.)
Will take the printer to a repair shop to check out steps 4-6.
Your answer gave m hope that a repair might still be possible.
Thank you!
↧
Re: Laserjet pro CP 1520 won't turn on
↧
Led Lamp blinking red
Led lamp blinking red. No paper jam. Printer is working. Firmware level unknown,
↧
↧
Installed Wrong Firmware on HP Officejet Pro 8600 N911g
Please help me to install corrected firmware to HP Officejet Pro 8600 N911g if I have already installed the wrong firmware.
I installed firmware version CKP1CN1516AR, and the new version 2011A (file : OJP8600_N911g-n_2011A.exe) already download.
Tried to run OJP8600_N911g-n_2011A.exe on windows 11 with printer attached to USB cable, it detects the printer, but I cannot thick the check box at the side of the firmware, so the upgrading process cannot continue, only cancel button can be clicked.
With CKP1CN1516AR, I cannot connect printer to wireless, and if connected with network cable, it can joint to network and internet, but the web service application built in cannot run, always error.
How to roll back, or force install the correct firmware? maybe by erase the printer's NVRAM and reprogramming with correct firmware.
Thank you for the help.
↧
Hp printer 59.co wont go away, turned off and on many times. I replaced black ink only
59.co will not go away after replacing ink cartridges. Tur
↧
Printer producing odd messages,refusing to print-stating not permitted.
I replaced a 3760 with the more expensive 7300 tank series. The 3760nworked fine for years then decided to tell me I was not permitted to print. The new one worked well and then developed the same attitude. Prints a copy and then asks me to cancel or try again. Sometimes the message shows when it is actually printing. I am wasting a lot of money on instant ink. Reported to HP who were no help at all.
↧
↧
printer failure
My printer as out of ink, i replaced the one needed with, a brand other than HP and it wouldn't work in my printer, so I then sent that one back, so I replaced them all with HP ink. Now my printer won't work it stuck on Printer failure, please help!
↧
Printer does not switschoff or print.
The power switch is on permanently, and can only be switched off at the mains socket. It will not print. There is an exclamation mark lit up by the number window. I put a new black cartridge in and ink level check shows both empty?
↧
Re: Hp7858 printer stuck on first dot loading screen
Hi @Buzz1779,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer that is stuck on loading screen.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to restore factory defaults.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
↧
Re: Printer error message
Hi @AlanBG01,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP ENVY 6032e All-in-One Printer is experiencing two issues:
- Printing multiple copies even when only one is selected.
- Displaying an "offline" message during printing.
Here are some steps you can take to troubleshoot these problems:
1. Check Printer Settings and Drivers
Update Printer Driver: Ensure that the printer driver on your computer is up to date. An outdated or corrupted driver can cause printing issues. You can download the latest driver from the HP Support website.
Reset Print Settings: Go to your computer's "Devices and Printers" settings, right-click on your HP ENVY 6032e printer, and select "Printer Properties." Check the number of copies set for printing. Make sure it's set to "1" and not more. Also, reset any custom printing preferences to default settings.
2. Clear Print Spooler
The print spooler is a service that manages print jobs in Windows. Sometimes, it can get stuck or become corrupted.
Clear Print Queue: Go to "Devices and Printers," right-click on your printer, and select "See what's printing." If there are any stuck print jobs, clear the queue.
Restart Print Spooler:
- Press Win + R to open the Run dialog, type services.msc, and press Enter.
- Scroll down to find "Print Spooler," right-click on it, and select "Restart."
3. Check Connection and Network Settings
Verify Printer Connection: Make sure the printer is properly connected to your network. If you're using a Wi-Fi connection, ensure it's strong and stable. Consider moving your printer closer to the router if needed.
Set Printer to Online Mode: Right-click on the printer icon in "Devices and Printers" and ensure that the printer is not set to "Use Printer Offline."
4. Check for Firmware Updates Update the firmware on an HP printer
Sometimes, firmware updates for the printer can resolve issues.
- Update Printer Firmware: Go to the HP Support website, enter your printer model, and check for any available firmware updates. Follow the instructions to update the firmware.
5. Reinstall the Printer
If the issue persists, try reinstalling the printer.
- Uninstall Printer Software: Go to "Settings" > "Devices" > "Printers & scanners," select your printer, and click "Remove device."
- Reinstall Printer: Follow the installation instructions from the HP Support website or use the HP Smart app to reinstall the printer.
6. Check for Printer Errors
- Check Printer Display: Sometimes, the printer itself might have a warning or error message that gives more detail on the issue.
