I would check on the printers specifications before hand.If this is not listed then the machine is not capable of that.Hope this will help.

Hello James,

If you wish to continue with Instant Ink, the contacts are in your account.  Here’s one link:  https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c03767640

You can see how many pages (total) printed in the Printer Status Report.  Find it on the front display panel:  touch Setup (gear wheel) > Printer Maintenance > Reports > Printer Status Report.

Food for thought:  If the cartridge lasted that long, you may not really need Instant Ink.  If you will print at least 50 copies/month It costs $3/month.  Otherwise replacing the ink cartridges from a retailer might be worth considering.  The Instant Ink cartridges apparently have more ink than those available at the store.  (I don’t subscribe to I.Ink)

HP Instant Ink plans cost:    50/MONTH @ $3; 100/MONTH@  $5; 300/MONTH @  $10

Walmart prices (as of 08-28-17):

HP62XL cartridges: $31 (b&w  600pg.);  $29 (color  415pg.)

HP 62 cartridges:    $13 (b&w  200pg.);  $18 (tricolor165pg.)

Best Buy prices (as of 08-30-17): HP 62 $13 (black – regular price $l7  ) and  $18 (multicolor) (regular price $22)

My theory on the XL cartridge is:   buy the HP 62 (not the XL) if  don't print a lot and so it doesn't dry up.  The price per copy is the same; i.e.,  the HP 62 for $13 (on Amazon) compared to $35 for the XL; and the HP 62 prints 200 copies, while the XL prints 600.  So the cost per copy is the same.  With Amazon prime, shipping is free.  

I am not an HP employee; just searching for helpful answers for queries on the forum.

A reply is greatly appreciated, if suggestions help or not, as the multitude of volunteers on the forums respond to lots of queries, which requires a great deal of time.  Good luck.

,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with printing.

I will be delighted to assist you here.Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that.

For better clarity and to assist you correctly, I would require more information regarding this: Did you uninstall and re-install the drivers?

For now please try these steps:

Root Level – printer driver reinstallation: 

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes.

Welcome to HP Support Forums.

I understand that you have an HP ENVY Photo 7155 All-in-One Printer and are unable to print invitations on 5.5 x 8.5 and a message appears saying "you have the wrong size paper". I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

During my research, I found that this printer supports the following paper sizes: (Source: https://hp.care/2GIPBXR)

The 5.5 x 8.5 size does not seems to be a supported paper size by this printer.

Secondly, are yo attempting to print on a plain paper or a card stock paper?

Please ensure that you choose the supported paper type and paper size and then try to print. From the print settings of the application you're attempting to print from, choose the correct paper type and paper size and then print.

The information mentioned under "Paper type, size, and input tray settings" from this HP document should help in choosing the correct paper type and size: https://hp.care/2BDe9LJ

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. 

Cheers!

I do not understand what you're saying?

Thanks for the speedy reply.

I've checked the specification, can't see any mention of it.  Going through the user guide indicates that the paper size can be changed but it only mentions doing so via a drop down menu, so presumably custom sizes are not an option.

If anyone has any experience that would confirm (or even better contradict) the above, that would be great

With the 50 page plan you will never have over 50 pages as you can only roll over 1 months worth.

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out  

Please reply to me in a private message with the following information:

Your full name.

Your HP instant ink account no.

Is your shipping address correctly updated in the HP instant ink account page?

I'll watch out for your reply.

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are getting a Printer Validation error after an update

I'll try my best to help

I suggest you start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then uninstall the Printer Driver from Root level

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software & Firmware from Here and follow the onscreen Instructions

Note: Connect the USB cable only when prompted during the installation

Keep me posted if you need further assistance

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing using HP Smart App on your iPad. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to update the printer firmware?

Have you tried to uninstall and reinstall HP Smart App?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. You might need a Windows PC to run the firmware.

For more details, please go through this link: HP Printers - Updating or Upgrading Printer Firmware

Alternatively, you can try to uninstall and reinstall HP Smart App

• Uninstall HP Smart app and reinstall it from Apple iTunes.
• For further assistance, check this link: http://hp.care/2DFjFhp (HP Printers - Using the HP Smart App (Android, Apple iOS)
• It gives you steps on how to download, install and use HP Smart app with FAQs.
• For more details, please go through this link: HP Printers - Printing with Apple AirPrint (iOS)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: https://hp.care/2IFgbh8

Please reply with the details for further assistance.

Eager to help!

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that you have an HP OfficeJet 4655 All-in-One Printer and it does not print from your Mac computer. Not to worry, I'll be glad to assist you with this case.

For better clarity of the issue and provide you an accurate solution, I would like to know the following information to assist you better:

• Is the printer connected wirelessly or via USB? 
• When was the last time the printer worked fine?
• Did any software changes or updates happen after which it stopped printing?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Please ensure that the wireless network is transmitting signals at 2.4GHz. reboot the router and printer. If still not able to print reboot the device. If issue persists move the printer closer to the router.

Incase the issue persists then continue with the following steps:

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

4. Open a document or photo, click File, and then click Print.

If the issue persists then remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE: If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. 

Cheers!

I pay a monthly fee to HP for replacemnet ink (hpinstantink) up until last november 2017 all was fine I recieved an email adising that a replacement colour cartridge  had been despatched, Last week my printer indicated that a replacment black cartridge was required, havent yet recieved it nor an email confirming despatch. searched the hp website for help thats a fat lot of good they simply direced my to an order page to purchase a replacement. It's not like you haven't heared of me since you send me a monthly statement which also indicates how many pages I have printed which has always been below my target number.

Really disapointed with the service ans upport ofered by HP, seems I have paid in excess of £100 since i joined the scheme for just ONE colour cartride which I could have purchased for less than £25 with my Dixons staff Discount.  Very difficult to recomend this deal.

Very unhappy customer

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your post and I see that the ink hose is not filled up yet

As long as you are not facing any print quality issues, there is nothing to worry about.

Overtime with regular use the Ink Hose will get filled automatically

Keep me posted if you need further assistance

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

Thanks for posting your question in the HP Community.  A very Good Day to you. 

I understand that you need assistance with errors that it reports an ink system failure. I’ll be really glad to assist you. :

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Great diagnosis to isolate the issue correctly. Kudos to you for that. JIt is a great privilege to share this platform with a tech-savvy person like you.

Are you using a genuine HP ink cartridge?

This issue looks hardware related.  W need to diagnose it correctly.

Please visit this link for further assistance HP Officejet Printers - 'Ink System Failure' Error Displays:https://hp.care/2D0diVa

Please perform all the steps mentioned in the document.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://hp.care/2uJxnug

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers

I am getting a message from my printer asking me to reinstall the print heads...but I don't know where they are or what they look like. Please help. Thank you

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that printing on a regular document is working fine. However, you are facing print quality issue while printing photos.

Appreciate your efforts on all the troubleshooting steps you have tried.

Are you using the supported photo paper and size?

Are you facing this issue after an update?

Below mentioned are the supported paper type and paper size.

Click on this link: https://hp.care/2EuG3cI Which helps you to guide in how to print photos from MAC.

If the issue persists, use this link: https://hp.care/2ICW3vW for print quality troubleshooting steps.

You can also contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://hp.care/2uJxnug

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers

ur answer is a big relief for me sir thanks a lot. i almost return this printer to the store bcoz of my issue.

Hello,

I have forgotten my admin password to the web page for my Deskjet 2540 printer.  Is there a way that I can reset the password or configuration so to set the password?

Thank you