Hey, thank you for your response.
Looks like your HP Envy is being a bit picky with photos and graphics, let’s try a few more things to get it back on track.
Let’s get this printer back in action! 💪📸
Restart the Printer and Computer
- Turn off the printer. Unplug the power cord from the printer and the wall outlet.
- Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
- Restart your computer to ensure there are no pending software issues.
Check Printer Settings
- Go to Start > Settings > Devices > Printers & Scanners. Select your HP Envy printer, then click on Manage. From there, click Printing Preferences. Look for settings such as “Fit to Page,” or “Shrink to Fit”.
Check Paper Size Settings
- In both the print dialogue and printer preferences, make sure the paper size (A4, Letter, etc.) matches what you are physically using. If the wrong paper size is selected, your document or photo could either be cut off or not print at all.
Reinstall Printer Drivers
- Go to Control Panel> Programs> Programs and Features. Find and uninstall any HP printer software.
- Go to the HP Customer Support—Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Try a Printer Port
- You mentioned printing wirelessly. Try connecting your printer to the computer via USB to rule out network or wireless communication issues.
Test Another Image Format and Document Type
- If you were trying to print a PNG file, try saving it as a JPEG and printing again.
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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