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Re: 8020 print cartridge cannot move only when printing in color

June 26, 2024, 9:47 am
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Hi @MikeCFL,

 

Kindly check the next set of steps below.

 

Check Ink Cartridges:

  • Open the ink cartridge access door and remove each ink cartridge.
  • Inspect the cartridges for any damage or leaks.
  • Reinstall the cartridges, ensuring they are seated properly.

Reset the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 60 seconds before plugging the printer back in and turning it on.

Perform a Hard Reset:

  • Unplug the printer while it is still on.
  • Wait for 60 seconds, then plug the printer back in and turn it on.

Update Printer Firmware:

  • Ensure your printer firmware is up-to-date by visiting the HP Support website and downloading the latest firmware for your printer model.

Perform a Printer Diagnostic:

  • Use the HP Print and Scan Doctor tool to diagnose and fix any issues. Download the tool from the HP Support website.

Additional Tips:

Paper Quality:

  • Ensure you are using the correct type and size of paper recommended for your printer.

Check for Obstructions:

  • Make sure there are no obstructions or foreign objects inside the printer that could prevent the carriage from moving freely.

Perform a Test Print:

  • After performing the above steps, try printing a test page to see if the issue is resolved.

 

If the issue persists after following these steps, it may indicate a more serious hardware problem. In this case, it is recommended to contact HP Support for further assistance or to schedule a repair.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

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Cannot print from anything from Cricut Design Space.

June 26, 2024, 9:53 am
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I am unable to print anything from Cricut Design Space. I get an error stating "printer couldn't  print Cricut: mat composite". How can I fix this?  

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Re: HP envy 6000 Printing Blank Sheets

June 26, 2024, 10:00 am
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Hi @Chicco68,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

May I know HP Envy 6000 or HP ENVY 4520 All-In-One Printer

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

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The error: "There is a problem with the printer ink system." Officejet 8600 Pro.

June 26, 2024, 10:05 am
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I changed cartridges in my printer which I've had for many years. When I put new cartridges in, the printer issued the error that a cartridge had been used before. I replaced all of the cartridges with ew cartridges. Now the printer displays the message, "There is a problem with the printer ink system. Turn the printer on and off. If the problem persists contact HP support." What can I do the fix this?

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Upon rebooting printer the blue error message pops up with B3000004, every light starts flashing and

June 26, 2024, 10:05 am
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Upon rebooting printer the blue error message pops up with B3000004, every light starts flashing and then asks me to turn off and then turn on again. wont let me connect to download update

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Re: HP officejet 6700 Premium says printhead has issue, seems ink has exploded

June 26, 2024, 10:07 am
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Hi @june94,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that has a print system error.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

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Information light on a HP Printer

June 26, 2024, 10:08 am
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Why does the information light keep flashing and  printing the information page? How do I clear that feature?

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Error message/ cannot print

June 26, 2024, 10:13 am
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our printer will not print, the error message says - A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information

 

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Re: HP ENVY Photo 7134 All-in-One Printer Serial number: Product number: Z3M48B not loading to menu

June 26, 2024, 10:16 am
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Hi @PL2024,

 

If you are facing any issue using the HP smart app to add your printer on windows 11.

 

Please try it on windows 10 with the HP smart app again and let me know if that resolves the issue.

OR

Install the printer with Windows built-in driver on windows 11.

You can refer to this document to install the printer.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

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Error Code

June 26, 2024, 10:18 am
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My printer won't do anything but blink and the screen says error 0X83C0000A

THE POWER BUTTON JUST BLINKS! It won't turn on or off

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TANGO X. Is there a print queue in the dashboard?

June 26, 2024, 10:24 am
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Just trying to find out if there is a print queue and where to find it for TANGO printer in the dashboard app.

This is used when one is trying to cancel a job or just get rid of backed up jobs that are holding up a current print request.

(I had a job print 6 times with 6 color pages because I could not clear the job and had to restart the Tango multiple times in order to get it to connect to the internet!) Thanks!

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Re: Printer issue

June 26, 2024, 10:29 am
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Hi @MariaDan,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Let's try to troubleshoot the issue with your HP Deskjet Plus Ink Advantage 6000 series printer. The fact that the "i" (information) button is on and documents remain in the queue suggests there might be a communication or software issue. Here’s a detailed step-by-step guide to help you resolve this problem:

Step-by-Step Troubleshooting Guide

1. Clear the Print Queue

  • Go to Settings> Devices> Printers & scanners.Select your HP Deskjet Plus Ink Advantage 6000 printer and click Open queue.Right-click on each job and select Cancel to clear the print queue.

