Re: Printer stopped printing color
Hi Welcome to the HP Support Community. I understand you are not able to print in color. I'd be happy to assist you. Have you tried connecting the printer using a USB cable and try printing in color?...
View ArticleRe: OfficejetPro 7740 has lost its mind.
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer. If you are having trouble navigating through the above options, please send...
View ArticleEnvy 7155 printing garbage
Purchase the subject printer, set it up and printed a test page with no problem. Updated the printer and now the Envy 7155 prints part of a page, then garbage on the top of a few other pages, then...
View ArticleRe: Printer unplugged by accident. Now in Shut Mode for over an hour
Hi Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue: Reset the printerWith the printer turned on, disconnect the power cord from the rear of...
View ArticleNew Firmware update
Hi, I can't reinstall firmware to my Ink Tank Wireless 415. I was reseted to printer with HP Print and Scan Doctor program and than wifi status bars and icons no longer appear on the printer's screen...
View ArticleRe: HP OfficeJet Pro 9015 All-in-One Printer. Control Panel is LOCKED. I...
Hi @Lambert32 Welcome to the HP Support Community. I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue...
View ArticleRe: Bypassing use of set-up cartridges on ENVY 5020
Hi Welcome to the HP Support Community. I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should...
View ArticleRe: Changing Region on Envy Photo 7820
, Welcome to HP Support Community! We need to perform a regional reset on the printer to resolve this issue. The reset instructions are specific for your printer and performing those steps on a...
View ArticleUnable to print envelopes-paper mismatch
Unable to print an envelope. It is loaded correctly and I selected proper size envelope in the Create sections of Mailings in Word. Each time the printer says 'paper mismatch' and ejects the envelope....
View ArticleRe: Unable to print envelopes-paper mismatch
Have you set the paper type on the printer as the correct size and type? If not, the program will ask for an envelope but it will not print because the printer does not realize it has envelopes available.
View ArticleMissing or Failed Printhead
We have an Officejet 7612 (1 of 5 HP printers in our home office) that has suddenly developed a “Missing or Failed Printhead” problem. It is about 3 years old but hasn’t done a lot of printing (think...
View ArticleRe: Unable to print envelopes-paper mismatch
Thanks for the suggestion. Finally contacted HP Support. The problem was in the mailing section under options. I was letting the program default choose the source of where the the envelope was coming...
View ArticleRe: setup cartridge
Hi Welcome to the HP Support Community. I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should...
View ArticleRe: My Envy 4502 is printing blank pages and test pages are blank too
, Welcome to HP Support Community! If you have already performed the steps from the document Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware...
View ArticleRe: cartridge 302 not compatible even drive dictor says otherwise
I'm in Milan Italy I have these 2 set of 302 hp original cartridge That I can not used on the printer.I don't know where this printer came from ( just bought used ) and I can't believe there is not a...
View ArticleRe: HP Officejet 9015 AiO printer update options are greyed out
Go through the instructions again, the message has steps on how to access the menu. Keep me posted for further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it...
View ArticleRe: Printer won't print even after downloading driver with Catalina 10. 15,3
Hi Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. To better assist you - 1.) What is the application your are trying to print from? Have you tried printing...
View ArticleRe: Officejet 2025 install failure
If the picture you shared has any sensitive information like the printer's serial number, the image cannot be approved and I cannot access it. Please provide the printer's full name and I shall help...
View ArticleRe: HP PSC 1610 Problem
Hi Welcome to the HP Support Community. I'd be happy to assist you. Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. Print a...
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