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Re: Printing Error

June 6, 2024, 1:41 pm
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Hi @BLZ5,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your printer may be printing out some additional information related to the print job. Here are a few steps you can try to resolve this issue:

 

  • Check Printer Settings: First, make sure there are no settings in the printer's control panel or software that might be causing it to print multiple pages. Look for any options related to print job settings, such as duplex printing or number of copies, and ensure they are set correctly.
  • Update Printer Firmware: Check if there are any firmware updates available for your HP LaserJet Pro M201dw. Sometimes, firmware updates can fix bugs or issues with the printer's behavior. Update the firmware on an HP printer
  • Reset Printer: Try resetting the printer to its factory defaults. This can sometimes resolve unexpected behavior. Refer to the printer's user manual for instructions on how to perform a factory reset.
  • Check Print Queue: Check the print queue on your computer to see if there are multiple print jobs queued up. Cancel any extra print jobs that may be causing the additional pages to print.
  • Reinstall Printer Drivers: Uninstall the printer drivers from your computer and then reinstall them. Sometimes, corrupted or outdated drivers can cause printing issues.

 

Refer to this document: HP LaserJet Pro M201dw User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

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HP 7740 stuck on verifying after saying no to firmware update.

June 6, 2024, 1:50 pm
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how do i fix this??????  Ive tried unplugging it for even 30min, to no avail.

nothing works

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Printer stuck on update screen

June 6, 2024, 1:57 pm
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My printer went offline a couple days ago during a brief power outage. Ever since then, it’s been stuck on what looks like an update screen with a blue bar. I am not able to turn it off with the power button for some reason, but I’ve tried unplugging it and waiting multiple times, and a couple times unplugging and restarting my router alongside it as well.

 

My printer shows as offline/unavailable. I am not able to access any of the buttons on the touchscreen because it’s stuck on the update. I tried running diagnostics on it through HP Smart like the website suggested, but my device was not found. I’m really frustrated by the inaccessibility of HP Support and would like a solution, so please let me know if you’ve had the same issue or have any additional suggestions.

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M201dw Laserjet Printer Stuck in Pause Mode

June 6, 2024, 2:07 pm
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My Laserjet M201dw seems to be stuck in pause mode when printing.  There can be one or several jobs in the print Q and even if I resume printing it switches back to pause immediately.  I have a Mac with OS Sonoma and this has not been an issue until this week.

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Re: unable to print from Iphone or Ipad. Get a printer busy message. Can print from lap top.

June 6, 2024, 2:09 pm
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Hi @Elaine419,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're experiencing issues printing from your iPhone or iPad to your HP Envy Photo 7155 printer. Here are some steps you can take to troubleshoot and resolve the "Printer busy" message:

1. Restart Devices and Printer

Restart Your Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

Restart Your iPhone/iPad:

  • Power off your iPhone or iPad and then turn it back on.

Restart Your Router:

  • Power off your router, wait for about 30 seconds, and then power it back on.

2. Check Network Connection

  • Ensure your printer and your iOS devices are connected to the same Wi-Fi network, Make sure the Wi-Fi signal is strong and stable.

3. Update Firmware and Software

Update Printer Firmware:

  • Ensure your printer's firmware is up to date. You can check for firmware updates through the HP Smart app or by visiting the HP Support website.

Update iOS:

  • Make sure your iPhone or iPad is running the latest version of iOS. Go to "Settings" > "General" > "Software Update."

Update HP Smart App:

  • Ensure you have the latest version of the HP Smart app installed on your iOS devices. Go to the App Store and check for updates.

4. Re-add Printer on iOS Device:

  • Open the "Settings" app on your iOS device.Go to "Bluetooth" and ensure it is turned on.
  • Go to "Wi-Fi" and make sure you are connected to the same network as your printer.Open the HP Smart app, remove the printer, and then add it again by following the on-screen instructions.

5. Reset Printing System on iOS Devices:

  • Open the "Settings" app. Go to "General" > "Reset." Select "Reset Network Settings" (this will reset your Wi-Fi passwords, VPN settings, and cellular settings).

6. Check AirPrint Compatibility

  • Open the HP Smart app or the printer's web interface and go to the printer settings. Check if AirPrint is enabled and properly configured.

7. Clear Print Queue

  • Open the HP Smart app on your iPhone or iPad. Go to the print queue and clear any pending or stuck print jobs.

8. Reset Printer to Factory Settings

  • Refer to your printer's user manual for instructions on how to perform a factory reset.

I hope this helps.

 

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Re: Cyan colour does not print in HP Tango

June 6, 2024, 2:13 pm
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Hi @Pix-B,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've already taken several steps to troubleshoot the issue with the cyan color not printing on your HP Tango printer. Since the problem persists despite your efforts, here are some additional steps you can try:

1. Check Ink Levels

  • Ensure that the cyan ink cartridge has sufficient ink levels. You can check this through the printer's control panel or the HP Smart app.

2. Print a Print Quality Diagnostic Page

  • Print a print quality diagnostic page from the printer's control panel or through the HP Smart app. This page can help identify any specific issues with the cyan color.

