Great 😊, nice to know that now is solved !
Best regards,
ferRX.
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Re: printer when open cover cartriage - Smart Tank 580
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Re: New cartridge inserted; toner light will not go off/printer won't print
HP LASERJET P2015
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I'm getting error 88
On my Smart Tank 6000, all lights are flashing with an 88 error code.
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Re: Officejet Pro 9018e tray open message after duplex printing
Thank you for the feedback, all your suggestions have been tried with no change. To clarify, the printer is able to successfully print the document in duplex mode, the issue is happening AFTER the document prints. After the printing completes, a second sheet of paper starts to feed in and I get the error message. I have also tested this independent of the PC and driver software by testing a two sided copy directly on the printer. The same result occurs, the two sided copy completes, then a second sheet of paper begins to feed and I get the same error message.
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Printer error code
I changed my old image transfer belt unit to a new image transfer belt unit. But the image transfer belt unit counter value did not change and remaining life is ending. How to reset the image transfer belt unit counter? Or do I need to move something more from the unused printer.
Severity:
Warning
Status Code:
C5-1120
Description:
C5-1120 The machine has determined that the image transfer belt unit has reached its end-of-life cycle.
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Printer not recognizing color ink cartridge. Its brand new
Printer not recognizing new color ink cartridge.
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Re: Printer connected to internet but says error when trying to print
Hi @KR3330
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
The error code EBS00P0013 on your HP LaserJet MFP M140we printer typically points to a network setup or communication issue, even though the printer reports an internet connection.
Here's a step-by-step guide to troubleshoot and resolve the problem:
1. Verify Network Connection
- Check Printer's IP Address:
- Print a Network Configuration Report from the printer's control panel.
- Ensure the printer has a valid IP address (e.g., 192.168.x.x). If the IP starts with 169.x.x.x, it means the printer isn't properly connected to the network.
- Reconnect to Wi-Fi:
- On the printer's control panel, go to Setup> Network> Wireless Setup Wizard.
- Reconnect the printer to your Wi-Fi network and ensure the correct SSID and password are entered.
2. Assign a Static IP Address
- Access Router Settings:
- Open a web browser and enter your router's IP address (e.g., 192.168.1.1).
- Log in using your router credentials.
- Assign Static IP:
- Locate your printer in the list of connected devices and assign a static IP address to it.
- Manually Configure on Printer:
- On the printer, go to Setup> Network> Manual IP Address Settings and input the static IP you assigned.
3. Update Printer Firmware
- Visit the HP Support website and check for any firmware updates for your printer.
- Download and install the updates to ensure compatibility and improved performance.
4. Reset Network Settings
- On the printer's control panel, go to Setup> Network> Restore Network Settings.
- Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.
5. Use HP Smart App for Setup
- Open the HP Smart app on your computer or mobile device.
- Remove the printer from the app and re-add it by following the setup instructions.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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Re: HP MFP 3301dfw – Sleep Mode Causes Network Connectivity Loss (Unreliable for Office Use)
Thanks ShlomiL, we do already have IPv6 disabled. Still no change. I have to mention that I plugged a canon multifunction that we just purchased into the same port as the HP, assigned it the IP address the HP was using, and let it go into sleep mode. Checking it this morning by sending a print job to it, it woke up and printed. Same network, same cable, same IP address, same print server, different brand and model printer. No crazy futzing around in settings to get it to work.
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Re: Instant Ink error message
Hi @ghostjr
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I'd like to help you with your Instant Ink issue.
Not to worry I'll do everything I can to help get this sorted for you. 😊
In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this.
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
Take care, and have an amazing day!
Regards,
Hawks_Eye
Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.
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Re: Can’t switch off printer
Hi @Chickvet
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP OfficeJet printer is stuck in a "shutting down" loop, which can be frustrating.
Here are some steps you can try to resolve the issue:
1. Perform a Hard Reset
- Steps:
- With the printer still showing "shutting down," disconnect the power cord from the back of the printer.
- Unplug the power cord from the wall outlet.
- Wait for at least 60 seconds to allow the printer's internal memory to clear.
- Plug the power cord directly into a wall outlet (avoid using a power strip or surge protector).
- Reconnect the power cord to the printer and turn it on.
2. Check for Firmware Updates
- If the printer powers on after the reset, check for firmware updates to prevent future issues:
- Visit the HP Support website and search for your printer model.
- Download and install any available firmware updates.
3. Inspect for Paper Jams or Obstructions
- Sometimes, a paper jam or obstruction can cause the printer to freeze during shutdown:
- Open all accessible areas of the printer (input tray, output tray, and cartridge area).
- Remove any stuck paper or debris carefully.
4. Factory Reset the Printer
- If the issue persists, perform a factory reset:
- On the printer's control panel, navigate to Setup> Printer Maintenance> Restore Factory Defaults.
