Any update?
I have not received an update. I really need to get this sorted to know either way if i can get this printer working again or if i need to looking at getting a new printer.
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Re: Hp Photosmart 7762, Stuck on print calibration page
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Re: Envy Photo 7855 printer frozen on HP logo
@KG876, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Frozen HP Envy Photo 7855 Printer!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP Envy Photo 7855 printer is frozen on the HP logo and you are unable to connect it to Wi-Fi, you can try the following troubleshooting steps:
Perform a Hard Reset:
- Turn off the printer if it’s not already off.
- Disconnect the power cord from the back of the printer.
- Unplug the power cord from the power source.
- Wait at least 60 seconds.
- Reconnect the power cord to the printer and the power source.
- Turn on the printer by pressing the power button.
Check for Firmware Updates:
- Visit the HP Support website and search for your printer model.
- Download and install any available firmware updates.
Perform a Wireless Connection Reset:
- With the printer turned on, go to the setup menu on the printer’s touchscreen.
- Navigate to the network or wireless settings.
- Restore network defaults and follow the prompts to reconnect to your Wi-Fi network.
Remove and Reinstall Printer Software:
- On your computer, remove the HP printer software.
- Download the latest drivers and software from the HP Support website for your printer model.
- Install the software and attempt to add the printer again.
Perform a Factory Reset (if applicable and as a last resort):
- Refer to your printer’s manual for instructions on performing a factory reset.
- Be aware that this will erase all custom settings and will restore the printer to default settings.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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error 30.01.44
Hello,
Can you help me to fix the error 30.01.44 that the HP indicates after the reset, please.
I can ping all devices without a problem in the VLAN after HP ip has been changed but it doesn't print a list for some reason.
Kind regards,
Anatoly
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Re: erreur B808746C
Hey @nolenzo
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
Thank you for your understanding.
Regards
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Re: there is a problem with the printhead officejet 8010
@Vårin, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Printhead Issues for HP OfficeJet 8010!
We're thrilled to have the opportunity to assist you and provide a solution.
If you're experiencing a printhead problem with an event code 62.80.20 on your HP OfficeJet 8010, follow these steps to troubleshoot and potentially resolve the issue:
Step 1: Reset the Printer
- With the printer turned on, disconnect the power cord from the back of the printer.
- Unplug the power cord from the power source.
- Wait for 60 seconds.
- Reconnect the power cord to the printer and the power source.
- If the printer does not turn back on by itself, press the Power button to turn it on.
Step 2: Check for Obstructions
- Open the cartridge access door.
- Inspect the carriage path inside the printer for any obstructions. Remove any paper jams or foreign objects.
Step 3: Reinsert the Printhead
- Lift the carriage latch.
- Grasp the sides of the printhead and slightly lift it without completely removing it.
- Reinsert the printhead into its carriage.
- Lower the carriage latch to secure the printhead.
Step 4: Clean the Printhead
- On the printer control panel, navigate to 'Setup' and then 'Tools.'
- Choose 'Clean Printhead' to run the automatic cleaning process.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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How to change security key to different wi fi network for wireless printer
HpDesk jet 4158e
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Re: How to change security key to different wi fi network for wireless printer
If al of your PC devices have Wi-Fi then I you can print directly to the printer and void using the modem or router. One or more of the videos below will be helpful
The below is all know about your printer. Hope I am not oversharing.
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.
Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.
| Click here for world-wide contact info |
Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.
| Microsoft's Copilot may have more recent videos. Watch this video to see how to reset your printer: 4110 4120 4130 4140. The steps below are Wi-Fi only and do not perform a factory reset. Microsoft's Copilot may provide alternate solutions. 4130
|
Wi-Fi connection
Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.
This video shows how to connect to the router: 4120 4130 Wi-Fi Direct can be used to avoid configuring the router. Watch this: 4130 Wi-Fi Direct is explained on page 24 of the User Manual, this Wi-Fi setup avoids configuring the router. A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 23 in this User Manual. |
Software
HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.
