All of a sudden, the printer stopped working. I send a document to print, the carriage moves, the screen reads printing but nothing happens. I have to cancel from the screen. It will not cancel printing from the PC. I have already uninstalled and reinstalled the software twice. It will not print a test page. However, it will print a print quality diagnostics page which means the WiFi is connected. I ran the Windows printer troubleshooter and it reads no issues. Tried printing PDF files, Word docs, etc. Printer is connected to PC via WiFi. HELP!

Hi @MwilaBoniface,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing with your HP LaserJet Pro MFP M227 series printing unwanted content, such as "POST / ipp/printer/1.1", typically relates to incorrect printer settings or driver issues. 

Here are some steps you can take to troubleshoot and resolve this problem:

1. Update Printer Drivers

Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP support website.

Uninstall Current Drivers:

• Open the Control Panel.
• Go to "Programs and Features" and uninstall any HP printer software.
• Open "Device Manager", expand the "Printers" section, right-click your printer, and select "Uninstall device".

Install Latest Drivers:

• Download the latest drivers from the HP website.
• Install the downloaded drivers.

2. Reset Printing System

Resetting the printing system can clear any misconfigurations.

Clear Print Queue:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Select your HP printer and click "Open queue".
• Ensure there are no pending print jobs. If there are, cancel them.

Remove and Re-add Printer:

• In the same "Printers & scanners" menu, remove your HP printer.
• Restart your computer.
• Re-add your HP printer.

3. Check Printer Settings

Ensure that the printer settings are correctly configured.

Printer Properties:

• Open "Settings" > "Devices" > "Printers & scanners".
• Select your printer and click "Manage" > "Printer properties".
• Under the "Advanced" tab, ensure the correct driver is selected.

Disable Unwanted Features:

• Under "Printer properties", check the "Device Settings" tab.
• Disable any features that might be causing unnecessary prints, such as "Print PostScript Error Information".

4. Check for Firmware Updates

Ensure your printer firmware is up to date.

1. Firmware Update:
   • Go to the HP support website and check if there's a firmware update available for your printer model.
   • Follow the instructions to update the firmware.

5. Network Printer Settings

If your printer is networked, incorrect IPP (Internet Printing Protocol) settings might cause issues.

Printer Web Interface:

• Access your printer's web interface by entering its IP address into a web browser.
• Check the "Network" or "Web Services" settings for any misconfigurations.

Disable IPP if Unnecessary:

• If you're not using IPP, you can disable it to prevent unnecessary network communication.

6. Run HP Print and Scan Doctor

HP provides a utility called HP Print and Scan Doctor that can diagnose and fix many common printing and scanning issues.

1. Download and Run:
   • Download HP Print and Scan Doctor from the HP support website.
   • Run the utility and follow the on-screen instructions.

7. Check Print Job Source

Sometimes, print jobs might be coming from an unexpected source.

1. Check Applications:
   • Ensure that no background applications or scripts are sending print jobs.
   • Review the "Print Queue" to identify the source of the unwanted print jobs.

Refer to this document:  HP LaserJet Pro MFP M227 series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Hi @MwilaBoniface,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing with your HP LaserJet Pro MFP M227 series printing unwanted content, such as "POST / ipp/printer/1.1", typically relates to incorrect printer settings or driver issues. 

Here are some steps you can take to troubleshoot and resolve this problem:

1. Update Printer Drivers Software and Drivers for HP LaserJet Pro MFP M227 series

Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP support website.

Uninstall Current Drivers:

• Open the Control Panel.
• Go to "Programs and Features" and uninstall any HP printer software.
• Open "Device Manager", expand the "Printers" section, right-click your printer, and select "Uninstall device".

Install Latest Drivers:

• Download the latest drivers from the HP website.
• Install the downloaded drivers.

2. Reset Printing System

Resetting the printing system can clear any misconfigurations.

Clear Print Queue:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Select your HP printer and click "Open queue".
• Ensure there are no pending print jobs. If there are, cancel them.

Remove and Re-add Printer:

• In the same "Printers & scanners" menu, remove your HP printer.
• Restart your computer.
• Re-add your HP printer.

3. Check Printer Settings

Ensure that the printer settings are correctly configured.

Printer Properties:

• Open "Settings" > "Devices" > "Printers & scanners".
• Select your printer and click "Manage" > "Printer properties".
• Under the "Advanced" tab, ensure the correct driver is selected.

