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Re: How to perform a Hard Reset.

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Hi Reddol,

 

I hate to hear you are having issues.  There are several resets that can be performed depending on the type of printer.  If the printer will not initialize, a hardware issue may be present.  I need a bit more information to assist.  Please let me know the below information, I would be happy to attempt to resolve this issue for you. If you would like more information about HP products, Click Here

 

Needed information:

 

1. What is the exact model of printer?

2. Has the unit ever initialized completely (full alignment completed and printed alignment page)?

3. Have any error messages displayed on the product or computer?

 

Regards,

 

 

 

 


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