I have forwarded the information to you that you have requested via private message. Hopefully this will resolve your general printer error. I cannot guarantee it will considering this sounds more like a hardware issue such as a broken part but if you have followed all of the suggestions mentioned above, hopefully this will work for you.
--Printer Resets: What You Should Know--
Let me and the rest of the community know if this fixes it for you or not. I am happy to help.