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Re: HP Envy Photo 7855 "cannot print"

June 5, 2024, 1:59 pm
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Hi @MarkM4001,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that has an error cannot print.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps under "How do I fix cartridge errors associated with printer enrolment?" from this link as per the printer enrolment status and let me know if that fixes the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

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Re: mobile printing using the HP Smart App.

June 5, 2024, 1:59 pm
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Hi @Lenny28,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're unable to see your emails to print from your iPhone SE using the HP Smart App, there could be a few potential reasons for this:

 

  • App Permissions: Ensure that the HP Smart App has permission to access your emails. You can check this by going to your iPhone's Settings, selecting HP Smart from the list of apps, and verifying that access to your email is enabled.
  • Email Configuration: Make sure that your email account is properly configured on your iPhone SE. If you're using the default Mail app, ensure that your email account is set up and functioning correctly. If you're using a third-party email app, ensure that it's properly configured to fetch emails.
  • HP Smart App Settings: Check the settings within the HP Smart App to ensure that email printing is enabled. There may be an option to sync your email accounts within the app's settings.
  • Update App and Phone: Make sure that both the HP Smart App and your iPhone SE are running the latest software versions. Updates often include bug fixes and improvements that can resolve issues like this.
  • Compatibility: Confirm that your iPhone SE model is compatible with the HP Smart App for the specific features you're trying to use. Sometimes, older phone models may not support certain functionalities due to hardware limitations.
  • Network Connectivity: Ensure that your iPhone SE is connected to the same Wi-Fi network as your HP OfficeJet 8015e printer. Without a proper network connection, the app may not be able to detect the printer or access email content for printing.
  • Check Documentation: Review the user manual or online documentation for the HP Smart App and your printer model. There may be specific troubleshooting steps or requirements outlined that can help resolve the issue.

 

Refer to this document: HP OfficeJet 8015e All-in-One Printer User manual

HP printer setup (Apple AirPrint for iPhone, iPad)
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

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Hp all in one 7520 printer question?!

June 5, 2024, 4:55 pm
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Open until about two weeks Ago my HP all in one 7520 printer was working fine. I tried using it today and it saying that the printhead is missing. I’ve tried every possible thing I could think of and that I looked up and it’s just not Resetting. The only difference from a couple weeks ago is the ink has been changed, which isn’t genuine HP cartridges. Could that be the issue? Or is there something else you suggest?  I just wanted to get somebody’s input before I go and spend the money because that is not cheap. I know it’s old but like I said it was printing perfectly no issues a couple weeks ago so I don’t wanna go and buy a new one if I don’t have to. 
Thank you for the help! 

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Need a pass code for wifi for my hp print

June 5, 2024, 4:58 pm
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Need help I don’t have a pass code for my Wi-Fi to connect my ho

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How to update firmware on HP SmartTank7301

June 5, 2024, 5:06 pm
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How do I update firmware on HP SmartTanki7301

 

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Printer Cartridge

June 5, 2024, 5:14 pm
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I bought a HP black cartridge 65 which is what I always use.  I installed it this evening and i keep getting the error:  cannot use setup cartridge.  This is not a setup cartridge.  It is the EXACT same cartridge I just took out of the printer.

 

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When it’s time to print

June 5, 2024, 5:27 pm
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I can’t just print and it comes out I always have to hit the print page arrow how do I turn it off for it to just print on it’s on without the button 

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Re: Do you like to be forced by HP software to use their own ink?

June 5, 2024, 5:36 pm
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In some ways I understand HP's stance. 3rd party inks are not identical in formulation to OEM and the minute a customer has a print quality issue, most customers are going to blame HP, quickly forgetting that buying cheap ink might have caused the failure. You state that right in your post that your IT company told you that the print head was clogged because of 3rd party ink. I guess in a Utopia, all ink would be the same just like gasoline pretty much is. The problem is that print systems can be very different and the ink they use can be different. Epson uses a different print head design than HP does and so the inks are formulated differently.

 

And security is a whole other side of the debate: https://www.youtube.com/watch?v=xN3MFBZKEDs

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Dark colors smear

June 5, 2024, 6:01 pm
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I printed several sheets of transfer paper for t shirts with no problem. Then the printer would print most of the sheet correctly then it looked like the dark colors were smearing but had another color under it. I have done several head cleanings, smear cleaning in the app but it is still doing the same thing. Help please

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Re: Do you like to be forced by HP software to use their own ink?

June 5, 2024, 6:02 pm
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Hi Repairatrooper,

thank you for the information you emailed me. It broadened my knowledge base. I definitely

understand more of this issues.

But I still think HP should leave it up to the consumer to use what they want.

And bear the consequences like me with clogged printer heads. 

HP ink cartridges are also the most expensive ones out there. 

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This printer is not designed to use continuous ink systems. To resume printing, remove continuous in

June 5, 2024, 6:08 pm
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This printer is not designed to use continuous ink systems. To resume printing, remove continuous in

June 5, 2024, 6:10 pm
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The following print cartridges are not intended for use in this printer

June 5, 2024, 6:35 pm
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I have an HP 2529. Working ok this morning; after 4 pages printed, it prompted "The following print cartridges are not intended for use in this printer as it is currently configured: Black. Refer to printer documentation." Please note it was working properly. Went out and bought another brand new original HP Black Cartridge and prompts the same. Any advice?

 

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envy 110 won't print, keeps saying "paper sensor assessing the wrong size paper in the software"

June 5, 2024, 6:49 pm
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Hello,

I keep getting the paper sensor error message and then when I go to the update software on the printer it says I am not connected to the network, But I am connected to the network because it shows the MAC address and network name that it is connected to.

 

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BLACK AND WHITE PRINT NOT WORKING IN HP 2300 MODEL

June 5, 2024, 7:03 pm
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BLACK AND WHITE PRINT NOT WORKING IN HP 2300 MODEL

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Error Message

June 5, 2024, 7:09 pm
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Hello - I tried to print a document and it kept printing a prior document.  After about 4 tries, I received a Printer in Error Mode message. The Virtual Assistant was no help..  How do I fix the  problem?  I am a  technologically challenged senior citizen 😞

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HP M110we Printer won’t print with Orange flashing light.

June 5, 2024, 7:33 pm
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HP M110we laser jet won’t print.  Orange exclamation flashes.  Completed printer factory reset, ONT and router reset but still no print.  Has new cartridge fitted. Power is on, paper is loaded.  Is it possible to speak to a human at HP ?

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Print head alignment fails in 6510 Photosmart. Previous black cartridge leaked. I'm trying to clean.

June 5, 2024, 7:52 pm
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Print head alignment failed. New cartridges installed. No change. Black cartridge leaked. Trying to clean up the inside. Quite a mess. I'm using rubbing alcohol but am worried about getting the machine back together after the clean up. Looking for diagrams but I don't want to unplug all the ribbon cables. Any suggestions? I'm in Japan and this thing is not going to get fixed if I don't fix it myself. Thanks, -JJM

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Re: HPEnvy 6055 will not print

June 5, 2024, 8:03 pm
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Your suggestion is BS. HP is holding my computer hostage. I don’t want InstantInk. I just want to copy other pages and it won’t let me. Do not buy HP products. That is my advice 

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Alignment Failed HP Deskjet 2755e

June 5, 2024, 8:14 pm
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HPDeskjet2755e Alignment failed. Cannot make copies, but can print from iPhone. 

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