Refer to this document: HP ENVY 6032e All-in-One Printer User manual
Please refer to this document if there are any error codes HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
↧
↧
Re: I am trying to add my printer (its a re-add as I am trying to get it to wirelessly print)
Hi @SCMama1,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're having trouble re-adding your HP Color LaserJet Pro MFP M281fdw printer to your network. The error message you're seeing often indicates issues with network communication or printer discovery.
Here are some steps to troubleshoot and resolve this issue:
Check Printer Connection:
- Ensure that the printer is powered on and connected to the same Wi-Fi network as your laptop and desktop.
- Print a network configuration page from the printer's control panel to verify the network settings and IP address.
Restart Devices:
- Restart your printer, laptop, and router. Sometimes a fresh start can resolve network issues.
Update Printer Firmware: Update the firmware on an HP printer
- Make sure your printer's firmware is up to date. You can check for firmware updates via the printer's control panel or HP's website.
Reset Network Settings:
- On the printer's control panel, go to the network settings and select the option to reset network settings. This will clear any old network configurations and allow you to set up a fresh connection.
Re-add Printer:
- After resetting the network settings, try adding the printer again using the HP Smart app or through your computer’s print settings.
Check Firewall/Security Software:
- Ensure that your firewall or security software on your laptop or desktop is not blocking the printer. Temporarily disable the firewall to test if it's causing the issue.
Manual IP Address Addition:
- If automatic discovery fails, you can add the printer manually using its IP address:
- Open System Preferences on your Mac.
- Go to "Printers & Scanners."
- Click the "+" button to add a printer.
- Select "Add Printer or Scanner" and then choose "IP."
- Enter the printer’s IP address and use the "Line Printer Daemon - LPD" protocol.
Verify mDNS Service:
- Ensure that the Multicast DNS (mDNS) service is enabled on your network. This is required for local network devices to be discovered.
Refer to this document: HP Color LaserJet Pro MFP M281fdw User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
↧
HP Deskjet, model 4155e. Just inserted a brand new HP cartridge and I have a "Cartridge Error"
I have an HP Deskjet 4155e. Just inserted a brand new HP 64XL black cartridge and getting a "Cartridge Error" message.
↧
Mfp 179 keep initializing
My mfp 179.printer keep initializing loop, never ending. Pls help
↧
Re: 59.FO error on MF47fnw printer
Going on the assumption that this is a M477, this is a common issue and was addressed by HP with a special engine controller update, separate from standard firmware updates.
Required file and instructions here: https://www.dropbox.com/sh/bb152avrl4ldbvq/AAAwFzMKOCxgKKrIPDgiL8C2a?dl=0
You can see this post for verification by other users
https://h30434.www3.hp.com/t5/LaserJet-Printing/Printer-Error-59-F0-can-t-print/td-p/7447994
↧
↧
New print head new hp ink but the printer says they are used
New printer, head, new HP ink cartridges, printer states it’s used cartridges. Have tried reset many times still get the same error.
↧
Re: HP Envy Photo 7855 refuses to boot
Hi @ThunderDude,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
↧
Re: hp deskjet 6980 - printer cover is open error message
The problem was a broken plastic arm that pivots to signal the door being opened or closed. It is behind a cover on the right side of the printer. In one position, it indicates the door is closed which is required for the printer to print or send information about the ink supply levels and in the other position, it indicates the door is open which is required to load or unload the ink cartridges (a barrier is in place when the door is closed). The plastic arm did not look very robust.
↧
Re: Printer error
Hi @Tricia58,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
↧
↧
Error 59.C0 on a MFP M181fw
Hello,
the "59.C0 error" appears every now and then, allowing me to print only a few pages at a time.
I have found that I may have to change a small motor inside the printer but I can't find the model of that motor.
I also would like to know if there is a tutorial to help me change it.
I live on a small island and don't have any repair shop here...
thank you in advance
best regards
Camille
↧
Brand new HP ink carts will not recognize
HP Envy Inspire will not 7900e series will not accept new hp cartridges, installed a BRAND new one i just bought this morning and still shows as empty. The black shows full but the tri color will not work, and even if i try to print something only in black it is not printing correctly. And of course my warranty expired yesterday. This matter is urgent as i need to print documentation for my fathers surgery. I have followed the virtual assistants instructions of: Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage. etc. I have also reset and unplugged it. Please help!!!
Thank you in advance.
↧
older generation cartridge
I have a HP OfficeJet Pro 8710.
I just ran out of yellow ink and replaced with new cartridge dated 8-2020.
Error message, Older Generation Cartridge. The one I was using prior to that was dated 12-2022.
Everything I'm reading sounds like a Firmware issue.
1. Can something be done so I can use these cartridges ? Very expensive and now useless.
2 If not, What date going forward do I need to use ?
↧