purchased new cartridges from office depot for my HP Office jet Pro 8620. Installed the new cartridges and received message "Printer Failure" There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. I am using Windows 11 and my printer worked fine up until I had to replace the cartridges today.
↧
HP Officejet Pro 8620 shows printer failure. Went through steps recommended but still not working
↧
Re: Printing with Office Pro printer
@Harry71421, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Remove the cartridges.
- Press and hold the power button for 30 seconds.
- Plug the power cord back in.
- Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
- Turn on the printer
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, refer to this guide: HP printer prints blank pages | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
↧
Re: error message 024A493F wont reset?
@BAYWAGS, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Check for Paper Jams and Cartridges
- Open all accessible compartments of the printer to check for any lodged paper or debris.
- Remove and reseat printer cartridges to ensure proper placement.
- Try replacing any low or empty cartridges with new ones.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
Error lights blinking cannot print
I own a HP LaserJet M110w. The orange exclamation mark and the green power button are blinking and I cannot print. The blue Wi-Fi button is solid and not blinking. Can anybody tell me how to get rid of this error message and enable me to print?
↧
problem printing
Printer will not print although it will print test page . Diagnostic test does not show any problems . WiFi blue is solid blue . Have tried so many solutions unsuccessfully and am completely baffled and frustrated
↧
↧
Re: One color not printing
@VTtks, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Remove the cartridges.
- Press and hold the power button for 30 seconds.
- Plug the power cord back in.
- Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
- Turn on the printer
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, refer to this guide: HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
HO 28.00e printer will not print
HP2800 printer will not print , although it will print a test page . Diagnostic test indicates no problem . WiFi light is solid blue . Have tried every hint given to no avail. Am now completely baffled and frustra
↧
Re: Print jobs deleting after spooling - don't reach printer
@hostalibrary, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Delete All HP M281 Drivers
Go to Start > Print Management > All Drivers
Delete anything related to HP M281
Restart Print Spooler (Windows):
- Search services in the search box. Open the service menu.
- In the list, find Print Spooler.
- Right-click Print Spooler and click Restart.
- If it’s stopped, click Start instead.
- Close the window. Check if the issue persists
Manually Choose the Driver
Select HP Universal Printing PCL6 from the list
Or use your M281-specific driver
Test Print from Notepad
Open Notepad
Type some text > Go to File > Print
Select the M281 and print
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
OfficeJet 7612 printer Failure
I just updated to a new computer with Windows 11. My printer is now giving me this message: "Printer Failure. There is a problem with the printer or ink system."
I've gone through the restarts and resets, and nothing helps. What can I do?
↧
↧
Re: officejet pro 8600 probelm
@rws1999, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, refer to this guide for further troubleshooting steps: HP OfficeJet Printers - Resolving 'Print System Problem' or 'Problem with Ink System' Errors | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
HP8025 Printer error 62.80.13
HP8025 Printer error code 62.80.13
Pinter not working
↧
How can I retrieve something sent to printer but did not print
I was sent something to printer but it did not print
↧
Re: How can I retrieve something sent to printer but did not print
YOu can't retrieve print job.
↧
↧
Re: Issue with HP 6400 continually getting error in printing
Hi @MikeTenn
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP ENVY 6455e printer is experiencing connectivity issues and driver errors.
Here are some steps to troubleshoot and resolve the problem:
1. Update Printer Drivers
- Visit the HP Support website and download the latest drivers for your printer model.
- Install the drivers and restart your computer to ensure proper functionality.
2. Reset Network Settings
- On the printer's control panel:
- Go to Setup> Network Settings> Restore Network Settings.
- Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.
3. Check Router Settings
- Ensure your router's firmware is up to date.
- Disable any features like MAC address filtering or firewall settings that might block the printer.
4. Use the HP Smart App
- Download the HP Smart app on your computer or mobile device.
- Use the app to diagnose and fix connectivity issues.
5. Perform a Hard Reset
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds, then plug it back in and turn it on.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
↧
Printer HP LaserJet M140we
Hi! I changed the toner, the old one is finished and now I can't print. It shows error 75. What is this? What should I do? Thanks!
↧
Re: LaserJet MFP M140we unable to print or connect to Wifi
@Woodo, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
When your HP LaserJet MFP M140we printer won't connect to Wi-Fi and displays error code EBS00P0013, here are some steps you can take to resolve the issue:
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Check Wireless Status
- Ensure Wireless Signal is Enabled: Make sure the wireless light on your printer is flashing and attempting to connect. The blue light flashing indicates the printer is trying to connect.
Restart Devices
- Restart Printer: Turn off the printer, wait for 30 seconds, and then turn it back on.
- Restart Router: Turn off your router, wait for 60 seconds, and then turn it back on.
- Restart Device: Restart the computer or mobile device you are using for printer setup.
Wi-Fi Setup (No Touchscreen Panel):
- Press and hold the Wireless button on your printer for 5 seconds or until the wireless light starts flashing.
- Within two minutes, press and hold the WPS button on your router until the connection process begins.
- The printer wireless light will stop flashing once the connection is complete.
Use HP Smart App for Setup
- Enable AirPrint from HP Smart App:
- Download the HP Smart app from 123.hp.com or your app store.
- Open the HP Smart app, and sign in or create an account.
- Select your printer name or image from the app home screen.
- Check if AirPrint is enabled by accessing Advanced Settings or Printer Home Page (EWS) under the Network setting.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
Faulty battery
My office just purchase a HP Officejet 250. I went to set it up for the first time and updated the software. After updating the software, I am receiving a faulty battery message. I have tried turning it off and unplugging it for 24 hours, but still get message when turn it on. Can you tell me if this is a firmware issue or if we need to replace the battery.
↧
↧
Re: 3830 Printer won't print alignment sheet
@Noalign, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Refer to this guide for further troubleshooting steps: HP inkjet printers - Alignment issues and errors | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
↧
my Office Jet6978 only prints blank pages
my HP Office Jet6978 only prints blank pages. Bought brand new ink for almost $100 and it still only prints blank pages.
↧
Hi I have a Information button light Blinking
Hi I have a Information button light that keeps blinking and I have been trying to do some troubleshooting but I cant seem to make it spot blinking I have a Hp Deskjet 4155e
↧