Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please find the below troubleshooting steps
Align the Printhead
- On the printer’s control panel, go to:
- Print an alignment page and check if the issue improves.
2. Print a Nozzle Check/Test Page
- Go to Printer Settings > Print Quality Tools > Print Nozzle Check.
- If any color is missing or uneven, run a printhead cleaning cycle.
3. Clean the Printhead (If Applicable)
- If the printer allows, remove the printhead and clean it manually using distilled water and a lint-free cloth.
- Let it dry completely before reinstalling.
4. Remove and Reseat the Cartridges
- Take out all the cartridges.
- Shake them gently and reinstall firmly.
- Ensure they click into place properly.
5. Run a Color Calibration
- If the printer supports it, run a color calibration via:
- This helps correct misalignment between color layers.
6. Try New Cartridges (If the Problem Persists)
- Even though you're using HP OEM cartridges, they can still fail.
- Try replacing the yellow and cyan cartridges with new ones.
- Based on your interpretation, yellow and cyan seem to be the issue.
- Run alignment, nozzle checks, and printhead cleaning.
- If the issue remains, replace yellow and cyan cartridges or check for a faulty printhead.
I hope this helps.
Take care and have a good day.
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Asfiya03
HP Support