Disable Unwanted Features:

• Under "Printer properties", check the "Device Settings" tab.
• Disable any features that might be causing unnecessary prints, such as "Print PostScript Error Information".

4. Check for Firmware Updates

Ensure your printer firmware is up to date.

1. Firmware Update:
   • Go to the HP support website and check if there's a firmware update available for your printer model.
   • Follow the instructions to update the firmware. Update the firmware on an HP printer

5. Network Printer Settings

If your printer is networked, incorrect IPP (Internet Printing Protocol) settings might cause issues.

Printer Web Interface:

• Access your printer's web interface by entering its IP address into a web browser.
• Check the "Network" or "Web Services" settings for any misconfigurations.

Disable IPP if Unnecessary:

• If you're not using IPP, you can disable it to prevent unnecessary network communication.

6. Run HP Print and Scan Doctor HP Print and Scan Doctor

HP provides a utility called HP Print and Scan Doctor that can diagnose and fix many common printing and scanning issues.

1. Download and Run:
   • Download HP Print and Scan Doctor from the HP support website.
   • Run the utility and follow the on-screen instructions.

7. Check Print Job Source

Sometimes, print jobs might be coming from an unexpected source.

1. Check Applications:
   • Ensure that no background applications or scripts are sending print jobs.
   • Review the "Print Queue" to identify the source of the unwanted print jobs.

Refer to this document:  HP LaserJet Pro MFP M227 series User manual

I hope this helps. 

Take care and have a good day.

Please click“Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

DO HP ENGINEERS READ THIS??? So after several more weeks with this printer, I have had NO ISSUES with APPLE DEVICES, however, the printer is CONSTANTLY offline in Windows.

To get it back, I have to run HP Smart, put in the pin number of the printer, and click on the wrench icon to run diagnostics.  After running this the printer goes back online.

HP -- whatever those diagnostics are doing, you need to have happen automatically in the print driver!!!  I can't have to stop and run this every single day.

If an engineer calls me I am willing to work with them (I won't charge my usually consulting rate) for free to recreate this issue for them, so we can do a service and fix it for the many people experiencing this issue.

I want to compare a 1312nfi demo page picture and a demo page from my printer

Hi @Harp920,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Hi @Carla92608,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

hp officejet pro 9015e will not detect paper size correctly and stops on the align printhead screen. When I try to continue the printer does not detect the correct size and errors to paper size mismatch.  I cannot access the printer wirelessly as I had done a reset to try and fix the paper size detection issue.  now I cannot access the home screen at all.  Once the paper size mismatch screen shows it is locked up and will not allow me to do anything.  

Note:  the paper size detection issue was happening prior and in this community it told me to reset the printer to factory settings.  That took away wifi access and I do not have a cable to connect via USB. 

Printer not printing.  message, "Printer in error state."

Hi @Sharoni1944 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2752 All-In-One Printer is printing too far down the page, cutting off information at the bottom, here are some troubleshooting steps you can follow to resolve the issue:

1. Check Printer Settings

• Paper Size: Ensure that the paper size selected in your printer settings matches the paper size loaded in the printer.
• Margins: Check the margins in your document settings. Make sure they are not set too small.
• Page Layout: Verify that the page layout settings in the application you are printing from are correct.

2. Update Printer Drivers  Software and Drivers for HP DeskJet 2752 All-in-One Printer 

• Make sure you have the latest drivers installed for your printer. You can download the latest drivers from the HP Support website.

3. Align Print Heads

• Perform a print head alignment. This can usually be done through the printer’s control panel or the HP software installed on your computer.

4. Clean Print Heads

• Clean the print heads to ensure there is no ink buildup causing misalignment.

5. Check Paper Feed

• Ensure the paper is loaded correctly in the tray and that the paper guides are snug against the paper without bending it.

6. Printer Firmware Update Update the firmware on an HP printer

• Check if there is a firmware update available for your printer on the HP Support website and install it if available.

7. Print a Test Page

• Print a test page from the printer’s control panel to see if the issue persists. This can help determine if the problem is with the printer or the software.

8. Application-Specific Settings

• If the issue occurs when printing from a specific application, check the print settings within that application. Ensure that the page size, margins, and scaling are set correctly.

9. Reset Printer

• Try resetting the printer to its default settings. This can often resolve any configuration issues that might be causing the problem.

