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Re: my printer says I have an account issue

June 26, 2024, 11:51 am
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Hi @DeeRief,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

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Re: The top door will not completely open so I can install a new ink cartridge HP 6400 printer

June 26, 2024, 11:56 am
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Hi @Donna_22,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with installing ink cartridges on your printer as the cartridge access door does not open.

Please follow the steps below to perform a power drain.

 

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Now power on the printer again and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

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Re: B824F444 Error

June 26, 2024, 12:02 pm
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Hi @SimbaInvestment,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code B824F444 on your HP OfficeJet Pro 7740 series printer seems to be quite uncommon.

 

Here are a few steps you can take to troubleshoot the issue:

 

Restart the Printer:

  • Turn off your printer.
  • Unplug the power cord from the back of the printer and the wall outlet.
  • Wait for about a minute, then plug the power cord back in and turn on the printer.

Update Firmware:

  • Ensure that your printer’s firmware is up to date. You can check for firmware updates on the HP Support website.

Check for Software Issues:

  • Make sure your printer software and drivers are up to date. You can download the latest drivers and software from the HP website.

Check Connections:

  • Ensure all cables (USB, power, network) are securely connected.
  • If you are using a wireless connection, make sure the printer is properly connected to your network.

Factory Reset:

  • Restoring the printer to its factory settings might resolve the issue. Note that this will remove any custom settings and preferences.
  • Go to the printer’s menu, find the setup options, and look for a "Restore Defaults" or "Factory Reset" option.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

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Printer won't work

June 26, 2024, 12:05 pm
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I am getting a message that reads: "Cartridge cannot be used until printer is enrolled in HP Instant Ink." I no longer am using Instant Ink for this printer (though I have in the past). I had just installed a new black ink cartridge that you had sent me back when I did have Instant Ink.

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Re: código 003E1AA3

June 26, 2024, 12:10 pm
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Hi @Josue038,

 

Thank you for your response, 

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

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Printhead issue

June 26, 2024, 12:12 pm
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My printer says printhead issue.  I talked with virtual assistant to trouble shoot and concluded I do not have a removable printhead so I should contact support.  I cannot figure out how to contact support or resolve this issue.  Can someone please give me some insight.  Thank you!

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Re: 01B3B8E6 Blue Screen Error On Start Up

June 26, 2024, 12:18 pm
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Hi @TrudyMT,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The blue screen error code "01B3B8E6" typically indicates a hardware or firmware issue. For your HP 9015 All-In-One printer, here are a few steps to troubleshoot this issue.

 

Power Cycle the Printer:

  • Turn off the printer.
  • Unplug the power cord from the printer and the wall outlet.
  • Wait for about 60 seconds.
  • Plug the power cord back into the printer and the wall outlet.
  • Turn on the printer and check if the error persists.

Update Firmware:

  • Ensure that your printer’s firmware is up to date. You can check for firmware updates on the HP support website. Download and install any available updates.

Reset the Printer:

  • Sometimes a factory reset can resolve firmware issues. To perform a factory reset, you can usually find the option in the printer's settings menu. Be aware that this will restore the printer to its original settings and you may need to set up the printer again afterward.

Check for Paper Jams or Obstructions:

  • Ensure there are no paper jams or foreign objects inside the printer. Open all accessible panels and carefully inspect for any obstructions.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

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My printer keeps telling me that one or more cartridges (black) appear to be damaged

June 26, 2024, 12:18 pm
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My printer is an HP Officejet Pro 8610 all in one.  It would not connect wireless so I had to connect an ethernet cord; it is also saying the one or more cartridges appear to be damaged but only shows the black.  I have replaced the black cartridge with two brand new cartridges and I continue to get the same error message.  I had an online chat on June 12 with HP instant ink, as I am a member, and she walked me through a number of steps including resetting back to factory settings.  

 

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Re: ECRAN BLEU AVEC MESSAGE D'ERREUR B886BB4C

June 26, 2024, 12:34 pm
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Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

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Error B80BD2FC with blue screen

June 26, 2024, 12:36 pm
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I need halp to fix my printer.

