If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: HP DeskJet 2620 colour problems. My prints are light green also when I use "gray scale"

January 11, 2020, 1:03 am

≫ Next: false paper jam showing on printer

≪ Previous: Re: Replaced cartridges 21 & 22 in D1500 and light won't stop blinking

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue.

To better assist you -

1) What's the application that you are trying to print from?

2) Are you experiencing the same issue while making a copy as well?

While you respond to that, let's try these steps -

Check the ink levels -

1.) Turn on the printer.

2.) Search Windows for your printer model name, and then click the printer name in the list of results. Estimated ink levels display on the HP Printer Assistant home screen.

If the ink level is low, replace the ink cartridges and then try printing. If the ink level is fine, print a Print a Print Quality Diagnostic page -

1.) Load plain paper into the input tray.
2.) Search Windows for your printer model name, and then click the printer name in the list of results.
3.) Click Print & Scan, and then click Maintain Your Printer.
4.) On the Device Services tab, click Print Quality Diagnostics Page.

Evaluate the print quality report for defects, refer to step# 9 to 13 from this document.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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false paper jam showing on printer

January 11, 2020, 1:19 am

≫ Next: Re: all in one 4650 How to update firmware

≪ Previous: Re: HP DeskJet 2620 colour problems. My prints are light green also when I use "gray scale"

false paper jam can't be cleared on HP Officejet Pro 8620, after trying everything suggested, multiple times. Have reinstalled all the software & firmware as applicable. When doing a troubleshoot check via Devices and Printers, message says "Troubleshooting couldn't identify the problem'. I've redone all the requested checks, turned the printer on & off - both multiple times!!! Please help if you can. If not, it's a two hour trip, each way, for me to get it assessed professionally.

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Re: all in one 4650 How to update firmware

January 11, 2020, 1:25 am

≫ Next: Re: Help with HP Envy Photo 7130 - bypassing ‘use set up ink cartridges’ during set up

≪ Previous: false paper jam showing on printer

Hi, I am trying to update the firmware on OfficeJet 4650 AIO, the update downloads OK, printer attempts to install updated firmware but install fails. I have tried with wireless and USB connection, both direct from printer touch screen and via built in web server. Current firmware installed is

Firmware Version CUP1FN1830AR Built Date 2018-07-26

Can anyone help me overcome this problem?

Thanks!

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Re: Help with HP Envy Photo 7130 - bypassing ‘use set up ink cartridges’ during set up

January 11, 2020, 2:15 am

≫ Next: Re: Printer set up

≪ Previous: Re: all in one 4650 How to update firmware

Welcome to the HP Support Community.

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

↧

Re: Printer set up

January 11, 2020, 2:19 am

≫ Next: Re: my Mac using OS 10.13.2 no longer recognizes my HP Officejet Printer 8625

≪ Previous: Re: Help with HP Envy Photo 7130 - bypassing ‘use set up ink cartridges’ during set up

Welcome to the HP Support Community.

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

↧

Re: my Mac using OS 10.13.2 no longer recognizes my HP Officejet Printer 8625

January 11, 2020, 2:29 am

≫ Next: Regionalisation Reset but no warrenty

≪ Previous: Re: Printer set up

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.

To better assist you -

1) Are the printer and Mac connected to the same network?

2) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? Or, maybe connected through an extender?

3) What is the distance between the router and the printer?

4) Is there an antivirus software installed on your Mac?

To isolate the issue, please perform a ping test and share the results-

a) Obtain the IP address of the printer by clicking on the Wireless icon on the printer.

b) On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box.

c) Check the second box that says Send only > 10 pings.

d) Click on ping > Check the results at the end if any packets are lost.

Note: There should be 0% packet loss

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

↧

Regionalisation Reset but no warrenty

January 11, 2020, 2:30 am

≫ Next: Re: Unable to change between black/white and colour printing

≪ Previous: Re: my Mac using OS 10.13.2 no longer recognizes my HP Officejet Printer 8625

I need regionalisation reset code for my printer. but i dont have warrenty lest need help!!!!!!!!!

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Re: Unable to change between black/white and colour printing

January 11, 2020, 2:36 am

≫ Next: HP deskjet 3630 not printing despite having a new cartridge. Diagnostics say all is fine

≪ Previous: Regionalisation Reset but no warrenty

Thanks for reply,

I installed HP Print and Scan Doctor and click on Fix Printing, but the issue persists.

I unistalled and re-installed drivers following yours guide, but the issue persists.

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HP deskjet 3630 not printing despite having a new cartridge. Diagnostics say all is fine

January 11, 2020, 2:37 am

≫ Next: Re: Using ink cartridge 61 instead of 63

≪ Previous: Re: Unable to change between black/white and colour printing

Hi- my printer is no longer printing anything (in black or colour) despite having a new cartridge. I have run all the diagnostics and the results say everything is fine, but all it does is print blank pages. Any ideas?

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Re: Using ink cartridge 61 instead of 63

January 11, 2020, 2:51 am

≫ Next: Re: Printer Failure There is a problem with the printer or ink system (no error code)

≪ Previous: HP deskjet 3630 not printing despite having a new cartridge. Diagnostics say all is fine

Welcome to the HP Support Community.

HP OfficeJet 5255 All-in-One Printer uses HP 63 ink and HP 61 will not be compatible.

I'd suggest you Contact HP in your region regarding this, if the inks were purchased directly from HP or contact the store.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

↧

Re: Printer Failure There is a problem with the printer or ink system (no error code)

January 11, 2020, 3:02 am

≫ Next: HP 476 and 477 Ink

≪ Previous: Re: Using ink cartridge 61 instead of 63

Welcome to the HP Support Community.

Appreciate you trying the steps. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

↧

HP 476 and 477 Ink

January 11, 2020, 3:04 am

≫ Next: Re: HP 8600 Pro Printer connected but MS Word print jobs stuck in que

≪ Previous: Re: Printer Failure There is a problem with the printer or ink system (no error code)

Do they use the same ink? Not ink cartridges, but actual ink?

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Re: HP 8600 Pro Printer connected but MS Word print jobs stuck in que

January 11, 2020, 3:13 am

≫ Next: Envy 4520 only prints on BW

≪ Previous: HP 476 and 477 Ink

Welcome to the HP Support Community. I'd be happy to assist you with the "Print Jobs Stuck in Print Queue".

Let's try these steps to clear the print queue -

1.) Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.

2.) Click Finder, select Applications, click Utilities, and then double-click Terminal.

3.) Type Cancel -a, and then press Enter.

4.) Close the Terminal window, and then restart the computer.

5.) Try to print.

If you are presented with the same error, remove any duplicate listing of the printer using these steps -

1.) Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2.) Find the printer names that match your printer from the list of devices.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4.) Try printing again.

If the issue still persists, try adding the printer as AirPrint -

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu.

6.) Try to print.

You may also try updating the Mac. Refer to this document for steps - How to update the software on your Mac

and try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

↧

Envy 4520 only prints on BW

January 11, 2020, 3:24 am

≫ Next: HP x476 and x477 Ink

≪ Previous: Re: HP 8600 Pro Printer connected but MS Word print jobs stuck in que

After the windows update, I lose access to change color options for printing. Envy 4520 prints all in grayscale, There's no option to change to color. What I can do to correct it?

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