Detailed Steps for Common Fixes

Adjusting Margins and Page Layout

Microsoft Word (or similar):

• Go to File> Print> Page Setup.
• Check the margins and set them to a standard size (e.g., 1 inch).
• Ensure the paper size is set to the size you are using (e.g., A4, Letter).

PDF Viewer (e.g., Adobe Acrobat):

• Go to File> Print.
• Check the settings for Page Scaling or Fit to Page.
• Ensure the paper size matches your printer settings.

Updating Drivers and Firmware  Update the firmware on an HP printer

1. Visit the HP Support website.
2. Enter your printer model (HP DeskJet 2752) and download the latest drivers and firmware.
3. Follow the installation instructions provided on the website.

Aligning Print Heads

1. On the printer control panel, navigate to Setup> Printer Maintenance.
2. Select Align Print Heads.
3. Follow the on-screen instructions to complete the alignment process.

Refer to this document: HP DeskJet 2752 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click“Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

I have tried everything to get my hp4630e to power on will a factory reset work or should I throw it away ?

thank you 

When I try to print anything (from my computer) I get the "Out of Paper" message.  It has paper and COPIES fine, just not when trying to print anything off computer.  

Printer prints only error typecheck 

@Maccydee 

Welcome to the HP English Community --

True, there is a brief period when a job is first accepted by the printer that includes time to cancel the job at the printer.

After that, job control is turned over to the device (computer, tablet, phone) where the job originated.

Some devices include the ability to see, manage, and influence the job queue.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Additional Information / Details

Use or ignore as suits your situation.

Windows - Print Job Stuck in Queue

Cancel Print / Resume Print / Print Service Reset / Rebuild Queue / Temp Folder

----------------------

Cancel Print Job - Printer Print Queue

On those printers where the option is supported,

If you catch the job quickly enough, print jobs mighty be cancelled on the printer.

The “cancel” button might be labeled as such or might present as a red Xon the printer control screen.

NOTE: Where supported at all, it is normal for the “X” to display on the printer control panel for a short time.

What happens next?

After the job is turned over to the print service, cancel the job in the print queue on the computer

Reminder:  Jobs might get stuck in a print queue or behave oddly if you do not have the correct printer destination selected in your job setup.  Check, too, whether your printer is set as the Default printing device.

===========================================

Print Queue - Find and Manage Print Jobs

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

OR

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Scroll down

Select More devices and printers settings

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Optional

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

===========================================

Print Queue / Print Service Reset

• After a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings> Update and Security> Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

===========================================

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar> Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HPdevices.

ClickYes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Hello everyone, I need urgent help, the HPdeskjet4100 printer does not print. It worked without a problem until a few days ago.. now it says hat there is no paper, even though there is, and does not pull pages, just makes a sound and says at the end: "the printing was completed" when nothing comes out. I have already turned it off and on without success. There are signs on the display that I don't recognize, There is a blue light near the wireless network . I should note that a printer test page two hours before this happened came out fine.   I am printing from a laptop, with operating system windows 10. never had a problem with the printing. I would appreciate a practical  help - not advice on starting to disassemble the printer - I don't have the knowledge or the ability to do this. Thanks in advance to the helpers.

I was copying an article from a magazine.  Got one two sided page but the next one only printed one page. Could not get the back side page to print.  When I tried, the icon ADF Error lite came on and just spit the page out.

Officejet Pro 8600

received the following error
Printer Failure
There is a problem with the printer or ink system.  Turn off the printer, turn back on
If you continue to get this message, contact HP.

Issue happened after I received a msg that the Cyan cartridge was empty, and I replaced it.  I've now replaced it with two MORE brand new cartridges.  Neither power off cycling (for over 1 min), or changing out cartridges... seams to fix.  The only thing that seams to make the Failure error go away is putting the old empty cartridge back in... and getting the empty empty/replace msg.

I've tried the "contact HP" as the message says, but apparently there is NO ONE to contact.  Every attempt sends me to the "knowledge" bank or "Community support".  So here I am.

Hi @NotAvalidName ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP 6978 printer out of error state 

May I know the error message you are getting and could you please elaborate on the issue?

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Hi @RoyalLondon,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

I have even tried with HPSmart and the app.  The photo prints with a white border even when 'borderless' is on.  Is there another setting I need to change?