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how do I get my printer to ask me for the intranet pass work. my printer is connected but not to the intranet
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my printer wont connect to the intranet. not asking for pass work
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Re: my printer wont connect to the intranet. not asking for pass work
For general help for new router or printer please refer to this article in our printer database.
Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.
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Re: My Envy 6032e is offline
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI\ assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and\ supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.
Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.
| Click here for world-wide contact info |
Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.
| Microsoft's Copilot may have more recent videos. Watch this video to see how to reset your printer: 6020 6022 6030 6052 6055. The steps below are Wi-Fi only and do not perform a factory reset. Microsoft's Copilot may provide alternate solutions. 6052e
The steps below are Wi-Fi only and do not perform a factory reset. Microsoft's Copilot may provide alternate solutions. 6020
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Wi-Fi connection
Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.
This video shows how to connect to the router: 6055 Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6052e Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router. A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 26 in this User Manual. |
Software
HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.
Full function printer drivers can be downloaded here: 6052e Full function software for scanning can be downloaded here: 6052e You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 6052e |
Documents
All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.
All HP manuals are here: 6052e |
Support Videos - Parts - Disassembly
HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.
Parts, if any available, can be found here 6032e. Use your serial number for more extensive information. Disassembly is shown in this video: 6052e Printer problems could be cleared by one or more of these HP YouTube videos 6052e |
Printer Reference
One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.
Specifications for your system: 6052e60556065e6010602260206000e6032e |
Let me know if a problem
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Warranty expired factory reset hp envy 6420e
Errors in printing since I changed broadband provider. It states we are not connected to Internet but have WiFi but won't print.it the warranty has expired but I still pay 3 99 a month.
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Re: All lights blinking everyday
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I'm sorry to hear about your situation—it must be incredibly frustrating to deal with this printer issue while being bedridden.
Let me offer some solutions that might help you manage the HP 2743E printers without needing to physically turn them off and back on.
1. Adjust Printer Settings
- Check the printer's sleep mode settings:
- Access the printer's Embedded Web Server (EWS) by entering its IP address into a web browser.
- Navigate to the "Power Management" or "Energy Settings" section and disable deep sleep mode or extend the sleep timer. This might prevent the blinking lights issue when the printer is idle.
2. Use HP Smart App
- The HP Smart app can sometimes resolve printer errors remotely:
- Open the app and select your printer.
- Look for options to reset or troubleshoot the printer. While this might not fully resolve the blinking lights issue, it could help in some cases.
3. Firmware Update
- Ensure both printers have the latest firmware installed:
- Use the HP Smart app or visit the HP Support page to check for updates.
- Firmware updates often fix bugs that cause issues like blinking lights.
If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
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HP 6978 locked user
How do I unlock a HP 6978 printer? I need to change networks and I cannot access the WiFi setup
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hp 8600 printere has a blank black display screen
the screen on my HP officejet Pro 8600 printer is blank only the home button and the triangles and also ? light display is blank and no number keys. have tried all the resets listed online already.
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Re: Printer error. Instructions do not resolve.
Thanks for the information, @VikramTheGreat. I tried all of those that I could and then called HP support. The error could not be overcome so the printer landed in the trash can.
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error E flashing, all 6 led flashing
Hi my HP Ink Tank Wireless 415 is flashing E and all 6 led also flashing.
Unable to print, status offline.
Already changed printer head but to no avail
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Hp deskjet 2800
I'm having nothing but issues since I got the Hp deskjet. Ive re set it up. Flashing orange light saying printer blocked. I purchased HP cartridges. It just won't print . The printed not blocked . Switched it on and off re inserted cartridges. Thinking of returning it as it's a nightmare.
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How do I do a hard reset on my HP Officejet Pro 8600 Plus e-All-in-One Printer?
I walked through every article I could find to clear a paper jam, but the printer won't get out of the screen with the message that there is still a paper jam. There is no paper jam. I see that others have had this same issue throughout the years. Could you tell me how to do a hard reset? Or, if anyone has had any luck with restoring their printer after this consistent error, would you please share a resolution? I would greatly appreciate it.
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Re: Printer non-functional. Display screen looks normal but printer is unresponsive.
@Crazy8-MOI, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your Issue with Printer Functionality After Firmware Update!
