I ended up returning the printer & cancelling the HP "All in" subscription for that printer after the HP rep asked for my debit card info so that he could charge me a small fee for returning the defective printer even though it was defective when it was shipped to me from the warehouse AND it was going to be returned to HP with a prepaid shipping label. I hope your similar situation has a better outcome than mine.
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Re: Issues with Hp 7602r new smart tank printer setup
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Re: HP3830 prints on PC but not laptop
Some further tests:
C) since USB printing works (though slow), I used Print Management and checked security permissions for printer and the user has Allow :Print, manage printer, manage documents. All permissions same as other working T490 Lenovo.
D) -did an in place install of win 11 pro retaining all apps and files. Problem remains.
E) Created a VMware virtual machine of win 11 pro. HP smart software installed successfully in VM. Printing issue is the same. HP diagnose and Fix still shows Print queue error not fixed. No sure what the results of this test implies.
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Re: HP 5020 stuck on startup
Thanks
Sadly two of your options are not possible.
1. As the printer won't complete startup I can't update the firmware
2. Your instructions for a hard reset involve holding down two buttons. The HP Engy 5020 doesn't have a keyboard. Is there any other way to perform a hard reset?
I have tried the other options but they have not helped.
Julian
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Re: Error message Unable to print. Rendering failed
I have the same problem, any help appreciated.
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Re: Print queue says job is printing and finished, but nothing prints on envy 6100
@justdan70, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Print Issues on HP Envy 6110e All-in-One Printer!
We're thrilled to have the opportunity to assist you and provide a solution.
When a print job says it's printing and finished, but nothing prints, it can be quite frustrating. Here's a detailed guide to help you troubleshoot and resolve this issue.
Resetting the Printing Environment
Sometimes, resetting the printing environment can resolve various print issues.
Delete Job Files and Restart the Print Spooler
- Turn off the printer using the power button.
- Search Windows for "run" and click the Run application.
- Type "services.msc" in the Run window, and press Enter.
- In the Services menu, right-click "Print Spooler" and select Stop.
- Close the Services menu and navigate to C:\Windows\System32\Spool\PRINTERS using Windows Explorer.
- Delete all files inside the PRINTERS folder.
- Restart your computer.
- Turn on your printer.
- Try printing again to see if the issue is resolved.
Verify Printer's IP Address
Ensure that your printer's IP address in Windows port settings matches the actual IP address of your printer.
- Right-click the printer icon and select Printer Properties.
- Click the Port tab, and then click Configure Port.
- In the Printer Name or IP Address field, make sure the IP address matches the printer's IP address. Correct if necessary.
- Close the Properties window.
Check Printer Status
Sometimes printers can be set to pause or offline.
- Open Devices and Printers from Control Panel.
- Right-click your printer icon and select See what's printing.
- On the Printer menu, ensure Pause Printing or Use Printer Offline is not selected. Clear any checkmarks if present.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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Re: Supply problems
@Brac2, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Smart:
- Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
- Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, kindly refer to this guide for further troubleshooting: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Displays | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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PRINTER SAYS MATTE/PHOTO PAPER CALLS FOR PLAIN PAPER
No error msg. hp 9730e printer, win 11.
Set up printer for matte/photo paper in tray 1. On pc setr print reint req to matte/photo paper tray 1. printer gives msf the job calls for plain paper and thenif i click on print it prints from tray2
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Re: Unable to print. Rendering failed.
HP Smart Tank 7600 Series
I am having the same problem, was only printing a couple of days ago, however since then my system has updated during the night;
- 2025-05 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5058499)
Successfully installed on 30/05/2025
Since this update, the following message appears when I am attempting to print from Microsoft Word:
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cannot print from my computer to printer
my printer is hooked up. Wi-Fi is on printed a test page from the printer, but cannot print a test page from the computer and it will not print any documents from the computer help
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Re: PRINTER SAYS MATTE/PHOTO PAPER CALLS FOR PLAIN PAPER
Welcome to the HP English Community --
The Tray and Paper Settings, including the Tray preferences can (should) be checked on the printer.
Next,
The job configuration can (should) be checked --
In particular, if the tray (Source) is set to automatic, switch the setting to the tray you want to use with the job.
Reminder
Default / Custom Tray(s) / Paper Sizes differ by printer model.