3. Clean Printhead Manually

  • If the cyan color is still not printing properly, you can try manually cleaning the printhead:
    1. Turn off the printer and unplug it from the power source.
    2. Open the printer's access door to access the printhead.
    3. Moisten a clean, lint-free cloth with distilled water.
    4. Gently wipe the printhead surface and surrounding areas to remove any dried ink or debris.
    5. Allow the printhead to dry completely before closing the access door and turning the printer back on.

4. Update Printer Firmware

  • Ensure that your HP Tango printer has the latest firmware installed. You can check for firmware updates through the HP Smart app or the HP Support website.

5. Perform a Factory Reset

  • Perform a factory reset on your HP Tango printer to reset all settings to their defaults. Refer to your printer's manual for instructions on how to perform a factory reset.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Re: Stuck in copy mode

June 6, 2024, 2:22 pm
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HI @Shannonalmas,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP printer is stuck in copy mode and you're unable to print, here are some steps you can take to troubleshoot and resolve the issue:

1. Power Cycle the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 1-2 minutes.
  • Plug the printer back in and turn it on.
  • This can sometimes resolve temporary glitches and reset the printer's settings.

2. Cancel Copy Job

  • If the printer is stuck in copy mode due to a previous copy job, try canceling the job:
    • Press the "Cancel" or "Stop" button on the printer's control panel to stop the current copy job.
    • Wait for the printer to return to its ready state.

3. Check Control Panel Options

  • Look for any buttons or options on the printer's control panel that allow you to switch between copy mode and print mode.
  • If there is a dedicated button for switching modes, press it to exit copy mode and return to print mode.

4. Restart Printer Software

  • If you're trying to print from a computer, restart the printer software or print queue:
    • Open the print queue on your computer.
    • Cancel any pending print jobs.
    • Restart the computer and try printing again.

5. Update Printer Drivers

  • Ensure that you have the latest printer drivers installed on your computer:
    • Visit the HP Support website and download the latest drivers for your printer model.
    • Install the drivers on your computer and follow the on-screen instructions.

6. Reset Printer to Factory Defaults

  • As a last resort, you can reset the printer to its factory default settings:
    • Refer to your printer's user manual for instructions on how to perform a factory reset.
    • Note that this will reset all settings on the printer, including network settings and custom settings.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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discontinued instant ink and my printer will not work even though I took out and replaced the ink

June 6, 2024, 2:32 pm
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Hello, I recently discontinued my "instant Ink" agreement.  I got a notice that my printer would no longer print.  I exchanged the instant ink cartridges for cartridges I bought personally.  I still have an error situation.  I have turned the printer off and on.  I tried reloading the new cartridges, etc., but nothing has worked.  What can I do?

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HP Envy 4500 is only printing in color purple

June 6, 2024, 3:25 pm
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ENVY 4500 e- All in one printer is only printing in the color purple. When I do the ink test page, the color yellow does not print at the bottom. Only cyan and the other colors.

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Re: What does the icon "ADF Error" stand for?

June 6, 2024, 3:37 pm
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I have a new HP Envy 6455e Printer.  I am trying to copy an article in a magazine.  The error icon I get is "ADF Error".  What is that and how do I correct it.

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Re: All lights on HP 6000

June 6, 2024, 3:46 pm
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HI @TheDoof,

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Have a great day!

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Re: HP Smart Tank 7301 Printing Images too dark

June 6, 2024, 3:57 pm
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Hi @Treadstone_71,

 

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the“Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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HP PhotoSmart printer C5280 error message "Refer to printer documentation"

June 6, 2024, 4:04 pm
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This printer is not supported by HP but is in good shape but is not functioning properly, and I keep getting the message "Refer to printer documentation", which is not helpful. I have changed the print cartridges but can't get it to work.

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My printer says it is offline how do I get be back online?

June 6, 2024, 4:15 pm
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I have a HP Office Jet Pro 8028 printer . When I try to print something it tells me the printer is offline. What can I do to get it to be back online so it will print ?

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Re: HP error code 0X007C9C98

June 6, 2024, 4:52 pm
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Printer will not print black ink only

June 6, 2024, 6:11 pm
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6/6/2024, I have a HP Officejet Pro 7740 Printer.  I want to print with black ink only, while I wait for my color ink cartridges to arrive in the mail.  I can't print with black ink only because there is a message on the printer screen saying:" Cartriges Depleted - This printer is intended to work only with new or reused cartridges that have a new or reused HP chip.  Replace the indicated cartridges to continue printing."  I have only used original HP new ink cartridges in my printer.  I have never experienced this situation with my printer before.  

 

Does HP charge the same price for new and reused ink cartridges?  CLT28213.

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Re: discontinued instant ink and my printer will not work even though I took out and replaced the in

June 6, 2024, 6:50 pm
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i did instant ink for several years but did not get new when i needed, so bought genuine HP ink but now the printer wont work

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printer stuck on paper jam error

June 6, 2024, 8:04 pm
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My hp envy 6458e printer is stuck on a paper jam error code and I can't free it even though I freed it from the jammed paper. 

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the ink is not moving into place when I opening the ink storage in HP deskjet ink advantage 3777

June 6, 2024, 8:09 pm
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the ink is not moving into place when I opening the ink storage in HP deskjet ink advantage 3777 , also the wireless button is blinking blue light and there is letter E on the display also the paper is blinking red

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Ink Cartridge stuck

June 6, 2024, 8:13 pm
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Paper jam unable to clear; ink cartridge not moving when turned off.

 

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