Officejet pro 9130e Series
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printer not sensing paper size and not taking from selected paper drawer
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Unable to print in color.
I have an HP Desk Jet 2852e. I am unable to print in color unless I print directly from my HP account. Anytime I try and send something to print from my Mac, it doesn't even have color as an option. Any ideas? I've tried reaching out to HP support, but never get a response.
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Re: printer not sensing paper size and not taking from selected paper drawer
Welcome to the HP English Community --
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@Dunny4 wrote:Product: HP OfficeJet Pro 9129e All-in-One PrinterOperating System: Microsoft Windows 10 (64-bit)Officejet pro 9130e Series
The OfficeJet Pro 9129e has just the one input tray.
Reference
User Guide - HP OfficeJet Pro 9120e Series
Pages 1-2
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The OfficeJet Pro 9130e series includes two trays.
Reference
User Guide - HP OfficeJet Pro 9130e Series
Pages 1-2
=========================================
The printer does not have a paper sensor that automatically detects paper and / or what you want to do.
The best you can do is to properly set up the Tray and Paper settings (in the Printer Control Panel and / or EWS)
If you use the "auto" setting for Source (Tray) in the job configuration setup, the job setup might -- or might not - do what you want. Best to check before printing.
Some apps and software are smarter than others.
Best scenario:
- Adjust Paper and Tray at the Printer Control Panel and / or using the Embedded Web Server (EWS)
- Set Printer Default Print options (in EWS)
- Select the Source during job configuration
Samples...
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper> Trays> click on Tray to configure
Next (in addition and as available)
Section Print> Default Print Options> Select default options / tray
Example - EWS - Tray and Paper
Example - EWS - Default Print Options
Example - HP Smart - Windows - Simple Photo Print - Main Menu and More Settings
Select Source / Tray
Example - HP Smart - Windows - Simple PDF Print - Main Menu and More Settings
Select Source / Tray
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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Select a saved product from HP Account Dashboard
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Question / Concern Answered, Click my Post "Accept as Solution"
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Printer cannot print
Hello, I am experiencing issues again with my printer, which is not printing and displays the error message "printer cannot print". I had the same issue a year ago, and it was resolved by an agent who remotely accessed my notebook. Please refer to the support history from January 24, 2024, where the problem was fixed. I need similar assistance, as the printer started having issues on the same date as last year, and it's challenging to get prompt support. Thank you for your attention.
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Re: Printer cannot print
If your HP printer displays a "cannot print" message, the first steps to troubleshoot are usually to check if there is paper loaded in the tray, check ink levels, and ensure the printer is properly connected to your device; if that doesn't work, you can try restarting the printer, checking for any error messages on the printer display, and then use the HP Print and Scan Doctor tool to diagnose the issue further
See if EWS can provide more information.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)
This forum is pear to pear, and unless you posted previously, I have no access to any of your printer's history.
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Re: HP Smart Tank 7602 stuck at Verifying after Web Services Update
@bucci99 wrote:However, the system is very finicky with regard to the thumb drive - I had an extra disk partition on mine from a previous project and that stopped my first try from working. So it definitely needs to be a single partition with the FAT file-system or it won't work.
That's not unusual for USB-based firmware or BIOS updates. As a general rule, having a single file on a single partition tends to work the best (most on-device firmware updaters have pretty simple filesystem scanning code).
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Broken contact pins/carriage
I am not sure what this part/parts are or if they are even fixable. Please help.! I've had issues with this printer since I've bought it. Not accepting hp ink or other ink and until 2 weeks ago started making sounds and not printing.
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No puedo conectar mi celular a la impresora
Quiero imprimir y creo es la conexión de la impresoras que que no me deja imprimir
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49 EROR
PRINTER EROR 49
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partially printing smart tank
While print from a PDF, Excel and word files, the first two or three pages print properly then it prints only half of the page.
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printing stopped midway
when im using the photocopy, its working. but when im trying to print using my cellphone device, the print stops midway and won't resume the printing. it's saying in the app about the printing progress, "blocked" and the printer panel is displaying "E3" and the paper button and cartridge is blinking. ive tried to check if there are blockages in the cartridge path, but there is non
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Re: 49 EROR
Which printer?
