Start here:

HP Connected>Setting Up an HP Connected Account> Scroll to FAQ

Section:

I lost my printer claim code. Can I still sign up for HP Connected?

If you cannot find the information you seek,

If you disagree with the answer(s) you find,

If you want to speak with Support staff,

Please contact Instant Ink Support in your region.

Places to find Instant Ink "contact information"...

Reminder: 

You do not need to be logged in (to Instant Ink) to find contact information for the service.

Things that are Instant Ink

______________________________________________________________

Instant Ink / HP Technical Support

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Read / Find Information

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

_________________________________________________________________

Reminders

• Chat is not an option in every region.
• In those areas where Chat is an option: Chat may not be available all of the time.

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

_________________________________________________________________

Option:  Agent Response

You can choose to wait for an HP Agent to respond to your request here on the forum.

The following applies to agent response from HP:

• An HP agent will post back before contacting you privately.
• HP agent response times vary widely – this forum is not HP Technical Support.
• HP agent response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

Reminder:  Support may be restricted to regular business hours as defined in your location.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

___________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Help, Documents, Videos, and Information

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

Just recently my HP Officejet 6962 quit printing black.  It prints color.  We have always used HP cartridges and whren this happened we assumed we were out of black ink.  Bought new ones, threw away old ones (should not have) replaced with the new ones and still same.....no black.  Color works fine.  I have cleaned and aligned heads many, many times.  Still no black print or copy.  I have done a hard reset, prayed to the HP "god's" and walked away from it.  Still nothing.

The funny thing.............it just ran out of warranty.  I know Sony is famous for dying after warr runs out.......I didn't know HP did

Yes, contact HP Support as written above.  I get that.   Thanks.

Close this, please. It wahe outdated software I was beating my head over. It works okay in Windows 10 Settings.

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

I understand that you are getting print quality issue while printing.

Are you facing the same issue while making a copy?

Are you using instant ink or regular cartridge?

Let's clean the area around the ink nozzles

Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. Clean the area around the ink nozzles if you see track marks or smears on the printouts.

Figure : Example of smeared text

Figure : Example of text with track marks

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.

2. Make sure the printer is on.

3. Open the scanner lid.

4. Open the ink cartridge access door.

   The carriage moves to the ink cartridge access area.

   Figure : Open the cartridge access door

5. Wait until the carriage is idle and silent before continuing.

6. To release the ink cartridge, lift the lid on the ink cartridge slot, and then gently push the lid back until it stops.

7. Pull up on the ink cartridge to remove it from the slot.

   Figure : Remove the ink cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

8. Hold the ink cartridge by its sides.

   Figure : Hold the ink cartridge by its sides

9. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

10. Lightly moisten a clean, foam-rubber swab with distilled water, and then squeeze any excess water from it.

11. Clean the face and edges around the ink nozzle with the swab.

       CAUTION:

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle
    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

12. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

13. Hold the ink cartridge at a slight upward angle with the ink cartridge contacts facing the rear of the printer, and then slide the ink cartridge into the empty slot.

    Figure : Reinstall the ink cartridge

14. Close the ink cartridge lid to secure the ink cartridge into place.

    Figure : Close the ink cartridge lid

15. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

16. Close the ink cartridge access door.

17. try to print.

If you are facing the same issue, Clean the ink cartridges

If you found defects on the Print Quality Diagnostic Report, run an automatic tool to clean the ink cartridges.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. On the printer control panel, touch the Settings icon .

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the ink cartridges again, and then prints another test page.

 Align the printer

For the best print quality, align the ink cartridges.

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch the Down Arrow  once.

4. Touch Align Printer.

   The printer prints a test page, and then prompts you to scan the page.

5. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page.

6. Close the scanner lid, and then touch OK.

Print another Print Quality Diagnostic report, and examine the page.

• If these steps resolved the issue, you can stop troubleshooting.

• If the Print Quality Diagnostic report shows track marks or smears, continue to the next step to clean the area around the ink nozzles.

• If the Print Quality Diagnostic report does not show track marks or smears, 

However, to provide accurate details, I need a few more details: 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Eagerly waiting for your reply!