2. Restart the Printer and Computer

  • Turn off the printer.Unplug the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds.Plug the power cord back in and turn on the printer.
  • Restart your computer to ensure there are no pending software issues.

3. Check Printer Connection

  • Ensure the USB cable is securely connected to both the printer and the computer.Try using a different USB port on your computer.Ensure your printer is connected to the same Wi-Fi network as your computer.Print a network configuration page to verify the connection status.

4. Reinstall Printer Drivers

  • Go to Control Panel> Programs> Programs and Features.Find and uninstall any HP printer software.
  • Go to the HP Customer Support - Software and Driver Downloads page.Enter your printer model number and download the latest drivers.Follow the on-screen instructions to install the drivers.

5. Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool.Follow the prompts to diagnose and fix common printing issues.

6. Check Printer Status and Settings

  • Go to Settings> Devices> Printers & scanners.Select your HP Deskjet Plus Ink Advantage 6000 printer and click Manage.
  • Click Set as default.In the Printers & scanners menu, make sure your printer status is set to Ready and not Offline.

7. Update Printer Firmware

  • Go to the HP Customer Support - Software and Driver Downloads page.Enter your printer model number and search for the latest firmware update.Follow the instructions to download and install the firmware update.

8. Check for Software Conflicts

  • Temporarily disable any firewall or antivirus software on your computer.Try printing a document to see if it resolves the issue
  • Make sure there are no other printer management programs or drivers installed that might conflict with the HP drivers.

I hope this helps.

 

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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HP Envy Photo 7855 printing non-stop going through a ream of paper

June 26, 2024, 10:41 am
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Sent several items to the printer (HP Envy Photo 7855) and the printer eventually stopped printing.  Windows 10.  I checked the Services, printers spool and there were no jobs listed.  But now, every time I try and print it starts non stop spitting out sheets that have some odd random items about a line or two long and rest of page is blank.  My wife can print without problem from her computer.  I let it print about 300 sheets and it keeps wanting to print more.  I need to reset or throw this printer in the trash.  Help please.

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Re: I have an HP Laer Jet 476. My paper tray will not close all the way. It stops 2 1/4" from

June 26, 2024, 10:55 am
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Thanks, your answer about the blue release button was the solution.  I'll go to the HP community first in the future.  The HP Laser Jet 475 has been solid as a rock.  First issue I've had with it.  Think I've had it ten years.

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HP LaerJet Pro MFP M183fw only print weak or blank/empty pages

June 26, 2024, 11:11 am
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Hello, 

my printer has problems with printing. So far, he has printed well. But all of a sudden, only empty or very weak prints appear.

 

I bought new toner, black and all 3 colors. But...this doesn`t help. Still blank or very weak print. 

I`ve tried the cleaning option multiple times (also a empty paper, don`t know if there should be something)  
and the calibrate option. 
But nothing helps, the demo page seemed to get better but , after multiple prints it is not. there is a little bit of yellow in the lower right side, and I can imagine some grey bubbles and the text "HP Laser jet....." is readable but very very weak. 

Anyone an Idea what I can do now?

Thanks in advance

Nevyn


IMG_20240626_200052.jpgIMG_20240626_200116.jpg

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Printer giving error 0x610004b

June 26, 2024, 11:13 am
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I have a hp officejet pro 6968. It keeps giving me a false paper jam and a printer failure error. It also keeps telling me that I didn't shut it off properly even when I do. Is there any suggestions on how to fix this thing? I'm usually pretty tech savvy but this has stumped me.

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hp laser jet pro 404n - pcl xl error - subsystem KERNEL - internal Error 0x91

June 26, 2024, 11:15 am
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The screen on my printer went blank, and also, printing  pcl xl error - subsystem KERNEL - internal Error 0x91

I tried all the processes that suggested plugging off and taking cartridge off, but nothing looks like it is working!

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Printer is spooling

June 26, 2024, 11:17 am
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Printer is just spooling on "print" even if I try to print a test page...not sure if there is a solution here or if I need a new printer. This one is about 4 years old. 

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error code oxb0a72d4

June 26, 2024, 11:27 am
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Hi i can not printer and my error code on the printer right now  is 0xb80a72d4

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Printer head error code 0xc19a0015 on all-in-one HP office jet pro 6978

June 26, 2024, 11:45 am
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I get the subject error code on my printer and have no idea what to do. Please help.

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