I kind of solved my own issue. I found pressing the red X 5 times then the ? got me to the service menu, I then followed the instructions from the other link to reflash and the printer booted again, phew.

So is it possible to update firmware without this occurring?

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Printer too slow & small print & double side printing when not selected since install Windows 11 PC

January 21, 2025, 8:34 pm

≫ Next: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

≪ Previous: Re: 8AF30001 on Smart tank 7600 after firmware update failed

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HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

January 21, 2025, 8:46 pm

≫ Next: Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

≪ Previous: Printer too slow & small print & double side printing when not selected since install Windows 11 PC

I am currently having issues with printing on two sides on anything via my printer. I've had this for a little less than 3 years now had no problems until today with printing on both sides of the paper. I've looked up numerous online articles and even sought out support but they had told me to buy a new printer since it was the culprit.

The interesting thing is that it will print both sides of the paper via the HP smart app on my phone, so I have a difficult time believing something is wrong with the printer itself. I need help, anyone have issues similar to mine?

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Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

January 21, 2025, 9:41 pm

≫ Next: Re: HP Color Laser 150a cartridge incompatible

≪ Previous: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

Hp has it set up so the printers will only work for so long. Then they want you to buy a new one.. from them.

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Re: HP Color Laser 150a cartridge incompatible

January 21, 2025, 10:19 pm

≫ Next: Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

≪ Previous: Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

There is no screen on the printer, the ink indicator still blinking

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Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

January 21, 2025, 10:21 pm

≫ Next: Why does this pronter never ever ever work right?

≪ Previous: Re: HP Color Laser 150a cartridge incompatible

Seeing as I spent over 250 on this one and its been less than 3 years old, I really don't wanna buy another

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Why does this pronter never ever ever work right?

January 21, 2025, 11:31 pm

≫ Next: OXDB176FAQ

≪ Previous: Re: HP Officejet Pro 6978 not printing on Both sides, but prints fine via phone?

This printer has done nothing but be a pain in the arsenal every since the day that I received it. Customer support is supposed to be 24/7 and they are never available. This printer is **bleep**.

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OXDB176FAQ

January 21, 2025, 11:43 pm

≫ Next: Re: OXDB176FAQ - Deskjet model

≪ Previous: Why does this pronter never ever ever work right?

OXDB176FAQ Error code on the printer

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Re: OXDB176FAQ - Deskjet model

January 21, 2025, 11:48 pm

≫ Next: Re: Will not install update - Deskjet model

≪ Previous: OXDB176FAQ

Hi @OceanCharles

First things first, what is your printer model, Deskjet, Laserjet, Photosmart ?

* Click YES to say thank you,

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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Re: Will not install update - Deskjet model

January 21, 2025, 11:53 pm

≫ Next: Re: Additional page after print - Officejet 8728

≪ Previous: Re: OXDB176FAQ - Deskjet model

Hi @PEA5

Please follow steps from the next video to check printer installation:

>> https://www.youtube.com/watch?v=PCDRPK8eHkY&ab_channel=HPSupport

* Click YES to say thank you,

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

↧

Re: Additional page after print - Officejet 8728

January 21, 2025, 11:57 pm

≫ Next: Re: 1 color cartridge is empty, can print black - Officejet 8600

≪ Previous: Re: Will not install update - Deskjet model

Hi @Harvey4

Check if the page printed is an alignment page.

and then try with the following steps in video to complete cartridge alignment:

>> https://www.youtube.com/watch?v=FmYqDek63TU&ab_channel=HPSupport

* Click YES to say thank you,

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

↧

Re: 1 color cartridge is empty, can print black - Officejet 8600

January 22, 2025, 12:03 am

≫ Next: code error b80bcf14

≪ Previous: Re: Additional page after print - Officejet 8728

Hi @danielqk .,.,.,.

I am afraid that Officejet 8600 printer is designed to work with all cartridges loaded with ink.

There are Deskjet printer models that are able to work with 1 single cartridge.

Printing with a Single Cartridge on HP OfficeJet 8600

The HP OfficeJet Pro 8600 printers are designed to function with all ink cartridges installed to ensure optimal print quality and system functionality. There isn't an official method to instruct the printer to work with a single cartridge.

If one of your ink cartridges is empty or malfunctioning, the printer will typically halt all printing tasks and prompt you to replace or refill the cartridge. This design is intentional to prevent damage to the printer's system and to maintain the quality and functionality of the device.

For further details on replacing the ink cartridges, you can refer to:

Replacing Cartridges for HP Officejet Pro 8600 e-All-in-One Printer Series (N911)

* Click YES to say thank you,

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

↧

code error b80bcf14

January 22, 2025, 1:33 am

≫ Next: SCANNER ALL LIGHT BLINKING SCANJET 2600 F1

≪ Previous: Re: 1 color cartridge is empty, can print black - Officejet 8600

On printer HP T650 on printer screen background is blue and shows error code b80bcf14. How to solve this?

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SCANNER ALL LIGHT BLINKING SCANJET 2600 F1

January 22, 2025, 1:52 am

≫ Next: Re: HP M140we Not printing

≪ Previous: code error b80bcf14

SCANNER ALL LIGHT BLINKING SCANJET 2600 F1

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Re: HP M140we Not printing

January 22, 2025, 2:08 am

≫ Next: Re: HP M140we Not printing

≪ Previous: SCANNER ALL LIGHT BLINKING SCANJET 2600 F1

Hi @DutchMike28,

Welcome to the HP Support Community.

I'd be glad to help you!

I understand how frustrating it can be when your printer suddenly stops working, especially when everything seems fine with your account. Let’s work through this together to find a solution.

Have you recently made any changes to your printer settings, Wi-Fi network, or HP account?
Are you able to print from another device, such as a computer or tablet?
Have you tried restarting both your printer and iPhone to see if the issue persists?

Are you enrolled in the instant ink program?

It seems like you've encountered an issue with your HP LaserJet MFP M140w printer related to your HP account, and despite your efforts, the problem persists. Here are some steps you can try to troubleshoot and resolve the issue.

Let's try these steps.

Check HP Account:

Make sure you're using the correct credentials for your HP account.
Verify that your HP account is in good standing and there are no issues or restrictions on it.

Update HP Smart App:

Ensure that you have the latest version of the HP Smart app installed on your device. If not, update the app to the latest version.

Restart Printer:

Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and check if the issue persists.

Remove and Re-Add Printer:

Remove the printer from the HP Smart app and then re-add it.
Open the HP Smart app, go to the printer settings, and remove the printer. Then, follow the app's instructions to add the printer again.

Reset Printer Settings:

On the printer, navigate to the settings menu.
Look for an option to reset or restore the printer to factory settings. Perform the reset and reconfigure the printer settings.

Check Network Connection:

Ensure that the printer is connected to the same network as your device.
Verify that the Wi-Fi signal is strong and stable.

Update Firmware:

Check if there is a firmware update available for your printer on the HP support website. If yes, download and install the latest firmware by selecting your current OS. Click here

Check Printer Status and Error Codes:

The blinking “!” lamp indicates a specific issue. On the HP M140we, four blinks in three seconds may indicate a connection or account-related issue. Check the printer display or HP Smart app for detailed error messages.

Verify HP Account and Printer Connection:

Sign out and sign back into the HP Smart app on your iPhone. Ensure the printer is still listed under your account and connected correctly.

Restart Printer and Network:

Turn off the printer, unplug it for 30 seconds, then plug it back in and restart.
Restart your Wi-Fi router and ensure the printer is connected to the correct network.

Reset Printer Connection: