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Re: My boss gave me his old printer. It won't print. Should I reset to factory default?

March 18, 2019, 8:42 am
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, Welcome to HP Support Community!

 

The Wireless Setup Wizard provides an easy way to set up and manage the wireless connection to your printer.

  1. On the printer control panel, press the Wireless button 

    The Wireless menu displays.

  2. Press the Selection button  next to Settings.

  3. Press the Down Arrow  to select Restore Defaults, and then press OK.

  4. Press OK again to confirm your selection.

  5. Press the Wireless button , and then press the Selection button  next to Settings.

  6. Press the Down Arrow  to select Wireless Setup Wizard, and then press OK.

    The printer searches for available wireless networks.

  7. Press the Down Arrow  to select the name of your wireless network, and then press OK.

  8. Follow the instructions on the control panel to connect the printer to your wireless network.

Once the printer is connected to your network, the blue wireless light becomes steady.

 

You can download and install the printer drivers from here.

 

Refer to thislink for Instant Ink Enrollment.

 

Let me know if this helps.

Cheers :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

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The printer shortcuts are locked in my printer properties. I cannot even access printer preferences

March 18, 2019, 8:44 am
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I cannot change my printer preferences on any program - ie Word, email programs, excel, internet pages.  Theprinter shortcuts have a locked padlock on them.  When I go into the HP page I cannot open the Printing Prefences tab.

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Re: Black boxes printing around some pictures in pdf

March 18, 2019, 8:51 am
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,

 

Thanks for reaching out to the HP Support community!

 

Let us try to add the printer using AirPrint.

 

1.) Click the Apple menu, and then click System Preferences.

      https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/8d7d60ca-cf04-43f2-a359-9dc634d5c685.default.jpg

2.) Click Printers & Scanners or Print & Scan.

3.) If your printer is listed, click the name of your printer, then click the minus signhttps://support.hp.com/doc-images/161/c01861703.gif to delete the printer. 

4.) Click the plus signhttps://support.hp.com/doc-images/466/c03678294.gif, click Add Printer or Scanner, click the name of your printer.

 

5.) Click the Use or Print Using menu, then select the name of your printer.

     ( For printers connected on Wireless select AirPrint or Secure Airprint)

      

 

6.) Click Add to add the printer to the list.

 

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Re: Blue screen with message 00829c98

March 18, 2019, 8:54 am
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, Welcome to HP Support Community!

 

In some cases, a printer reset can clear the error message.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. Remove all the ink cartridges from the printer.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
  5. Unplug the power cord from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord back into the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

This should do the trick.

 

Let me know if this helps.

Cheers :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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Re: no ink when it prints

March 18, 2019, 8:57 am
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,

 

Thanks for reaching out to the HP Support community!

  • Have you tried making copies from the printer? If not please check if you can make a copy.
  • How is the printer connected? Is it connected on a Wired network(USB/Ethernet) or Wireless?

Cheers!

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Re: printer Error Message

March 18, 2019, 8:58 am
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What is the error message?  Does the printer stop printing or does it actually power off?  Are the pages (or portions of a page) that print correct?

 

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Re: printer Error Message

March 18, 2019, 9:02 am
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the printer starts up and begins printing but half way througfh or sometimes very shortly after starting to print an error message appera and it stops printing and pushes out the paper

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Re: rollover pages incorrect please help

March 18, 2019, 9:02 am
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I do not understand this and you need to explain plain English simple terms.

 

Q 1. In my  last billing cycle I was entitled to 15 pages.  I used 1.  I should rollver 14 pages correct or not? If not why not?

 

Q 2.  I then used up 15 pages in current cycle (normal plan allowed).  I was entitled to only one rollover page.  Why given previous? 

 

I have been charged and want charge refunded and reinstatement of all my rollover pages.

 

Many thanks

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Showing setup cartridge as incompatible cartridge

March 18, 2019, 9:04 am
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Dear All,

 

I have got a hp office jet Pro 8210 printer (US purchased) but could not install it for almost 1 year. Recently when tried to install it in India, found that Black SETUP cartridge is leaking. Cleaned the cartridge and tried to install the printer. Before the installation could have been completed, it started showing the following message is displaying on printer screen "the printer is not designed to use continuous ink system. to resume printing, remove continuous ink system and install original HP (or compatible cartridges" (showing C, M, Y) in the end." The message is not going from the screen so don't even know if the installation has been completed not. 

Cartridges are 952 and are supplied with the printer, so it is difficult to doubt if cartridges are incompatible.

 

Any help in sorting the issue will highly be appreciated.