We're thrilled to have the opportunity to assist you and provide a solution.
From what you've shared, it sounds like a firmware update on 04-01-2025 might have affected how the printer recognizes the remanufactured color cartridges. HP firmware updates can sometimes include security or compatibility changes that impact how non-HP or remanufactured cartridges function. Since the printer became unresponsive after the update, this could very well be the cause.
You've already replaced the black cartridge with a new genuine HP one (great step, by the way!). Given that the issue started after the update and you still have remanufactured color cartridges installed, it's possible that the printer is not recognizing them anymore, which may be preventing it from functioning properly.
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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Re: ENVY Photo 7800 shows the blue start up screen but will not advance
Unfortunately, the semi-full reset does not work. When you reconnect the power cord to the printer, it automatically turns on - so there is no valid step to "turn on the printer". The same white screen came back with the blue dots and HP logo. As I am connected to this printer via WiFi - none of the follow up steps to update drivers, etc. can occur because my computers cannot locate the printer due to the status it is in. In order to do the factory defaults, the control panel on the printer needs to be accessible - which it is not.
I have now tried to connect the printer via "hard-line" (not WiFi) to my desktop and get the same white screen with blue dots - so the printer cannot be found on the local network (WiFi) NOR the actual wired connection. So since it cannot be found and the control panel isn't working, there is no way to update drivers, restore defaults, etc.
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Printer won't start up. It looks like it is loading but then it freezes
I have an HP Envy All-In-One printer that will not start. I turn it on and it looks like it starts to load up, but then it freezes. Is it doomed for the electronics recycling file.
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"Out of ink" even though I have changed…..
I have MacOS, Sequoia 15.3.2 HP DeskJet 2810e all-in-one printer
My printer (Serial Number CN478DWNC5) stopped working some time ago, "out of ink". Inserted new black cartridge, the one with color was hardly used. Despite new black, the printer did not work, still "out of ink" – then also changed the color cartridge. The printer did not work. I restarted the printer and my computer, but the printer still doesn't work. Receives error message; "The printer may be out of ink." I have replaced both cartridges and the control panel indicates that both cartridges are full. The Printer Information Report indicates that the printer is connected to Wi-Fi and that the signal is good.
What should I do to get my printer working again?
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Continuous 00829c98 error
Persistent error message after power cycling several (many) times and cleaning heads. Printer won't boot up long enough before error to allow any other input from the keypad/screen
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Re: Errors errors and more errors
Hi @frank9999999999,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check the Toner Cartridge:
- Ensure the toner cartridge is securely seated in the printer.
- Remove it and reinstall it to ensure proper placement.
Verify HP Instant Ink Cartridge:
- Ensure that you are using an HP Instant Ink cartridge if you are subscribed to the service.
- Check that the cartridge is correctly installed.
Reset the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for 60 seconds, then plug the printer back in and turn it on.
Update Printer Firmware:
- Ensure your printer is running the latest firmware. You can download updates from the HP support website, selecting your printer model to access firmware updates.
Reconnect to New WiFi:
Make sure you have the new WiFi credentials properly configured. Use HP Smart or the printer's control panel to establish the connection:
- Open HP Smart App.
- Follow on-screen instructions to reconnect the printer to the new WiFi network.
- Go to Setup > Network Setup > Wireless Settings.
- Select your wireless network and enter the password.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
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Re: CARTRIDGE ISSUE ALL THE TIME
We sincerely thank you for your patience and co-operation during this troubleshooting process.
I hear your frustration, and I’m truly sorry to learn that despite your efforts, the issue persists. Printer cartridge errors can be exceptionally aggravating, especially when you’ve put in the time to troubleshoot and still hit a wall.
Before you decide to retire the printer completely, I’d be happy to go over anything you might have missed
I'm sending out a private message to assist you with the next course of action.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Take care, and have an amazing day!
Regards,
Hawks_Eye
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Re: There is a problem with the printer or ink system
@Swierczek, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check for obstructions in the carriage path
Clear obstructions from the carriage area inside the printer.
With the printer on, disconnect the power cord from the rear of the printer.
Open the door to access the carriage inside of the printer.
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
Close the carriage access door.
Reconnect the power cord to the rear of the printer, and then turn the printer on.
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
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