Hi @SNDzyn,
Please find the next set of steps below.
4. Check Application-Specific Settings
Some applications, like Microsoft Word or photo editing software, have their own print settings that allow you to resize images before printing.
Open the Application:
- Open the application from which you are printing (e.g., Microsoft Word, Paint, or a photo editing tool).
Set Print Preferences:
- Go to File> Print.
- In the Print dialog box, select your HP OfficeJet Pro 6978 printer.
- Look for options to resize or scale the image/document in the print settings.
5. Use a Different Printing Method
If the built-in options are not working, you can resize the image using other tools before printing.
- Resize Image in a Photo Editor:
- Open the image in a photo editing tool like Microsoft Paint or any other image editor.
- Resize the image to the desired dimensions.
- Save the resized image and print it.
6. Run Windows Troubleshooter
Use the built-in Windows troubleshooter to fix any issues with the printer.
- Open Troubleshooter:
- Go to Settings> Update & Security> Troubleshoot.
- Select Printer and click Run the troubleshooter.
7. Check for Firmware Updates
Ensure your printer's firmware is up-to-date.
- Download Firmware Update:
- Visit the HP Support website.
- Download and install any available firmware updates for your printer.
By following these steps, you should be able to restore the reduced/enlarged functionality for your HP OfficeJet Pro 6978 printer on Windows 11. If the issue persists, you may need to contact HP Phone Support for further assistance.
Hope this helps! Keep me posted for further assistance
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