Did you try the HP web site????
Let us know.
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Re: black ink not working
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Re: I have a broken piece to my ADF mechanism
Thank you so much for the help. I can't believe this response got lost in my inbox for 6 months...but I'm happy to see it now!
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Re: Intermittent Black Ink Printing
Hi
Thank you for replying,
I appreciate your time and efforts,
As I understand you followed the steps suggested in the previous post and still having the issue, However, you have ordered a new printhead. I hope this helps.
Please take your time and get back to me with the results, I'll be awaiting your response and would be glad to help.
Feel free to post your query for any other assistance as well, It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution. And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
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Re: HP 6968 stops printing then restarts
Can you print a copy from the printer control panel selecting 2 for the number of copies, same pause?
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Re: date stamp on printed pages
I apologize to HP and anyone who may have been misled by my too-quick conclusion. The new printer was the only change in the system, so I "naturally" assumed the printer to be at fault. My browser and email program have similar printing procedures (??). The browser has the date-time stamp problem, the email does not. The printer should not have entered the picture. I've checked this on my wife's computer, and on our laptop. The two desktops run the same OS, the laptop a different OS. All three have the same problem in the same browser. I have thus shifted the blame to the browser. The laptop is now downloading an update to the browser, and I have hopes that this problem may really be solved. Again, apologeze to all whom I may have misled.
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Re: Deskjet 3630 only printing black and white
A very warm welcome to the HP community. A very good day to you.
I understand that you have an HP DeskJet 3630 All-in-One Printer and it prints only in black color from your Mac computer. Not worry, I'll do my best to help you.
I would like to know the following information to assist you better:
- Is the printer able to make a color copy?
- Have you checked that the ink levels are fine?
- Are you using original HP cartridges or refilled cartridges?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Disconnect the power cable from the printer while the printer is still ON.
- Disconnect any other cables if connected the printer.
- Press and hold the printer’s power button for 15 seconds.
- The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
Please perform the steps mentioned under "Step 13: Manually clean the area around the ink nozzles" and "Step 7: Align the ink cartridges" from this link.
I sincerely hope this fixes the issue. Let me know the outcome. Good luck! 
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Switching my printer to a new wireless network
Hi there, just set-up my new Deskjet 3630 - it all went fine and it's working well. But I've realised I've set it up on my neighbour's wireless network, which I had been using until I got my own wireless installed today.
So I can use the printer, but I have to come off my network and join my neighbour's.
I can't run the set-up again to connect the printer to the right network and can't see anything about swapping networks in Settings - on my MacBook or on the printer or HP site.
I'm sure it must be easy... can anyone help please?
Thank you!
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photosmart 6510 airprint wont work after it goes idle
The airprint only works after I power down the printer and power it back up. once the printer goes idle the mobile device cant find the printer. even if I wake it up still not able to find it until i power it off and back on. have the same issue when I use the HP print app. any help would be great
Thanks
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Re: Black zigzag lines running through my pronts
Many thanks for your advice, I followed the steps and it seems to be fine now
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Re: 61.00.00 & 61.00.02 errors
The link you provided takes me to the "Welcome to the HP Customer Support" page, and does not provide any useful information.
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Re: Cancel a document in print Que
Think that the solution solved the issue. Thanks for the prompt assistance.
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Re: Officejet 8720 driver, duplex and MS Word
Hi
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists only with MS Word.
This could be an issue with MS Office settings.
Please follow the link: http://bit.ly/2sZ3Ayf
If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp
You have a good day ahead.
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General engine failure
Our printer keeps throwing 61.00.02 errors, and to power off/power on. When I look in the Event Log, I see multiple "61.00.02 General engine failure C4EB0E00 (the last line is below).
50 6/13/2017 3:14:08 PM 97591 61.00.02 2308212_000699 General engine failure C4EB0E00 0
Does anyone know what causes this? And, more importantly, what I can do to stop it?
Thanks in advance!
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Re: Where is the CMOS battery in the office jet pro 8500a please
JackMeoff1 wrote:
WRONGO. The HP OfficeJet Pro 8500 HAS a CMOS battery! I removed it myself. Totally there! Don't believe anything else.
Yes I do agree there is a battery in HP OfficeJet Pro 8500,,,,those pictures below werer taken by me when I reset it the printer because of its catridge expiration date yeterday
And yes it is on your right hand side if you are facing the printer
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I have newly bought HP Printer Color Laser Jet Pro MFP M177fw. after few days the display only show
I have newly bought HP Printer Color Laser Jet Pro MFP M177fw. after few days the display only show HP logo.
I cant access copy, fax, print functions on printer.
Please is there a solution Help ME!
Thank You
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Printhead Issue
Initially received error message " missing or failed printhead" while printing. Followed all of HP Troubleshooting suggestiions ie. removing/replacing printhead, re-booting printer and etc. with no success. Ordered, received and installed new replacement printhead and start up ink cartridges. Start up with new printhead and ink cartridges will not proceed beyond beyond "Aligning Printer" message.
There have been no recent driver or software changes. This printer operates on a wireless connection to its source computer located immediately adjacent. Windows 10 has been the operating system for almost a year.
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Re: cartridge problem
Hi
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you get "One or more cartridges appear to be missing or damaged" error message on your HP Photosmart 7525 e-All-in-One Printer.
This issue could occur if the electrical contacts on the cartridge or the printer are defective.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Resolving 'Ink Cartridge Problem' Error
Let me know how this works.
You have a good day ahead.
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Re: HP Envy 5540 printing green instead of black
Hi
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing print quality issues with your HP ENVY 5540 All-in-One Printer wherein it is printing green instead of black. I also see that the test page is fine.
This issue could occur if the firmware is not updated.
Let's go through a few steps that may help to fix this issue.
And here are a few steps for you in the link: Firmware Update
You may also check the steps from the document in the link: Fixing Poor Print Quality
Let me know how this works.
You have a good day ahead.
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Re: My printer
You're welcome. I appreciate you taking your valuable time to troubleshoot and reply.
I suggest you to perform a firmware update on your printer via this link.
If the printer still does not print, then would suggest you to replace the black cartridge and try printing.
Hope this helps. Keep me posted. Good luck!
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Successfully printed document stays in the que for 10 minutes before getting an error message.
After successfully printing a document, the printer keeps it in the queue for 10 minutes before giving an error message. In the mean time, no documents can be printed. After I receive the error message, I can resume printing other documents. I am not able to delete the print job to remove it from the queue. Help please.
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