I turned it on and the screen is blue and it show the error B80BD2FC

can someone help me?

best regards

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how to : Restore printer factory defaults for HP Officejet 4500

June 26, 2024, 12:39 pm
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is there a way to restore printer to factory defaults using the front panel?

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Re: Error mark on printer

June 26, 2024, 12:47 pm
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Screenshot (1).pngScreenshot.png

Tried to follow your list and findout that I do not own any printers acording to www.hpsmart.com and also webservice is disabled and cannot be enabled (keep saying Enabling Web Services. This process may take several minutes.)

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Printer shows to add paper, but there is paper in the tray

June 26, 2024, 12:59 pm
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Printer will not print - says to add paper when the paper tray if full.

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Re: Printhead appears to be missing

June 26, 2024, 1:03 pm
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Hi @Johndemo660,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

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Printer HP Envy Photo 7800 keeps telling me I can't print double-sided because the paper type is set

June 26, 2024, 1:04 pm
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Whenever I try to print double-sided the printer says it can't print double-sided when the paper choice is postcard. I have never changed settings on anything anywhere from 8x11. I can't find anywhere to change it. The printer is set to 8x11. My Mac is set to 8x11. My MS Word is set to 8x11. Why gives?

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HP Laser Jet M110w has Attention light flashing orange non-stop. Unable to print anything from PC

June 26, 2024, 1:04 pm
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Wireless network test report shows all Good!  can ping printer and HP Smart not showing any negative status.  Have ran through reboots and Debrie checks.  Latest firmware on printer.  So wifi light is solid, power light is solid just the attention light is blinking non-stop.

 

Thanks, for any input...

HP Laser Jet M110w

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Re: Officejet Pro 8610 Printer Failure error

June 26, 2024, 1:13 pm
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Hi @Justletmebrowse,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are getting the "Printer Failure" error you're encountering with your HP Officejet Pro 8610 can be frustrating, especially after replacing the ink cartridge with a genuine one. 

 

Here are a few steps you can try to resolve the issue:

 

Perform a Hard Reset:

  • Turn off the printer.
  • Disconnect the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds.
  • Reconnect the power cord to the printer and the wall outlet.
  • Turn on the printer.

Update Printer Firmware: Update the firmware on an HP printer

  • Ensure your printer's firmware is up to date. You can download the latest firmware from the HP Support website.

Check for Obstructions:

  • Open the printer and check for any obstructions or debris around the printhead and cartridges.
  • Ensure that the cartridges are seated properly.

Clean the Printhead Contacts:

  • Turn off the printer and unplug it.
  • Remove the printhead.
  • Clean the electrical contacts on the printhead and inside the printer with a lint-free cloth and a small amount of distilled water.
  • Allow the contacts to dry completely before reinstalling the printhead.

Reset the Printhead:

  • Remove all the ink cartridges.
  • Lift the latch handle on the carriage until it stops.
  • Lift the printhead to remove it from the carriage.
  • Reinsert the printhead and lower the latch handle.
  • Reinsert the ink cartridges.

Check for Faulty Cartridges:

  • Even though you replaced the yellow ink cartridge with a genuine HP one, there might be an issue with the new cartridge. Try removing the new cartridge and reinstalling the old one (if you still have it) to see if the error persists.

Refer to this document:  HP Officejet Pro 8610 e-All-in-One Printer series

HP OfficeJet Printers - 'Printer Failure' Error

 

I hope this helps. 

 

Take care and have a good day.

 

Please click“Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

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Re: Error mark on printer

June 26, 2024, 1:13 pm
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Hi @MYKYTA2,

 

Thank you for your response, 

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

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Re: I keep getting message that my printer is invalid, however, everything is connected correctly

June 26, 2024, 1:17 pm
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Hi @KLO27,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that does not print.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

 

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

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Re: DeskJet 2700e asking for SETUP CARTRIDGE

June 26, 2024, 1:18 pm
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Hi @PrinterMaster24 

 

Welcome to HP Support Community!

 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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