Depending on what region you are in.
Below are the Cartridges PN
• Current PN:
HP 952/953/954/955
HP 952/953/954/955 XL
• XXL PN (only avail in black)
Additional supported HP Cartridges
HP 956XL Black Original Ink Cartridge
HP 957XL Black Original Ink Cartridge
HP 958XL Black Original Ink Cartridge
HP 959XL Black Original Ink Cartridge
Thanks for reaching out! It is a great location to get help from the community, get suggestions and find what has worked for others!
I understand that you are getting a print head error with your Officejet printer. I'd first suggest you try the steps listed here: http://bit.ly/2gxIkhy
Make sure to reseat the print head 3 times as suggested in the document.
If the issue persists, I'd suggest you clean the print head manually. I found a wonderful HP YouTube video with clear instructions to perform this operation. Please check here: http://hp.care/2bVf9iT
The video is made on a different machine, but the steps are the same.
Please let me know if this resolves the issue, or if you require further assistance!
Thank you and have a great day.
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
Hi NormCW,
Could you please specify the printhead error that you see?
There is a troubleshooting guide for this series of printers. You might want to go through it and see if it works.
Thanks!
Hi, do see if this helps, there's instruction within this link to enable "Print only black for all your print jobs" https://support.hp.com/sg-en/document/c05088365
Hi NormCW,
Can you provide the error message for better clarity?
You mentinoed you installed new printheads and they only work for a short time. Did you recevied message on Genuine HP printheard installed?
Are you using the same ink cartidge or new ink cartidge? Can you verify if your ink cartidge is still under warranty?
More details will be helpful in troubleshooting this issue.
Thanks
Hi BeechBaron,
Firstly, thank you for choosing HP!
The printer is designed to auto delete for you. However, there are a few cases in which it will not delete the fax.
You mention that your faxes are printed and also forwarded to your email. If the printer has been set up to print and archive to email, the faxes are NOT deleted until both of those operations have completed successfully. It will be saved to memory until such time that it can be printed and sent to email.
To help diagnose the issue further, could you tell me whether the printer is connected to the internet and if it shows any errors on your return(either Out of Ink or other printer errors) ?
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
Hello re4,
I don't think you can purchase any motor for your printer, as I know to rework or dismantle that printer was not easy; did you try to sent in this printer to HP serivce center to check what happen to this printer? Paper feeb problem could be due to mech alignement or others root cause as well.
Kind Regards,
CFC2012
Hi, have you made your decision and purchased either one of the HP printers that you mentioned in your posting? If not and you would still like some advice, I'll do my best to assist. Drop me a note if you are still looking.
Hello,
Please call HP Support personnel to resolve your issue. They should be able to help resolve your issue.
Thank you
Thank you for approaching HP Support. Please follow the below steps outlined in this URL for setting up wireless on this printer. Hope this coud help
https://support.hp.com/ca-en/document/c05568483
Hi,
Can you please describe the problem that you are facing will connecting to wireless? does it give you any kind of error ?
i have rarely seen the wireless radio fail, you can print a wireless config page and check the report, this report will exactly tell you what the problem is...but i believe it should be a S/W issue and not hardware problem.
Hope this helps.
Hi Gunandokc,
HP recommend the use of Genuine HP ink cartidges for best performance and quality.
Can you insert a Genuince HP ink cartidges into your printer and see if the error persist? If it goes away, it may means the non-HP ink cartidge is faulty.
Thanks
Hello,
There is a Firmware Update that can fix this problem. Its available through HP Tech Support only. You may have to call HP Tech Support at your region. When you interact with Support Agent, ask him to update the printer firmware.
However, i'd recommend you to call HP Tech Support
Please give a kudos if its help.
Thank you
Hello! Thank you for using the HP Forum.
I would like to suggest the following link which provides a few solutions for "Alignment Failed" messages on the HP Officejet Pro 8500 All-in-One Printer Series.
https://support.hp.com/in-en/document/c01624398
Hope it helps!
Hi Marilyn Kano ,
The Error code that you see indicates that the printer firmware is unable to boot. Did you see this error after updating the printer firmware?
Please let us know the your printer model so that we can possibly guide you on how to recover the unit.
Hi there!
If you are trying to print or to select scan from your desktop, be sure to install the latest software
"HP OfficeJet Pro 7740 Wide Format All-in-One series Full Feature Software and Drivers" from this website
Another thing to note, whenever you load a paper into the tray, be sure to select the right type of media in the control panel before proceeding.
As for the scanning option, if you are doing a copy function, please check that the right paper media size is selected correctly, then make sure that you scroll down and check that the options are properly selected before you hit the copy button. You can choose the option of fit to page, or actual size copy inside the resize options.
If all else fails, please check that that there are no other obvious dirt or particles on the scanner glass or on the foam white backing of the scanner lid before scanning.
If there are any further questions, please describe in detail what function you are doing? Will that be a scan to PC, scan to thumbdrive, or copy function?
Regards,
Samuel
Hi,
How old is the printer? There are no new printers that accept this cartridges..
Have you tried any kind of T/S to resolve the printhead failure error msg?
here are 2 docs that will help you with a few T/S steps
If this dont work then you can contact HP support and they will help you with other options.
Hope this helps.
Hello NIghtfire61,
If you are missing the 2 pin AC cord which connects from your wall socket to the adaptor, you could have it replaced relatively easy. Check out the link below, likely what you are looking for.
https://www.amazon.co.uk/POWER-CORD-PIN-FIG8-1-5M/dp/B000Q8HF04
Hope this helps!
Best Regards
Eugenology