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Re: RED INK CARTRIDGE SHOWS EMPTY BUT IS NEW

March 1, 2025, 11:06 am
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@JANBEN1947, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your red ink cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It looks like you've already done a great job troubleshooting the issue. Since you're still seeing the error, let's try a few more steps:

 

Perform a Hard Reset

  • With the printer turned on, unplug the power cord from the back.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet first.
  • Reconnect the power cord to the printer.
  • Turn the printer back on and check if the error persists.

Check for Firmware Updates

Sometimes, outdated firmware can cause supply system errors.

  • Go to HP support website.
  • Enter your printer model (HP OfficeJet Pro 8740).
  • Check for firmware updates for macOS 10.12 Sierra.
  • If an update is available, download and install it.

Reset the Ink System

  • Remove all ink cartridges.
  • Power off the printer and unplug it for at least 10 minutes.
  • Plug it back in and power it on.
  • Reinstall the cartridges one by one, making sure they are securely in place.

Inspect for Internal Damage

  • Check if the cartridge slot is damaged or has bent pins.
  • Try inserting a different set of cartridges (borrow if possible) to rule out cartridge issues.

Disable Cartridge Protection

If your printer was previously used with another HP account, cartridge protection might be active.

  • Open the HP Utility software on your Mac.
  • Go to HP OfficeJet Pro 8740 settings.
  • Look for an option to disable cartridge protection.
  • Restart the printer and test again.

Let me know if any of these steps help!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

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Printer in Error State while printing

March 1, 2025, 11:16 am
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Hi Team,

 

While printing a document, I am getting an error like printer in error state. Can you please check and help me to get it resolve ASAP. Below are the require details. Call me on my mobile 858-472-5399

 

Product name

Officejet 5200 All-in-One Printer series

Product number

Z4B22A

Serial number

TH06PBJ27R

 

Best Regards,

Sudhir Kancheti.

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7720 rejects paper

March 1, 2025, 11:19 am
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MY OFFICEJET PRO 7720 IS NOT WORKING. EVERY TIME I TRY TO PRINT SOMETHING THE DISPLAY SHOWS AN ERROR MESSAGE. IT SAYS THAT THE PAPER SIZE DOESN'T MATCH WITH THE CHOSEN ONES (A3). BUT I PUT IN THE PAPAER TRAY A4 SIZE AND I CHOSE TO PRINT A4 SIZE. SO WHAT S THE PROBLEM? 

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do not have setup cartridges for hp deskjet 2742e

March 1, 2025, 11:39 am
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I have hp deskjet 2742e all in one printer and am trying to setup but do not have setup cartridges, just new HP cartridges.

 

Keep getting error to use SETUP cartridges.

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Re: When printing it say Block in the queue,and i would need to press the resume icon to start print

March 1, 2025, 11:41 am
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Hi @Sal2025 

 

Thanks for all your time and efforts.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

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PrintHead Does anyone know haw to replace a printhead on a HP Office Jet 8720?

March 1, 2025, 11:48 am
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PrintHead missing or incorrectly installed.

 

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Re: e3 error never goes away

March 1, 2025, 12:59 pm
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@Ericdahoon, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Please follow the steps from this link for troubleshooting E3 error message: HP Printers - Carriage jam or E3 error | HP® Support 

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

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Re: Help with E 0 error

March 1, 2025, 1:01 pm
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Thank you so much for the information. I tried the EWS and the printer wants to kick on and print but immediately the yellow light flashes and the E 0 message comes back on. Very frustrating. 😔 

The only thing I keep blaming myself for is that when I put in the new HP cartridge I didn’t let the printer finish the alignment copy 😞 and I think I broke my printer. It’s online and ready to go. It just won’t print. The hp app says I have to “correct the cartridge” problem and then cancels the job. I’m subscribed to the Hp app and paper/ink plan. 😩 I don’t know what else to do. 