 

Is there any possibility that the printer can be installed by hp using team viewer ??? 

Will the cartridges purchased in India work with this printer?

 

Thank you in advance.

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Re: PDF's printed in gibberish

March 18, 2019, 9:07 am
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Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

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Re: Black will not print

March 18, 2019, 9:07 am
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@rnkeeton

 

Welcome to the HP Support Community!

 

Cleaning the printhead and checking on the ink cartridge may resolve this issue, let us try these steps:

 

Step 1: Use an automated tool to clean the printhead

  1. Load letter, A4, or legal size, unused, plain white paper into the input tray.

  2. Press the Setup button ().

  3. Press the Down Arrow button () to highlight Tools, and then press OK.

  4. Press the Down Arrow button () to highlight Clean Printhead, and then press OK. The printer cleans the printhead, and a test page prints once the printer is done cleaning the printhead.

  5. Examine the test sheet for print quality. Consider repeating the cleaning if there is improvement. Sometimes the printer requires several cleanings.

  6. Recycle or discard the test sheet.

  7. When the cleaning process completes, press any button on the control panel to return to the Tools menu.

Step 2: Follow step 9 and 14 from this document

 

Performing a Semi-full reset may not help us resolve this issue. However, I will send you the reset instructions in a private message.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: printer Error Message

March 18, 2019, 9:07 am
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sorry I'm new here and clicked soved in error but ty for looking at it for me

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Re: Some sections of printing have a grey shadow

March 18, 2019, 9:31 am
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Try to follow the steps in this document: https://support.hp.com/in-en/product/hp-deskjet-f4200-all-in-one-printer-series/3390945/model/3571309/document/c01371258 for Faded, Missing, or Dull Colors in Printouts.

 

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

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Re: HP Officejet 6962 says paper jam

March 18, 2019, 9:33 am
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Welcome to HP support community.

 

Make sure the carriage can move freely.

  1. Turn on the printer, if it is not already on.

  2. Open the cartridge access door.

    Opening the ink cartridge access door

  3. Wait until the carriage is idle and silent before you continue.

  4. With the printer turned on, disconnect the power cord from the rear of the printer.

  5. Unplug the power cord from the power source or electrical outlet.

       WARNING: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  6. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

       CAUTION: 

    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

  7. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  8. Remove any loose paper or obstructions found.

  9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

  10. Close the ink cartridge access door.

  11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

  12. Try to print. 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

  10. Try to print. 

Update the printer firmware

Follow the steps mentioned in this HP document to update the firmware:- Click here

 

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: Ink compatibility

March 18, 2019, 9:37 am
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Hello, 

 

I'd suggest you to get a new cartridge for the printer.

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Re: Can't photo print. Paper loaded but "printer out of paper" message.

March 18, 2019, 9:37 am
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Welcome to the HP Support Community.

 

What is photo paper and size you're using?

 

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/document/c04117836

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

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Re: HP4630 officejet message incorrect inkcartridge detected

March 18, 2019, 9:38 am
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Re: error code 0xc6fd0023

March 18, 2019, 9:45 am
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Hello Eboot,
Thank you for visiting HP Forum,

If the printer shows the below error code
 
0xc6fd0002, 0xc6fd0102, 0xc6fd0202, 0xc6fd0302, 0xc6fd0402, 0xc6fd0502, 0xc6fd0602, 0xc6fd0702, 0xc6fd0802, 0xc6fd0902. 0xc6fd0003, 0xc6fd0103, 0xc6fd0203, 0xc6fd0303, 0xc6fd0403, 0xc6fd0503, 0xc6fd0603, 0xc6fd0703, 0xc6fd0803, 0xc6fd0903. 0xc6fd0013, 0xc6fd0113, 0xc6fd0213, 0xc6fd0313, 0xc6fd0413, 0xc6fd0513, 0xc6fd0613, 0xc6fd0713, 0xc6fd0813, 0xc6fd0913. 0xc7140024, 0xc8190014

Check the following steps.

1.Turn the printer off by unpluggin the power cord from printer.
2.Check if there is a paper jam. If yes remove the paper jam and then Connect the power cable to the wall outlet, turn on the printer and then check the results.
If still the issue persist, then i would suggest you to contact HP Technicial Support.
Phone no.s are listed below....
http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Hope this helps

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Re: hp officejet 100 mobile printer

March 18, 2019, 9:51 am
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Doesnt work. Just replaced ink cartridges.

 

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Re: HP Officejet 6700 Printer or Ink system problem

March 18, 2019, 9:54 am
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I keep getting printhead appears to be missing, not detected or incorrectly installed. I have tried all suggestions. Help Please

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