Full function printer drivers can be downloaded here: 4130 You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 4130 |
Documents
All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.
All HP manuals are here: 4130 |
Support Videos - Parts - Disassembly
HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.
Parts, if any available, can be found here 4130. Use your serial number for more extensive information. Printer problems could be cleared by one or more of these HP YouTube videos 4130 |
Printer Reference
One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.
Specifications for your system: 4130 Plus4100e41224133ePlus 41554158e4152e |
Let me know if a problem
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General Printer Error & Printer Failure
My HP Printer is showing two messages: "Printer Failure" and "General Printer Error"
Until recently I was able to use the printer for scanning documents, but we had new fiber optic internet
and all I need to do is connect the printer to the new WiFi with the new password. However, when I
turn on the printer I get these two messages.
Printer model: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Purchase 2012
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Not Printing
"Remove and Reinstall the indicated ink cartridge, making sure it is correctly installed" I have restarted the printer by pulling the plug out for 5 minutes and I have reinstalled the drivers. Still not luck. I deleted the printer from my computer but after reinstalling the software, the pint job is still in the que
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My officejet pro 9025e is giving paper jam error but the paper is not jammed
My officejet pro 9025e is giving paper jam error but the paper is not jammed
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factory reset Printer mfp m175nw
My mfp m175nw printer is completely stuck and I need to perform a factory reset. Even the Cancel plus Right Arrow key after reboot does not work. I tried to update the firmware and now I'm stuck on " Firmware corrupt ready 2 download". I see other posts where HP employess provided instructions through private messages, please help me out.
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How Can Small Businesses Optimize Printing Costs Without Compromising Quality?
As a small business, balancing quality and cost-efficiency in printing can be a real challenge—especially when dealing with promotional materials, packaging inserts, or seasonal branding needs. What tips, tools, or HP printer settings have helped you reduce expenses without sacrificing professional results? We’re always looking for smarter solutions at The Fancy Dress.
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HP OfficeJet Pro error code C4EB9643
The title says it all really. The printer is in a state with all lights blinking and tells me to power cycle it. When I restart it just ends up in the same state after briefly flashing up the error code C4EB9643. The printer was working fine until this happened.
Can anyone confirm what the error code means and what to do about it?
Thanks.
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My CP-Q2R is not printing. Only blanks paper come out
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Re: HP OfficeJet Pro 9120e All-in-One series print errors
@bobgott22, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Since you're using an HP OfficeJet Pro 9125e and trying to print from a second computer via Wi-Fi, but are getting an error despite diagnostics showing a good connection, here’s a structured troubleshooting approach to resolve the issue:
Checklist to Confirm First
- Printer Status: Is the printer online and not in an error or sleep state?
- Same Network: Ensure both the printer and the second computer are on the same Wi-Fi network and frequency (2.4 GHz vs 5 GHz).
- Print Queue: Check if the print job is stuck in the Print Queue:
- Go to Settings > Bluetooth & devices > Printers & scanners > [your printer] > Open print queue
- Cancel all jobs and try printing again.
Step-by-Step Troubleshooting
Ping Test (Network Check)
- Open Command Prompt on the second computer.
- Type:
ping [printer IP address]
- Replace [printer IP address] with the IP of your printer (found on the printer's control panel or network report).
- If packets are lost or no response, your network is blocking traffic.
Update or Reinstall Printer Drivers
- Visit the HP support page: https://support.hp.com
- Download the latest full-feature software for Windows 11 for the OfficeJet Pro 9125e.
- Uninstall the existing printer from:
Settings > Bluetooth & devices > Printers & scanners > [your printer] > Remove - Reinstall using the full package, not just the Windows default driver.
