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Re: HP OfficeJet Pro 8022a HP with blue screen

February 10, 2022, 4:25 am
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, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, is the printer stuck at this error?

Are you able to bypass this error to access the home screen of the printer?

 

For now, power reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

Also, check for any jams inside the printer. Refer to - Paper jam error

 

If the printer is stuck on this blue screen, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

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Re: photos printing too dark & red

February 10, 2022, 4:30 am
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, Welcome to the HP Support Community! I’m here to help.

 

I see that the print quality of photos are not good. Have you tried printing on regular paper and check the print quality?

Are you using HP photo papers?

Which app are you using to print photos? Check the print settings. 

 

If the issue persists on regular paper, perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Check the ink levels, clean the ink cartridges, and print a test page to check the result.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

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Re: HOW TO FIX ERROR CODE OXOO829C98

February 10, 2022, 4:45 am
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We can perform a semi full reset on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

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Re: Hp pro 6458

February 10, 2022, 4:47 am
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, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which light is blinking on the printer?

There should be a digit with the letter E on the printer display. Check the same.

To resolve this issue, refer to - Blinking Lights and Error Codes

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

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HP officeJet Pro 9018 - Blue Screen Error Message 01B3B8E6

February 10, 2022, 5:13 am
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I am getting the Blue Screen Error Message 01B3B8E6. I tried to unplug and re-boot but I am still getting the same message.

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how to know number pages have been printed while making multiple copies

February 10, 2022, 5:15 am
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I bought a printer, HP Smart Tank 516. I want to make multiple copies, like 100 copies of one page. But I am not able to find out how many of the copies have been done. Sometimes I need to cancel to print another page but I do not know how many of them done. Could you please help me how to find it out? Even it does not show when I want to print back to back copies. It is too difficult to find out when I need to reload the papers.

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Re: HP officeJet Pro 9018 - Blue Screen Error Message 01B3B8E6

February 10, 2022, 5:23 am
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Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

  1. Turn on the printer.
  2. Before continuing, wait until the printer is idle and silent.
  3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges of the printer.
  5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord into the outlet.
    NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.
  8. Reconnect the power cord to the back of the printer.
  9. Turn on the printer, if it does not automatically make it.
    It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
  10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
  11. Reinsert the ink cartridge, and then close the access door to the cartridges.
  12. Print a calibration page, if prompted.
  13. If you disconnected the USB cable, reconnect it to the back of the product.
  14. Try to print.

Please update the firmware on the printer: Update the firmware on an HP printer.


Software and drivers for HP OfficeJet Pro 9018 All-in-One Printer 

Don't hesitate to contact us in case of need.


Best regards,:Wink:

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error message 0x6100004a

February 10, 2022, 5:30 am
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will not print scan or copy Error message  0x6100004a

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Re: HP officejet pro 8020 with blue screen and power icon and 04358A98 error code

February 10, 2022, 5:51 am
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Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are receiving a "04358A98 " error on the printer screen. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: My HP Deskjet 2652 will not print the entire page. It cuts off the very end of the document.

February 10, 2022, 6:10 am
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, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is not printing the whole page. To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like Word, email or Webpages and check if the issue persists?
  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

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Re: error message 0x6100004a

February 10, 2022, 6:27 am
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Hello,

Error code 0x6100004a indicates a Printer Failure or an Ink System failure.

In the first instance, please follow the instructions in the HP document: 'Printer Failure' Error.

In some cases, remove the ink cartridges and reset the printer can solve the error.

  1. Turn on the printer.
  2. Before continuing, wait until the printer is idle and silent.
  3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges of the printer.
  5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord into the outlet.
    NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.
  8. Reconnect the power cord to the back of the printer.
  9. Turn on the printer, if it does not automatically make it.
    It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
  10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
  11. Reinsert the ink cartridge, and then close the access door to the cartridges.
  12. Print a calibration page, if prompted.
  13. If you disconnected the USB cable, reconnect it to the back of the product.
  14. Try to print.


Then, please update the printer's firmware: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/11161242.

Don't hesitate to contact us in case of need.

Best regards,:Wink:

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officeJet 3833 Zeig mir nach langem nicht gebrauch error code oxb88a5048 an.

February 10, 2022, 6:31 am
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officeJet 3833 Zeig mir nach langem nicht gebrauch error code oxb88a5048 an.

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Re: Paper tray

February 10, 2022, 6:37 am
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, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which device are you using to print, Win Pc or a Mac?

Are you using the HP Smart app?

 

Keep me posted for further assistance. 

 

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HP Office Jet Pro 8035 event code

February 10, 2022, 6:47 am
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I keep getting an error message that says Printer Failure, Event Code: 71.02.4A

 

what does this mean? I restarted my printer but same error message

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Blue ink stopped printing

February 10, 2022, 7:02 am
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Got email last night from hpink telling me my printer isn’t connecting to them. This am, blue ink doesn’t print. Checked ink supply and it shows almost full. Did clean printhead page. Didn’t see any blue on printed page. Changed cartridge to new cartridge with no luck. Checked online and see others with same complaints but no solution. Am I to think I need to replace my print head? Of course it’s out of warranty. 

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HP Office Jet 8600 offline to my computer, but works on another on our home network

February 10, 2022, 7:05 am
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My printer is now listed in devices and printers as DO NOT DELETE - Needed for HP OfficeJet Pro 8600. I haven't been able to print anything from this computer for a couple of days, however another person on our home network can print from their computer. Yesterday the message was that the printer was offline, I triple-checked everything and it should work and does from another computer. I don't remember trying to delete anything. Any ideas how I can get it printing again? 

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Re: HP Office Jet 8600 offline to my computer, but works on another on our home network

February 10, 2022, 7:17 am
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Hello,

In order to solve this issue, configure a new TCP/IP port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finishand close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:

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Re: Envy 6055 says print tray open when it is closed

February 10, 2022, 7:25 am
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, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print due to this issue. Do you have any blinking lights on the printer or error codes?

 

For now, perform the steps mentioned under 'Light patterns' > Light bar glows amber

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

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Printer error B8200618

February 10, 2022, 7:31 am
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Hi, my printer (HP OfficeJet Pro 9015) has consistently shown a blue background with the code “B8200618” on it for over a week now and will not print from my MacBook nor any other computer in our home.  I’ve tried shutting the printer down and restarting, but can’t get anywhere with it. Any help would be appreciated! Thank you!!

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Re: HP Envy 7858 menu is stuck on HP screen during start up. I have tried everything with no luck.

February 10, 2022, 7:49 am
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Thank you for responding to my issue.  HP doctor doesn't recognize my printer.  I have unplugged and tried to reset the printer that way but when I plug it back in I am still at the HP screen with one dot.  The printer will not turn off at all.  I am so frustrated and have spent entirely too much time this week trying to correct the issue.  I am at a loss as to what to do.  I noticed on the community one other user spent $20 for technical support but wasn't able to reach anyone for help.  That was going to be my next approach but why would I spend the money and not get the help I need?  I haven't been entirely satisfied with the print quality either.  I've had other HP printers and PC's and have been very happy with them, this printer not so much.  

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