For example,
- The example reflects a need to use Tray 1 for other than standard size paper.
-------------------------------------------------------------------
After changing paper -- or opening / closing the intake tray,
Select / modify the Paper Size / Type using the touchscreen Printer Control Panel
OR
If / As available, use EWS to view / adjust the Paper Size / Type
Example - (Alternate EWS format - select new InkJet printers and at least a few LaserJet printers)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper > Trays > click on Tray to configure
Next (as available)
Section Print > Default Print Options > Select default options / tray
Example - EWS - Tray and Paper
Example - EWS - Default Print Options
General Example - HP Smart - Windows - Simple Photo Print
======================================
Message Content References
User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series
Media Specifications
| Media Handling, Document Finishing | Sheetfed |
| Media Size (facet) | Letter; A4; Legal; B5; Tabloid; A3 |
| Media Sizes Custom (imperial) | Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in |
| Media Sizes Custom (metric) | Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm |
| Media Types | Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g |
| Media Weight Recommended (imperial) | 16 to 28 lb, bond |
| Media Weight Recommended (metric) | 60 to 105 g/m² |
| Media Weights Supported, By Paper Path (Imperial) | 9 to 66 lb bond (plain media) |
| Media Weights Supported, By Paper Path (metric) | 34 to 250 g/m² |
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9730e Wide Format All-in-One series
Thank you for participating in the HP Community --
Real people who own, use, and support HPdevices.
ClickYes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
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6001 keeps turning itself off
6001 keeps turning itself off
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Setup Cartridge Error on Black (K) cartridge only
I have an error with my Officejet Pro 8035e printer where it doesn't recognize the black cartridge and is stuck on a "Setup cartridge" error. I no longer have the black setup cartridge. Can I bypass this error or purchase a new set, or just black, Setup cartridge?
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Re: HP Envy 4504 Printer froze
Hello, I tried what you suggested and now it’s just doing this, even when I unplug all the cables leave 60 seconds etc. thank you
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Lazer Jet Pro MFP M277dw
Expired certificate
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Re: Lazer Jet Pro MFP M277dw
Printer message says expired certificate. I restarted computer and restarted printer without success.
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Problema no cabeçote não imprime tem tinteiros novos
Erro =xc19a0022
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Re: Getting error code 0xb8558e8a on my 3830 printer
hello,
the support here is sending me to send DMs but nobody in the DMs is answering simple questions:
1) Where are the authorized HP service centers for consumer print in USA. On the locator url only 1 place shows up in southern california.
I have asked multiple times in the DMs where are the other locations and nobody has given any answer.
2) I was told and given instructions to contact support by phone. To get the number I followed instructions to get to the contact options. However I mentioned in the DMs that the message it shows is " service unavailable at this time"
So it seems HP does not offer any support solutions if warranty has expired and doesnt not want to tell customers this.
It seems only oopption would be to buy a new printer.
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Re: Printer won't turn on
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP OfficeJet Pro 8139e isn’t powering on—let’s try some troubleshooting steps to get it working again!
Check the Power Source
- Plug the printer directly into a wall outlet (avoid surge protectors or extension cords).
- Try a different outlet to rule out power issues.
Perform a Power Reset
- Unplug the printer and wait 60 seconds to discharge residual power.
- Plug it back in and press the Power button.
Inspect the Power Cable & Adapter
- Ensure the power cable is securely connected to the printer.
- If possible, test with a compatible HP power cable from another printer.
Try these steps and let me know if you need further assistance! 🚀
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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Re: Problema no cabeçote não imprime tem tinteiros novos
Hey @Matromonio
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
Thank you for your understanding.
Regards
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Re: Control Panel
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It looks like your HP control panel is stuck on a white screen with the HP logo and isn’t responding.
Here are some steps that might help:
Perform a Hard Reset
- Press the Power button to turn on the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 15 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Note: Please connect the printer directly to a wall outlet.
- If the printer does not turn on by itself, press the Power button to turn it on.
Update Printer Firmware
- Visit HP’s support page and check for any available firmware updates.
- Install the latest firmware and restart the printer.
Since your control panel is completely unresponsive, updating the firmware and performing a hard reset should help.
Let me know if you need further assistance! 🚀
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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