Print Using IP Address (Workaround)
- Add the printer using IP:
- Settings > Bluetooth & devices > Printers & scanners > Add device
- Click "Add manually"
- Choose "Add a printer using TCP/IP address or hostname"
- Enter the IP address of the printer
Disable SNMP (If Applicable)
- Go to Control Panel > Devices and Printers
- Right-click the printer > Printer Properties > Ports tab
- Select the active port (usually Standard TCP/IP) > click Configure Port
- Uncheck “SNMP Status Enabled”> OK > Apply
Firewall/Antivirus Exceptions
- Temporarily disable firewall or antivirus and attempt to print.
- Ensure HP services (like HPNetworkCommunicator.exe) are not being blocked.
Run the HP Print and Scan Doctor tool (Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe) on the second computer.
Try using the HP Smart app to print — this sometimes bypasses standard Windows printing.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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Re: My office jet pro 8600 is saying printer failure after we installed an off brand ink. Then re...
@Marilyn113, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Printer Failure on HP OfficeJet Pro 8600!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP OfficeJet Pro 8600 printer is displaying a "system failure" error, especially after replacing non-HP cartridges with genuine HP cartridges, there are several steps you can take to address the issue:
Reset the Printer:
- Keep the printer on and disconnect the power cord from the back of the printer.
- Disconnect the power cord from the power source.
- Wait for 60 seconds.
- Reconnect the power cord to the wall outlet and then to the printer.
Use Genuine HP Ink Cartridges:
- It’s important to use genuine HP ink cartridges, as non-HP cartridges can sometimes cause compatibility issues. Make sure you’ve removed all non-HP cartridges, and install only genuine HP cartridges.
Check for Firmware Updates:
- Ensure that your printer firmware is up to date. This process may help in resolving errors caused by outdated software. Check for updates using the HP software installed on your computer or through the printer's settings if it’s connected to the internet.
Check for Jammed Paper and Other Obstructions:
- Open all printer compartments to ensure there are no paper jams or obstructions. Sometimes, even small pieces of paper can cause significant issues.
Clean the Printhead:
- From the printer touch-screen, access the settings and find the option to clean the printhead. This can resolve clogs which may cause print failures.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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was working with support yesterday but had to leave due to appt. gave me a case number now closed
yesterday HP gave me a case number to reconnect with them and today they are saying case closed.. how do i get back with them on this unsolved cased
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Need to resolve message of "Supply system problem" that started after I installed an HP ink cartridg
I replaced an HP ink cartridge with an HP ink cartridge and printer would not work afterwards. I received error message of "Supply system problem." I have already tried the several quick fix recommendations on HP web site and printer still does not work.
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Re: Printing errors on HP LaserJet MFP M140w
Hi @minty96,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thank you for reaching out to HP Support. We understand how frustrating it is to encounter printing issues, especially when simpler documents work fine, but more complex ones, such as PDFs with barcodes, watermarks, or images, fail to print correctly. We appreciate the troubleshooting steps you've already tried.
1. Update the Printer Firmware
- Go to the HP M140w firmware page and download the latest firmware (20240813)
- Install it using a USB connection or via the HP Smart app.
2. Avoid Printing Directly from PDF
- Instead of printing the PDF directly:
- Open it in Adobe Acrobat Reader.
- Go to Print > Advanced.
- Check “Print as Image” — this simplifies the rendering and reduces memory load.
- Then print.
3. Convert PDF to Image or Simpler Format
- Convert the PDF to a PNG or JPEG using a tool like Adobe or an online converter.
- Then print the image file instead.
4. Use a PCL Driver Instead of HP Smart
- If you're printing from a PC, try using the HP Universal Print Driver (UPD) in PCL6 mode.
- This driver is more efficient for complex documents and can bypass some of the limitations of the HP Smart app.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support
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Re: Printer error
Hey @Connect25,
Welcome to HP Support Community,
Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.
I suggest you refer to this guide for further steps: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.
Take care, and I hope you have an amazing day ahead! 😊
Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅
Regards,
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