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Print out did not came out in order
Hi There,
I am printing different documents in sequence eg: Set A B C D. Sent to print all at one go.
However, the printout came out in this sequence instead D C B A.
This is not the norm and is causing confusion. Last set of documents sent to print, was printed 1st and the first document sent to print came out last. Why is this so and how can this be fixed soonest?
PS: Its nothing to do with the reserve print pages within the same documents.
Please assist.
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Re: How do i cancel print jobs on my HP using my android phone?
Hi @NanaG54,
Welcome to the HP Support Community!
Thanks for reaching out about your concern!
We're thrilled to have the opportunity to assist you and provide a solution.
To cancel print jobs on your HP DeskJet 4100 using your Android phone, follow these steps:
Using the HP Smart App
- Open the HP Smart app on your phone.
- Tap on the printer icon to access printer settings.
- Go to Print Queue or Print History (depending on your app version).
- Find the active print job and tap Cancel.
Using the Android Print Spooler
- Open Settings on your phone.
- Go to Connected Devices→ Printing→ HP Print Service Plugin.
- Tap Print Queue.
- Select the print job and tap Cancel or Stop.
Manually Cancel on the Printer
- Press the Cancel (X) button on the printer’s control panel.
- If the job doesn’t stop, restart the printer.
Let me know if you need more help! 😊
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
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Re: Error Code C4EB1100
Thank you, I have been using genuine HP cartridges, had the printer just under 2 years, I have already tried all the steps as per below. Think a new printer is required.
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Re: I can't print anything
Hi @ButtercupsCrank,
I got you! Since it’s tax season, let’s get your HP OfficeJet Pro 9010e printing ASAP. let’s narrow down the issue a bit so that i have a better understanding of the issue.
- Does the printer turn on properly? (Any error messages or blinking lights?)
- How is the printer connected? (Wi-Fi, USB, or Ethernet?)
- Can you print a test page from the printer itself?
- On the printer touchscreen, go to Setup→ Reports→ Print Quality Report.
- Does the printer show "Offline" on your computer or device?
- Are the ink cartridges installed properly, and is there enough ink?
- Does the print job get stuck in the queue, or does the printer respond at all?
remember the more information you give the better I can assist you.
Meanwhile here are some general troubleshooting steps you can try to get your printer running.
1. Restart Everything
- Power cycle the printer: Turn it off, unplug it for 60 seconds, then turn it back on.
- Restart your computer and router (if using Wi-Fi).
2. Check Ink & Paper
- Ensure the ink cartridges are seated properly.
- Make sure there’s paper in the tray and it’s aligned correctly.
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Re: I can't print anything
3. Run HP Print & Scan Doctor (Windows Users)
- Download HP Print and Scan Doctor from HP’s official site.
- Run it to automatically fix printing issues.
4. Clear Print Queue
- On Windows, open Control Panel→ Devices and Printers→ Right-click your printer → See what's printing→ Cancel all documents.
- On Mac, go to System Settings→ Printers & Scanners→ Click the printer → Open Print Queue→ Cancel all jobs.
5. Check Connection & Driver Updates
- If using Wi-Fi, ensure the printer is connected to the right network.
- Try printing from another device to see if the issue is with the printer or computer.
- Update the printer drivers from HP’s website.
6. Try Printing a Different Document
- See if the issue is document-specific by printing a different file.
- Print a test page directly from the printer's touchscreen menu.
Let me know what happens after these steps, and I’ll guide you further! 😊
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
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HP 57750dw error 0xc9c7000
Printer has multiple errors but main one is 0xc9c7000 and prints are blurred especially on the colour. Yellow does not print at all and Magenta is often blurred/streaky or no colour. Machine has given problems since a power surge. I have performed cleaning but this has not helped.
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Printer in errors state , need help
Hp Smart tank 529
Product name : 4A8S4A
Serial number : CN36K1C041
Service id : 33289
Firmware version : LAP1CN228LR
Printer in error state
Queuing
Job 5 printing error
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Envy 6032 printing part of page, pauses, ejects page, thenprints whole page
My Envy 6032e has suddenly started printing only top third of the page, then pauses. After a minute ot two's delay it ejects the part page and then prints the full page correctly. I switch the whole system off each night but the fault is there each day
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