Cheers!

You are welcome.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

Hi Andy,

Swipe your finger from the top to the bottom of your printer screen, then tap the ethernet or wifi icon and locate the printer's IP address.

From your computer open File Explorer and click on This PC on the left pane.

Click the top Computer tab and then click the Map Network Drive button.

Type your printer IP with 2 backslashes ahead (e.g. \\10.0.0.5), press the Browse button and select the Memory Card folder.

Keep the Reconnect at sign-in option checked and complete the wizard, you will now have USB Flash Drive as a virtual disk under This PC.

Regards,

Shlomi

I am sorry this happened - tax season is stressful.

Our community forum is not a direct link to your HP Instant Ink Service.

Yes, the service is supposed to have sent out ink before the very last minute.

If you have the means to obtain purchased ink today,

If you cannot wait to use the printer,

If you are interested,

Consider this Workaround:

• Stop Web services on the printer
• Purchase new ink cartridges from a local retailer
• Remove the Instant Ink cartridges from the printer
• Replace with regular purchased ink cartridges
• Complete the alignment
• Restart the computer and the printer

Solution:

Contact Instant Ink Support in your region.

HP Instant Ink - Obtaining Replacement Ink Cartridges

• Instructions (#7-#8) if you did not receive (or now need) replacement Instant Ink cartridges
• Includes: Contact Option(s) as available for your region

and / or

HP Instant Ink – Top Solutions

Select Instant Ink Cartridge Issues

and / or

If you cannot find the information you seek,

If you disagree with the answer(s) you find,

If you want to speak with Support staff,

Please contact Instant Ink Support in your region.

Places to find Instant Ink "contact information"...

Things that are Instant Ink

______________________________________________________________

Instant Ink / HP Technical Support

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Read / Find Information

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

_________________________________________________________________

Reminders

• Chat is not an option in every region.
• In those areas where Chat is an option: Chat may not be available all of the time.

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

_________________________________________________________________

Option:  Agent Response

You can choose to wait for an HP Agent to respond to your request here on the forum.

The following applies to agent response from HP:

• An HP agent will post back before contacting you privately.
• HP agent response times vary widely – this forum is not HP Technical Support.
• HP agent response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

Reminder:  Support may be restricted to regular business hours as defined in your location.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

___________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Help, Documents, Videos, and Information

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting incompatible ink cartridge error. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting.   Kudos to you on that score.

Follow the below steps to fix this issue:

Remove, inspect, and then reseat the ink cartridges

1. If the printer is off, press the Power button to turn on the printer.

2. Close the output tray extender, and then push the output tray back into the printer.

   Figure : Close the output tray extender, and then push the output tray into the printer

3. Open the exterior door.

   Figure : Open the exterior door

4. Open the ink cartridge access door.

   The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the ink cartridge access door

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Remove the ink cartridge

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

6. Remove any protective tape that still might be on the nozzles.

      CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Remove the plastic tape

7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

   • The tri-color ink cartridge () goes in the slot on the left.

   • The black ink cartridge () goes in the slot on the right.

   Figure : Reinsert the ink cartridge

8. Push the ink cartridge forward into its slot until it snaps into place.

9. Repeat these steps to replace the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    Figure : Close the ink cartridge access door

11. Close the exterior door.

    Figure : Close the exterior door

Clean the ink cartridge contacts

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button to turn on the printer.

3. Close the output tray extender, and then push the output tray back into the printer.

   Figure : Close the output tray extender, and then push the output tray into the printer

4. Open the exterior door.

   Figure : Open the exterior door

5. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Open the ink cartridge access door

6. Wait until the carriage is idle and silent before continuing.

7. Disconnect the power cord from the rear of the printer.

8. Disconnect the USB cable, unless your printer is connected to a wireless network.

9. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Remove the ink cartridge

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

10. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

11. Inspect the contacts for ink and debris buildup.

12. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

       CAUTION:

    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

13. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

14. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Figure : Clean the contacts

15. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

16. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

17. Clean the contacts in the carriage.

    Figure : The carriage contacts

18. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

19. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    Figure : Insert the ink cartridge into the slot

20. Push the ink cartridge forward into its slot until it snaps into place.

21. Repeat these steps to clean and then reinsert the other ink cartridge.

22. Close the ink cartridge access door.

    Figure : Close the ink cartridge access door

23. Close the exterior door.

    Figure : Close the exterior door

24. Reconnect the power cord to the rear of the printer.

25. Reconnect the USB cable, unless your printer is connected to a wireless network.

26. Press the Power button to turn on the printer if it does not turn on automatically.

Restart the printer

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

You can refer this HP Document for more assistance: https://hp.care/2pP26Xt

Let me know how it goes.

Cheers.

Nice to hear from you.

I am sending you a private message with the required information. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Cheers.

I just got my laptop back from being repaired after a devastating spill.  Just about everything was replaced except the case so it is like a brand new computer.  Before this, my printer and laptop worked fine on my wireless network.  The OS is Windows 10 Home.  My wife's laptop and another still work fine.  When I try to install the printer I get the following error message:

 Unsuccessful Network Installation

The printer was unable to be installed over the network.

The printer is set up with a static IP address.  If I try to use Windows to install the printer, it seems to do so but I cant use the Scan to computer function on the printer.  

Both devices are attached to the same wireless network.  I have disabled the firewall and antivirus but nothing helps.

Any suggestions?

The issue is not resolved, as far as I'm concerned, unless the printer stays online. As I've said, it has always done this, where it will be online for a little while and then go offline for no apparent reason and stay that way. If it goes a week or a month without going offline, then I'd say maybe the issue is resolved.

I am having a problem printing on 8.5 X 11 photo paper, using HP smart on my iPad. Only a small portion (10 - 20%) of the photo is printed. The HP Smart Preview looks fine and no error messages are displayed on my iPad or on the printer itself. The printer hums along for a while and ejects the paper just as it does when Inprint on plain paper or 4X6 photo paper. My iPad is using IOS 11.3

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

I understand that you are not able to print in color.

Are you using genuine HP ink cartridge?

Is copy working fine with the standalone printer?

Could you please help me with the exact operating system?

However, let's try to Align the printhead using the printer control panel.

1. From the home screen on the printer control panel, swipe left, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Tools, and then touch Clean Printhead.

   A test page prints.

   Figure : Example of the printhead cleaning test page

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Make sure the ink cartridges are properly vented and seated correctly

Check the vents on the top of the ink cartridges. If they are clogged or obstructed, the ink cartridges might not work properly, which can affect print quality.

   NOTE:

To avoid print quality issues and dried out ink cartridges, do not leave any ink cartridges outside the printer for longer than 30 minutes.

1. Press the Power button to turn on the printer, if it is not already turned on.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

3. Wait until the carriage is idle and silent before you continue.

4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

5. Examine the vent area above the HP logo on the top of the ink cartridge.

   Figure : Examine the vent area on the cartridge

6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   Figure : Remove the orange pull-tab

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   Figure : Cleaning the clogged vent with a pin

   1. Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

   Figure : Installing the ink cartridge

10. Repeat these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

12. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

Try to print.

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers

Thanks for writing back to us.

The printer will stay online now, 

Feel free to contact us if you get any issues in feature.

Cheers.

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that the printer is not recognized.

What happens when you use the old cartridge?

what is the error message when the cartridge is not in the printer?

Try with a different cartridge.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to copy or print. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Are you getting any error message?
• Did you do any changes to the printer?

Meanwhile

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP Document to update the printer firmware: https://hp.care/2rwXUxq

Let me know how it goes.

Cheers.

Hello ! same problem with me, didnt activate my 3 months as i didnt know how ? The box of my printer says it comes with 3 months. How do I go about doing this ? could you send me a private link ?

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you want to know what kind of photo papers are supported by your printer. I would like to help you.

Below are the list of photo papers supported by your printer:

Refer this HP document to know how to print photos: https://hp.care/2GMlWMD

Let me know how it goes.

Cheers.