Hi @SNDzyn,
Welcome to the HP Support Community.
I'd be happy to help you!
If you can no longer reduce or enlarge an image on your HP OfficeJet Pro 6978 printer after a Windows 11 update, it may be due to changes in the printer driver or software settings. Here are steps to help you restore this functionality:
1. Update or Reinstall Printer Drivers
Ensure you have the latest drivers installed for your printer.
Download the Latest Drivers:
- Visit the HP Support website.
- Download and install the latest drivers for the HP OfficeJet Pro 6978.
Reinstall Printer Drivers:
- Uninstall the current printer driver:
- Open Settings> Devices> Printers & scanners.
- Select your HP OfficeJet Pro 6978 and click Remove device.
- Install the downloaded drivers and follow the on-screen instructions.
2. Check Printer Preferences
Ensure that the scaling options are available and correctly set in the printer preferences.
Open Printer Preferences:
- Open Settings> Devices> Printers & scanners.
- Select your HP OfficeJet Pro 6978 and click Manage.
- Click on Printing preferences.
Set Scaling Options:
- In the Printing Preferences window, look for a section like Effects, Page Layout, or Advanced.
- Look for options like Reduce/Enlarge Document, Scale to Fit, or Custom Scaling.
- Set your desired scaling percentage or custom scaling settings.
3. Use HP Smart App
The HP Smart app may have options for resizing images before printing.
Download and Install HP Smart:
- Download the HP Smart app from the Microsoft Store.
Open HP Smart:
- Launch the HP Smart app and add your HP OfficeJet Pro 6978 if it’s not already added.
Print from HP Smart:
- Open the document or image you want to print within the HP Smart app.
- Look for print settings or options to resize the image before printing.
Kindly check the next set of steps in the next post.
Hope this helps! Keep me posted for further assistance
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