Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: **https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Blue-Screen-Error-Code-B336EC67-on-Officejet-Pro-8020-series/m-p/8106112#M922115 **
I have this same error code on my Officejet 8020 printer. Please let me know how to safely do a factory reset.