Hi everyone..I have a printer mentioned above, its showing er77 when turned then after initialization displays another error 49 . My challange is, this printer was purchased in China very far from my country therefore its difficult to send it back for warrant service.
Anyone whith an idea to clear this error or even key combination for factory restore.
Hi @ALEP67,
I'd like to help!
I understand you are receiving an error code OX83C0000A NOS_LOADER_APP
To assist better -How is the printer connected to the device USB or wireless?
Try updating mac and printer firmware
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
To update Mac, try these steps - How to update the software on your Mac
Reset the product
Uninstall HP Easy Start
Download HP Easy Start and install the printer.
You can also install the HP Smart App from app store to print and scan
You may also add the AirPrint printer to the Mac printer queue
Add the Air Print printer to the Mac printer queue
Confirm you are using Air Print by adding the printer in System Preferences.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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Hi @MKSLC,
I'd like to help!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hello,
My Hp Color laserjet MFP M283fdw is on But the screen is black and appears to be off and possibly broken when the printer is on. I have turn the printer on and off several times as well as plugged and unplugged it from the wall outlet. The screen does not react and appears to be off when I touch it.
Neither my phone app or laptop can find the printer when the printer is on. When powering on and off, the printer screen stays dark.
The printer sounds like it makes normal noises when it is turned on or off or if the paper tray is opened and closed.
Any help to fix the problem would be welcome.
Thank you.
Hello @Echo_Lake
Thank you for your reply. I followed your comment on updating the latest printer firmware from my PC and that seems to have done the job. Its a little disappointing that I had to first update the firmware on my brand new printer prior to it working correctly but never the less this has worked and the annoying idle noise is gone.
Thanks again for your help,
Hi @SKORFACTORY,
I'd like to help!
I understand you are receiving a "C4EB847E" error on the printer screen.
We can perform a factory defaults on the printer to resolve the issue
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HI,
I have a Hp officejet pro 6970which error 0199CE7 at boot.
I'm unable to access to the menu so i want to do a factory reset.
Where I can find the instructions?
Hi
I'd like to help!
I understand you are receiving a "04358A98" error on the printer screen.
We can perform a factory defaults on the printer to resolve the issue
Try the below suggestions -
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
To restore the printer to the original factory defaults
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping!
Hello,
Are you registered for the HP Instant Ink service?
I ask you this question because the reset procedure I can provide conflicts with the HP Instant Ink service.
In the first instance, please follow the instructions in the HP document: 'Printer Failure' Error.
In some cases, remove the ink cartridges and reset the printer can solve the error.
NOTE: HP then recommends reconnecting the printer's power cord directly into a wall outlet.
Then, please update the printer's firmware: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/8289585.
Don't hesitate to contact us in case of need.
Best regards,
Hi
I'd like to help!
I understand you are unable to press "ok" when the paper is loaded.
Try the below suggestions
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
The HP laserjet 4025 printer cant start up. It displays "Memory Init Error."
I see that the printer gets stuck while printing intermittently.
Update the printer firmware
Click here to download and install the latest printer firmware from your computer.
Click here to know different methods of updating printer firmware.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I see that you are not able to print from your Chromebook. This seems like a software issue.
Re-setup the printer. Follow the steps mentioned in this document - HP printer setup (Chromebook)
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
To assist you better, are you using a Mac or a Win PC?
For assistance with the printer setup, click here.
Which lights are blinking?
To resolve this issue, refer to - Blinking Lights and Error Codes
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I see that the printer is printing blank pages.
Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I see that the printer is printing blank pages.
Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues
Check the ink levels, clean the printhead and print test page to check the result.
If the issue persists, this could be a hardware issue with the ink cartridges or the printhead.
Replace the ink cartridges if available.
If that did not help, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill out the webform and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
To assist you better, is the printer stuck at this error?
Are you able to bypass this error to access the home screen of the printer?
For now, power reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.
Also, check for any jams inside the printer. Refer to - Paper jam error
If the printer is stuck on the error, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill out the webform and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I have not received any private messages from your end.
Could you resend it to me?
Thanks!
Hello,
The printer's NVRAM must be reset to resolve the Memory Init Error.
You will need to follow the instructions below to resolve this issue:
Don't hesitate to contact us in case of need.
Best regards,
I understand you are not able to use the printer due to this error. Check if you can bypass the error to access the home screen of the printer.
If yes, let us try this:
Go to Setup > Tools > Restore to factory defaults
Check for any jams inside the printer and make sure the print carriage is moving freely.
Refer to - A 'Paper Jam' Error Displays
If the error persists and the printer is stuck, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill out the web form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
) until all three lights on the control panel are lit.
).
) button. The message SKIP DISK LOAD displays on the control panel.