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HP ENVY, WHEN COPYING SCANS, SHOWS PREVIEW, BUT PRINTS BLANK PAGE

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While copying on the HP  Envy worked in the past, now when I try to copy something it scans correctly, shows me the document in the preview screen, but then produces a blank page, it does not print.  I ran a quality report which said the ink level was OK and was genuine HP ink, which it should since I have yet to change the ink cartridge.

 

When I request color copy, it picks up some the page and prints it, but actually the page is black and white.

 

I press Copy, it scans, spits out a blank page.

 

Thanks


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