- Follow the on-screen instructions to reset the printer.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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Printer started displaying error message " Printer error, please turn printer off/on". I have tur
Printer started displaying error message " Printer error, please turn printer off/on". I have turned the printer off and back on several times, I have also unplugged the printer and waited several minutes before plugging it back in. this happens both connected to LAN and on WIFI. How can I fix this error?
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using cartridges from HP that are not working and showing error
HP Envy 6458 - I have carts that were purchased directly from HP that the printer does not seem to like. Can I turn off the protection capability on the printer or how can I make them work?
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Re: Contact HP
@SRBG, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share your HP unit's product number with us?
Need help finding your product number? We've got you covered! Check out this handy guide: Click here
Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
We're looking forward to helping you get back up and running!
Regards,
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All printer lights are flashing and shows E!
The printer is HP smart tank wireless 455.
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Re: new computer with windows 11 wont allow color printing even though its selected everywhere
@fbuckiii, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP ENVY 4520 All-in-One Printer is having trouble printing in color after installing it on a new Windows 11 computer, try the following steps to resolve the issue:
1. Check Printer Settings:
- Ensure that color printing is enabled in the printer settings.
- Go to Control Panel > Devices and Printers.
- Right-click on your HP ENVY 4520 and select Printing Preferences.
- Verify that the option for color printing is selected.
2. Update Printer Driver:
- Ensure that you have the latest printer driver installed for Windows 11.
- Visit the HP Driver Download Page for HP ENVY 4520 and download the latest drivers.
- Install the updated driver and restart your computer.
3. Check Ink Cartridges:
- Make sure that both black and color ink cartridges are properly installed and have sufficient ink.
- Inspect the cartridges for any leaks or damage.
4. Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool to diagnose and resolve potential issues with your printer.
- Follow the on-screen instructions provided by the tool.
5. Clean Printhead:
- Use the printer’s control panel to clean the printhead to ensure there are no clogs affecting color printing.
- Navigate to the Setup menu on the printer, select Printer Maintenance, and then choose Clean Printhead.
6. Reset Printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds and then plug it back in and turn it on.
7. Verify Printer Configuration:
- Check if the printer is correctly set up on the new computer.
- Go to Settings > Devices > Printers & scanners.
- Ensure your HP ENVY 4520 printer is connected.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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Re: Printer error code
You need service software to reset the transfer belt. The transfer belt is not user user-replaceable part, but a service part, and needs to be replaced in the service center.
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Re: Laser Jet MFP m236dw error ''49''
@AndreyTim, I see you were interacting with @Garp_senchau however, he's away for now and I'd love to help you out!
Did you try all the steps from this document? Click here
Let me know what happens after each step!
We will get this sorted for you.
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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Re: HP Envy 7200 never works
Hey @AbbyC224,
Thank you for your response.
Ugh, that’s just beyond frustrating — you’re doing all the right things, and still getting nowhere. 🥴 A printer that constantly thinks it’s out of paper and won’t print in color from a brand-new MacBook Air is not just annoying — it’s completely unacceptable. Let’s try to dig a little deeper and get you some practical steps that might actually do something this time.
“Out of Paper” Error — But It’s Not
You’ve already cleaned the sensor and confirmed no jams. If the firmware installer is crashing, that could mean it’s not playing nice with macOS Monterey or M2. Let’s try another route that’s been effective for others:
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Refer to this guide: HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues | HP® Support
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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Hp smart tank 7000
New printer was printing just fine until today . Power light is lit however all control pane lights are off and don’t respond when I press any of the control buttons
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Re: Printing not on entire page
@SherT, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Uneven printing issues, where content is cut off at the top or bottom of the page, can typically be resolved through a series of troubleshooting steps. Here's what you can do:
1. Ensure Proper Paper Loading
Make sure the paper is loaded correctly in the input tray:
- Align the edges of the paper stack to ensure they're straight.
- Adjust the paper width guides so they're snug against the edges of the stack but not too tight.
2. Verify Print Settings
Check the print settings on your computer:
- Open the document you want to print.
- Click on File, then Print.
- Ensure that the paper size selected matches the size of the paper in the printer.
- Check the layout and margins settings to ensure they're correctly configured.
3. Clean the Printhead
Sometimes, cleaning the printhead can resolve print quality issues:
- On the printer control panel, swipe left on the display and touch Setup.
- Touch Tools.
- Touch Clean Printhead and follow the on-screen instructions.
4. Print an Alignment Page
Verify the alignment:
- Swipe left on the printer display.
- Touch Setup.
- Touch Tools.
- Touch the Align Printer and follow the instructions.
5. Check for Software Updates (Update the firmware on an HP printer | HP® Support)
Ensure your printer firmware and drivers are up to date. Download the latest updates from the HP Support website.
Following these steps should help resolve the uneven printing issue on your HP Envy 4513 printer.
Reference: HP printers - Printed photos are cropped incorrectly (Android) | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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