Welcome to the HP Support Community.
From which application are you trying to print this and let us know the Operating System installed on the device your Printer is connected to.
Thanks
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Re: Object w/rounded right side prints w/diagonal line instead
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Re: Photosmart 7520 won't print black ink
Thanks, but I've already cleaned the printhead manually twice. Still no black ink (but the colors and photo cartridge work fine). Will purchasing a new printhead solve my problem? Or, do I need to buy a new printer?
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Re: I have an hp8702. How do I scan a picture and save as a jpg? It only seems to save as a pdf.
Is it possible to save a scanned picture as a jpg rather than a pdf????
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Re: Photosmart 7520 won't print black ink
Thanks, but I've already cleaned the printhead manually twice. Still no black ink (but the colors and photo cartridge work fine). Will purchasing a new printhead solve my problem? Or, do I need to buy a new printer?
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Re: my printer states carriage block but I can move carriage physically . The new black HP ink le...
Welcome to the HP Support Community.
I recommend you contact the HP Support Team regarding the trade in option.
Click on this link – www.hp.com/contacthp/
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
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Re: I have an hp8702. How do I scan a picture and save as a jpg? It only seems to save as a pdf.
Ok. I solved the mystery myself. It appears that the default option is scan to pdf. But there is a small ">" next to the 'pdf' on the printer screen which reveals a dropdown box of selections -- one of wich is 'save as jpg'
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Re: HP Officejet 5740 won't print color
Welcome to HP Support Community,
Are you having issues only while printing from Microsoft office or from other applications as well.
Let's try these steps here:
Follow these steps to print a Print Quality Diagnostic report.
Load U.S. letter or A4 size, unused, plain white paper into the input tray.
On the printer control panel, swipe the display to the left, and then touch Setup
![]()
.The Setup menu displays.
Touch Reports, and then touch Print Quality Report.
A Print Quality Diagnostic page prints.
.Evaluate the report for any defects.
- If there are defects found, try the steps mentioned in this document.
- If there are no defects, try these steps -
Step 1 HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
Step 2- Let's uninstall the printer from the root level and then reinstall it.
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here (Please select the correct version of Windows before downloading and installing the printer software).
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Alternatively, try updating the printer firmware - HP Printers - Updating or Upgrading Printer Firmware
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Officejet 3830 wont print in color
Welcome to HP support community.
Perform root level uninstalltion to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install the full feature driver for the printer
Click here to download the driver.
Once you install the printer, change the bellow settings to print in color.
- Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
- Right-click the printer that you want to use, and then click Printing preferences.
- Make your choices, and then click OK.
- Under option Print color select color, then the OK button.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
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Re: blank ink on page fails to print, colored ink works
I printed the quality printer report and none of the black ink prints.
I have double-checked the black ink cartridge. The ink area is not clogged.
I have rebooted the printer.
I have printed several test documents from different sources.
This was printing with no problems until several days ago.
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Re: I want to purchase the HP 6978 printer. Will that printer use 920 ink cartridges?
No, they can't.
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Re: office jet 6500 carriage carriage jammed in right position
Welcome to HP support community.
Make sure the carriage moves freely
Press the Power button (
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) to turn on the product, if it is not already on.Open the cartridge access door.
Figure : Open the cartridge access door
![Illustration of opening the cartridge access door]()
Without turning off the product, disconnect the power cord from the rear of the product.
WARNING:
You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
Unplug the power cord from the wall outlet.
Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the movement of the carriage.
NOTE:
You might need a flashlight to illuminate areas inside the product
Figure : Use a flashlight to see inside the product
![Photo of using a flashlight to see inside the product]()
.Remove any loose paper or obstructions you find.
Figure : Example of obstruction in carriage access area
![Photograph of paper obstructing carriage]()
Reach inside the product through the cartridge access door, and then manually move the carriage. You might have to reach through the paper output tray to access the carriage.
If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
Make sure the carriage moves freely across the width of the product by gently pushing the carriage to the left, and then to the right.
Close the cartridge access door.
Figure : Close the cartridge access door.
![Illustration of closing the cartridge access door]()
Reconnect the power cord to the rear of the product.
Plug the power cord into the wall outlet.
Press the Power button (
![]()
) to turn on the product.Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.
) to turn on the product, if it is not already on.
.
Plug the product directly into a wall outlet
Disconnect the power cord from the rear of the product.
Unplug the power cord from any power strips or surge suppressors.
Plug the power cord directly into a wall outlet.
Reconnect the power cord to the rear of the product.
Press the Power button (
![]()
) to turn on the product.Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
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Re: Ink cartdiage
Welcome to the HP Support Community.
To help you further with this, let us know the Printer name. Also, do you get any specific error message?
Thanks!
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Re: ink cartridges
Welcome to HP support community.
You can not use the regular cartridges when it asks for setup cartridges.
