Hi
Welcome to the HP Support Community. I'd be happy to assist you.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Print a diagnostic page
Press Setup until Print Report appears on the display, then press OK.
Press OK again. The self-test report prints.
Check ink levels on the report.
If the printer is able to make a copy and print a test page, the hardware of the printer is working fine and we can troubleshoot on the driver/connectivity part.
Make sure the printer is connected using the USB cable to the PC and printer driver is installed.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Also, run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
Hope this helps! Keep me posted.
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