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Re: HP8600 Office Jet Pro

March 1, 2025, 2:00 pm
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@Terry279, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The error code B8A2F2E8 on your HP Officejet Pro 8600 Plus usually indicates a firmware or hardware issue. Since the problem is getting more frequent, here are some troubleshooting steps to try:

Power Reset the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for at least 5 minutes (longer if possible).
  3. Plug the printer directly into a wall outlet (avoid surge protectors).
  4. Turn it back on and check if the error persists.

Update Firmware (If Possible)

Since the touchscreen is unresponsive, updating firmware directly might be difficult. However, if you can get the printer working even briefly:

  1. Go to HP’s Support Website and look for the latest firmware for your model.
  2. Update the firmware via USB or HP Smart app (if accessible).  

Let me know if this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

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The links on this page are broken. Please update the links.

March 1, 2025, 2:01 pm
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The links on this page, like to the print doctor or whatever, are not working. Please update these links! Thank you!!

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Re: Printer error code

March 1, 2025, 2:37 pm
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Thank you very much for your help !

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Re: Printer window "connecting to device" says "waiting for printer to become availailable"

March 1, 2025, 2:48 pm
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@rerudnick, Thanks for getting back to me!

 

It looks like the issue is persisting despite basic troubleshooting steps. Here are some advanced solutions you can try:

 

Reset Printer to Factory Defaults

Since you've already restarted the Mac and the printer, try resetting the printer itself:

  1. On the printer's control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
  2. After resetting, reconnect the printer to your Wi-Fi or Mac.

Delete and Reinstall HP Software Completely

Since copying and scanning work, it indicates that the connection isn't fully broken, but the print function is affected. Let's try reinstalling HP software:

  1. Remove the HP software completely:
    • Go to Applications > HP and uninstall any HP-related software.
    • Open System Preferences > Printers & Scanners, remove the printer.
    • Restart your Mac.
  2. Download and install fresh HP drivers:
    • Go to HP’s support site and download the latest drivers for the Officejet Pro 8600.
    • Reinstall the printer using the HP software instead of AirPrint.

Check for IP Conflict (If on Wi-Fi)

  • If your printer is on Wi-Fi, ensure that it’s connected to the same network as your Mac.
  • Print a Network Configuration Page from the printer menu.
  • Find the IP Address and enter it in your Mac’s browser. If it doesn’t open the printer’s web interface, your Mac may not be communicating with it properly.
  • Try manually setting a static IP address in your printer’s network settings.

Check and Reset Printer Permissions

  1. Open System Preferences > Security & Privacy.
  2. Go to the Privacy tab and ensure Full Disk Access is enabled for HP software (if applicable).
  3. Reset printing system again:
    • Go to System Preferences > Printers & Scanners.
    • Right-click in the list and select Reset Printing System.
    • Add the printer again.

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

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Re: Error code 71.02.4A

March 1, 2025, 3:02 pm
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Hello, would i also be able to get the support information? I have tried all of the resetting and jam steps. There is no visible paper or carriage jam, and it is brand new ink cartridges.

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Re: The links on this page are broken. Please update the links.

March 1, 2025, 3:11 pm
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Wow pin

March 1, 2025, 3:24 pm
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I have an HP desk jet 2800e.  I need my WPS pin

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does anyone know why (4809E1) was added to my printer name and would that cause a printing error?

March 1, 2025, 4:03 pm
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I am having trouble printing an uploaded item in Cricut Design Space

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My HP printer doesn't work after Windows 11 update

March 1, 2025, 4:25 pm
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e0 ERROR CODE

March 1, 2025, 5:19 pm
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My printer worked yesterday, I went to use it today and the e0 code, the cartridges are only a month old. any suggestions would help. I have cleaned the cartridges (no ink smudges) help!!!!! the printer will not work

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Printer error occurred C5.F7.F5.OB

March 1, 2025, 7:20 pm
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HP Envy - blinking copy button after changing cartridge

March 1, 2025, 7:25 pm
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Every time I change the cartridge copy button blinks lots of different colors

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