I dont have vpn.

I turned off firewall in router but it didnt help.

Hi @Ambedkar1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Borderless printing was changed from on because of a conflict with another printing setting" indicates that your printer settings are conflicting with the borderless printing option. This typically happens when certain settings or configurations are not compatible with borderless printing. Here’s how you can resolve this issue:

1. Check and Adjust Printer Settings

On Windows:

• Go to Control Panel> Devices and Printers.
• Right-click on your printer and select Printer Properties.
• Go to the "Advanced" tab or "Preferences".
• Ensure that the paper size selected is compatible with borderless printing. For example, some paper types or sizes might not support borderless printing.
• In the "Paper/Quality" tab or "Layout" tab, look for the option to enable borderless printing.
• Ensure that "Borderless Printing" is selected and then apply the settings.
• Ensure that other settings (e.g., paper size, print quality) do not conflict with borderless printing. For example, certain print quality settings or custom paper sizes might not support borderless printing.

Apply and Save Settings:

• Click Apply and then OK to save the changes.

On macOS:

• Go to System Preferences> Printers & Scanners.
• Select your printer from the list and click Options & Supplies.
• Click on Options & Supplies, then Driver or Utility tab, depending on your macOS version.

Select Borderless Printing:

• Open Print Settings or Print Options.Ensure Borderless Printing is enabled in the print settings.
• Make sure that the paper size and type are set correctly and are compatible with borderless printing.
• Save and apply the settings.

2. Update Printer Drivers

• Visit the HP website and download the latest drivers for your printer model.
• Install the updated drivers and restart your computer.
• After updating the drivers, reconfigure the printer settings for borderless printing.

3. Check Printer Software

• Open the printer software installed on your computer
• Navigate to the print settings and ensure borderless printing is enabled.
• Address any conflicting settings or options indicated in the software.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Hi @rachel8118,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble you're facing with your HP Officejet 5255. The error code OXOO829C96 with "HW Watchdog C" typically indicates a hardware issue, often related to the ink carriage or its components.

Here are some steps you can try to resolve the issue:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check the Ink Carriage

• Open the printer’s access door to reveal the ink carriage.
• Make sure there are no obstructions or paper jams in the area.
• Gently move the ink carriage to the center if it’s stuck.
• Ensure the ink cartridges are properly seated and not clogged.

Reset the Printer

• With the printer on, press and hold the Cancel button (red x) and the Wi-Fi button (wireless icon) for about 10 seconds.
• Release the buttons, and the printer should perform a reset.

Check for Obstructions

• Ensure there are no foreign objects or paper fragments inside the printer that could be obstructing the carriage.

Perform a Hard Reset

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord and turn on the printer.

Update or Reinstall Printer Drivers

• Go to the HP website and download the latest drivers for your model.
• Install the updated drivers and check if the issue persists.

Check for Firmware Updates

• Some issues can be resolved with a firmware update. Visit the HP support website and see if there are any available updates for your printer model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

Hi @SandyMc1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY 6055e All-in-One Printer is experiencing a serious error. The fact that all the lights are blinking rapidly and the error code 6E appears suggests there might be a hardware issue. Here are some steps you can try to resolve this.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on to see if the issue persists.

Check for Paper Jams:

• Open all access doors and check for any paper jams or obstructions.
• Remove any jammed paper carefully.

Check and Reinstall Cartridges:

• Open the cartridge access door.
• Remove the ink cartridges and check for any obstructions or ink clogs.
• Reinsert the cartridges carefully and make sure they click into place.

Reset the Printer:

• Sometimes performing a hard reset can resolve issues. Check if there’s a reset option in the printer’s menu or documentation.

Firmware Update:

• If possible, check if there's a firmware update available for the printer. Sometimes updating the firmware can resolve unusual behavior.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

Hi @Tommyd66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a common issue for HP printers. Here are some steps you can try to resolve the "printer or ink system" error on your HP OfficeJet Pro 8610.

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back in and turn on the printer.

Check Ink Cartridges:

• Open the printer's ink cartridge access door.
• Remove the ink cartridges and inspect them for any damage or leaks.
• Reinsert the cartridges, ensuring they are seated properly.

Check for Obstructions:

• Look inside the printer for any paper jams or foreign objects that might be causing a problem.
• Remove any obstructions you find.

Clean Ink Cartridge Contacts:

• With the cartridges removed, clean the contacts inside the printer and on the cartridges with a soft, lint-free cloth.
• Be careful not to touch the nozzles or use any liquids.

Perform a Hard Reset:

• Turn off the printer and disconnect it from the power source.
• Wait for 60 seconds, then reconnect the power and turn on the printer.