If you do not have the cartridges, you can either contact HP support to get the setup cartridges.
I request you to talk to HP support.
They might have multiple options to help you with this.
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
Or you can skip the setup cartridge message and use regular cartridge.
As these steps are particular for your printer model, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
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Re: Error Code 0x00000bbb
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community..
German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티
Thank you for your understanding
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Re: Envy 4500e-all-in-one printer will not boot and displays error code OX83C0000A and NOS-Loader...
Welcome to HP Support Community,
Let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
For more assistance, please visit this link: HP Printers - Updating or Upgrading Printer Firmware Restart the printer once done.
If you have followed the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure with the printer.
I would recommend you contact our HP support team for further assistance.
HP support can be reached on www.hp.com/contacthp
Select the product type.
Enter the serial number of your device or select let HP detect your product option.
Select the country from the drop-down.
You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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Re: HP Envy 4524 Copying Issue
Welcome to HP Forums!
I have a few steps to help you out:
For slow performance issues, try the below steps:
Certain settings can impact copy speed, including incorrect paper type selected and higher quality levels.
Touch Copy, Copy Document, or Copy Photo on the printer control panel.
Touch Settings or the gear icon to access and change the following settings.
NOTE:
You might need to scroll down the screen to access all settings.
Paper Type: Copy speed can be impacted if photo paper is selected for a plain paper copy job. Select the type of plain or photo paper you are making the copies on.
Additionally, you can open and close the paper tray to display a prompt on the control panel to confirm the paper type that is loaded.
Tray Selection: Select the paper input tray with the paper you are using for your copies.
Quality: Select a lower available copy quality level.
Draft Mode: Turning on Draft Mode speeds up copying, but reduces quality.
Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.
Load the original document or photo, and then start a copy job.
And to resolve the issue with the wrong color in copies, among others I suggest using the steps mentioned in this link: Click here for details > Under Poor resolution, colors are incorrect, or blurry text).
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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Re: My printer keeps sending ink improoperly installed
Welcome to HP support community.
Provide the printer model number or the product number?
Are you using genuine HP ink cartridges?
Did you replace the cartridges recently?
Reply with the requested information for more assistance.
Cheers.
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Can not connect PC to HP Deskjet 6600 on wifi (can connect MAC)
I have our printer set up for wifi printing. I used to be able to print using my Dell laptop, now I cannot. I also have a MAC and can print and scan to it. I have tried removing the printer software and reconnecting it. The blue wifi light is on on the printer and i am entering in the IP address and followng the HP instructions. I have restarted the printer and the pc and the router. Help
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Re: 6978 won't accept originl HP ink cartridge refills
@ptgproblem
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Also, try connecting the Printer to a different wall outlet directly.
Remove the ink cartridges to clean the ink cartridge and printhead contacts and then reinstall the ink cartridges into the printer.
CAUTION:Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 30 minutes. Also, never turn off the printer when an ink cartridge is removed from its slot. Leaving ink cartridge slots empty might cause damage to the ink cartridge ink system.
Gather the following materials:
A clean, lint-free cloth
A clean, dry cotton swab
Distilled or bottled water
CAUTION:
Do not use tap water, platen cleaners, or alcohol because they might contain contaminants that can damage the contacts.
Open the ink cartridge access door.
The carriage moves to the left side of the printer.
NOTE:
If the scanner lid is open, the ink cartridge access door does not open.
Figure : Opening the ink cartridge access door
![Open the cartridge access door]()
Wait until the printer is idle and silent before you proceed.
Press the tab inward on the front of the ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.
Figure : Pushing the ink cartridge inward and then pulling up to remove it
![Pushing the ink cartridge inward and then pulling up to remove it]()
Lightly dampen a clean, lint-free cloth with bottled or distilled water.
Figure : Copper-colored ink cartridge contact
![Copper-colored ink cartridge contact]()
Place the cartridge to the side, with the contacts facing upwards.
Moisten the cotton swab, and then wipe the contacts inside the printhead.
Figure : Clean the printhead contacts
![Clean the printhead contacts]()
Carefully reinsert the ink cartridge into its slot, and then press down on the ink cartridge until it clicks into place.
Figure : Reinserting the ink cartridge
![Reinserting the ink cartridge]()
NOTE:
Make sure you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.
Repeat these steps for other ink cartridges, if necessary.
Close the ink cartridge access door.
Figure : Closing the ink cartridge access door
![Closing the ink cartridge access door]()
Try to print.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
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Re: HP Deskjet F2400 pulls paper halfway through and stop, attn light starts to flash
I doubt but is possible. The printer worked for a long time conected to my PC. I just moved it to another room. Do you think that can cause a hardware problem?
Nevermind I bought an Canon printer today. I am not disappointed with my old HP printer. But I need a printer I can touch without distroing it! 😁
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