Update or Reinstall Printer Firmware:

• Check for any available firmware updates for your printer on the HP website and install them if available.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

My printer screen says HP Instant ink Problem, but the ink in the printer is the same one that printed before,

OfficeJet Pro 6978

All the inks are 902

This makes no sense, what should I do?

HP Envy Inspire 7255e was shut down for a short time but when restarting it goes to blue screen showing error code B80B4696. Lights on front panel are flashing and I can not access the control panel. Have attempted procedures outlined in other post but nothing changes.

try wpa2

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-laptop-cannot-connect-to-wpa-psk-wi-fi/5de353a4-2af7-4cbc-97aa-63b4a6c5fb2f

Hi @Bonzo7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Deskjet 2510 printer is experiencing multiple issues, including a power button that remains on and a question mark light. Here’s a detailed guide to help you troubleshoot and potentially resolve these problems:

1. Power Button and Printer Stuck On

• Turn Off the Printer: Disconnect the power cord from the printer and unplug it from the wall socket.
• Wait: Leave the printer unplugged for about 60 seconds.
• Reconnect and Power On: Plug the power cord back in, and then plug it into the wall socket. Turn the printer on to see if the issue persists.
• Ensure that the wall socket is working by testing it with another device.
• Try a different power outlet if available.

2. Question Mark Light

The question mark light often indicates an issue with the printer’s status or a problem that needs attention. This can includ

• Refer to the printer’s manual for the specific meaning of the question mark light.
• Paper Jam: Check for any paper jams or obstructions inside the printer.
• Cartridge Installation: Ensure that the ink cartridges are installed correctly and securely.

3. Ink Cartridge Issues

If the ink levels are showing as empty even after replacing the cartridges:

Reinstall Ink Cartridges:

• Open the printer’s ink cartridge access door.
• Remove the ink cartridges and check for any protective tape that may still be on the cartridge nozzles.
• Reinstall the cartridges, making sure they are seated properly.
• Ensure that the cartridges you installed are compatible with the HP Deskjet 2510.
• Clean Cartridge Contacts: Gently clean the contacts on the ink cartridges and inside the cartridge slots using a lint-free cloth. Avoid touching the nozzles.

Run Printer Diagnostics:

• Some printers have built-in diagnostics to check cartridge status. Refer to your printer’s manual for instructions on running these diagnostics.

4. Update Printer Drivers

• Visit the HP Support website and download the latest drivers for your HP Deskjet 2510
• Install the updated drivers on your computer and restart the system.

5. Check Printer Settings and Software

• Go to your printer’s software on your computer and check the printer settings to ensure it’s not set to offline or paused.
• On Windows, you can run the built-in printer troubleshooter:
  • Go to Settings> Update & Security> Troubleshoot> Printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

Hi @bubblept,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The message "There is a problem with the supply system" on your HP printer, even with a new genuine cartridge, suggests there might be an issue with how the printer is recognizing or handling the new cartridge. Here’s a comprehensive guide to troubleshoot and resolve this issue:

1. Check Cartridge Installation

Remove and Reinstall Cartridge:

• Open the printer’s cartridge access door.
• Remove the new cyan cartridge and inspect it for any protective tape or packaging that might not have been removed.
• Reinstall the cartridge firmly and correctly into its slot.

Ensure Proper Alignment:

• Make sure the cartridge is seated properly and clicks into place. A misaligned cartridge can trigger errors.

2. Inspect the Cartridge and Printer Contacts

Clean Cartridge Contacts:

• Cartridge Contacts: Gently wipe the metal contacts on the cartridge with a lint-free cloth. Avoid touching the ink nozzles or using any liquids.
• Printer Contacts: Check the cartridge slot inside the printer for any dirt or obstruction. Clean the contacts gently if needed.

Check for Obstructions:

• Look inside the printer for any debris or foreign objects that might obstruct the cartridge.

3. Reset the Printer

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Perform a Hard Reset:

• For some printers, you can perform a hard reset by holding down the power button for 15-30 seconds.

4. Update Printer Firmware

Download Latest Firmware:

• Visit the HP Support website and look for firmware updates for your printer model.

Install Firmware Update:

• Follow the instructions to download and install the latest firmware. This can sometimes resolve compatibility or recognition issues with cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

I have 3 options in router 

Wpa1-wpa2

Wpa2

Wpa2-wpa3

None of them works (

I have changed cartridges but printer will still not printer, it says printer door is open,  I have checked and re checked replaced the ink cartridges and it will still not print

Hi @tornado74,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating dealing with this issue. Here are a few steps you can try to resolve the printhead loop problem with your HP OfficeJet Pro 9015.

Perform a Hard Reset:

• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check the Printhead and Cartridges:

• Open the printer's access door to expose the printhead and ink cartridges.
• Make sure the printhead is properly seated in its carriage.
• Remove the ink cartridges and check for any obstructions or damage.
• Reinsert the cartridges and ensure they click into place securely.

Clean the Printhead:

• Sometimes, cleaning the printhead manually can help. Use a lint-free cloth lightly moistened with water to clean the printhead area.

Run Printer Diagnostics:

• If your printer has a built-in diagnostics tool, run it to check for any errors or issues. This can sometimes be accessed from the printer’s menu or through the HP Smart app.

Check for Firmware Updates:

• Sometimes, firmware updates can resolve bugs. Check if there’s a firmware update available for your printer by visiting the HP website or using the HP Smart app.

Factory Reset:

• If the issue persists, you may need to perform a factory reset. This can usually be done through the printer's menu, but the exact steps can vary. Consult your printer’s manual or HP’s support website for specific instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

Hi @tjdriver1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A "Printer Failure" error on your HP OfficeJet 7610 can be frustrating. Here are some steps you can take to try and resolve it.

• Restart the Printer: Power off the printer, unplug it from the wall, wait for about 30 seconds, and then plug it back in and turn it on.
• Check for Paper Jams: Open all accessible doors and trays to check for any paper jams or obstructions.
• Inspect Ink Cartridges: Remove and reinsert the ink cartridges to ensure they are properly seated. Check for any damage or leaks.
• Update Firmware: Check if there are any available firmware updates for your printer and install them if necessary.
• Reset the Printer: Perform a factory reset. This is usually done via the printer’s settings menu. 
• Check Connections: Ensure all cables (power, USB) are securely connected. If you're using a network connection, ensure the printer is properly connected to your network.
• Diagnostic Tools: Use the HP Print and Scan Doctor (if available for your printer) to diagnose and troubleshoot common issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

Printer has suddenly stopped printing (including diagnostic pages), coming up with a paper mismatch error. I've loaded A4, gone into settings both in the printer and application and checked settings are OK. This happens only when printing, copying works fine.

I have checked inside the printer and can see no debris or misaligned flaps or anything. I have reset the printer (removing the power cord for 60 secs), done a factory reset, checked driver and firmware which are all up to date.

I have checked the default settings in the browser and on the printer itself and ran through the suggestions on the HP Support video. It's almost like the sensor can't pick up what size the paper is. Is there a way to check the sensor is working?

Hi @GeoMort,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

Hi @DannyG7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 7740 is enforcing its cartridge protection feature, which often blocks the use of non-HP cartridges. Since you’ve already tried updating the firmware and turning off "Cartridge Protection," here are a few more steps you could try.

Check for Firmware Updates: Ensure you have the latest firmware. Sometimes, even if you’ve updated, checking again can help as there might be recent updates.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• This can sometimes clear temporary errors.

Reinstall the Cartridges:

• Remove the non-HP cartridge and reinsert it, making sure it is seated properly.
• Sometimes removing and reinserting can help the printer recognize the cartridge correctly.

Try an Original HP Cartridge: If possible, temporarily replace the non-HP cartridge with an original HP one to see if the printer will then allow you to print. This can help confirm if the issue is with the non-HP cartridge.

Factory Reset:

• Perform a factory reset on the printer. This can be found in the printer’s settings menu. Note that this will reset all settings to default, so you’ll need to reconfigure your printer settings afterward.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

I want HP INDIA REGISTERED ADDRESS 

Hi @ChrisL8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "Printer Failure - There is a problem with the printer or ink system" error on the HP Officejet Pro 8610 can be quite frustrating, especially after trying multiple troubleshooting steps. Here’s a comprehensive approach to help resolve the issue:\

Steps to Resolve the Printer Failure Error:

Perform a Hard Reset:

• Turn on the printer.
• While the printer is on, unplug the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the back of the printer.
• Turn on the printer.

Check the Cartridges and Printhead:

• Remove all the ink cartridges from the printer.
• Inspect the cartridges for any damage or leaks.
• Clean the electrical contacts on the cartridges with a lint-free cloth.
• Open the printhead latch and remove the printhead.
• Clean the printhead contacts and ensure there’s no ink buildup.
• Reinstall the printhead and cartridges, ensuring they are securely in place.

Firmware Update: Update the firmware on an HP printer

• Make sure the printer’s firmware is up to date. Sometimes, firmware updates can fix bugs and errors related to the ink system.
• Download the latest firmware from the HP Support website.

Printhead Replacement:

• If you’ve tried all other steps and the error persists, the printhead may need to be replaced. This is a common issue with the HP Officejet Pro 8610 series when the printhead has malfunctioned or is clogged beyond repair.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system. 

I hope this helps. 

Take care and have a good day.

Please click“Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

My Printer has started skipping every 3rd line of print, can’t figure out why? Thanks